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Unable to load Firefox

I am suddenly unable to load Firefox on my desktop.. When I double click the icon, I see the circle spin for about 2 seconds, then nothing happens. I've unnstalled and re… (read more)

I am suddenly unable to load Firefox on my desktop.. When I double click the icon, I see the circle spin for about 2 seconds, then nothing happens. I've unnstalled and reinstalled Firefox, but that didn't help. I can access it on my laptop, so it seems smth has gone wrong on my main computer. Any ideas?

Asked by smlayton 4 days ago

Answered by smlayton 1 day ago

  • Solved

Firefox updates

I do my Firefox updates manually. I am currently using version 108.0.2. When I click on "about", it says I should "Update to Partner Removal". It usually tells me to upda… (read more)

I do my Firefox updates manually. I am currently using version 108.0.2. When I click on "about", it says I should "Update to Partner Removal". It usually tells me to update to the next version that is available. What is Partner Removal? Is it a legitimate update? I can't find anything on the website regarding this. Why does it not tell me to update to version 109?

Thank you for your help.

Mark Olson

Asked by Markeo 3 days ago

Answered by James 3 days ago

  • Solved

*.final files

I recently had hard drive problems and during the ensuing melee, I discovered that Firefox has stored well over 100k files with the general name {xxx...}.final. Being the… (read more)

I recently had hard drive problems and during the ensuing melee, I discovered that Firefox has stored well over 100k files with the general name {xxx...}.final. Being the curious sort--and given that these boogers are taking up almost 1Gb--I looked at a few and they appear to be related to websites that I visited. I can see keeping some recent things around, but some of this goes back, literally, to the day I bought my PC. Um...that's a lot of files and a lot of space for places I visited once and will never go to again. Some of the websites no longer exist, so obviously those files are wasted space.

I am unable to find much about this on the web, either via Google or the help here. A few people have brought it up, but no one seems to know what to do. The help here goes nuts with the search term "final" and brings up a plethora of hits containing "finally" and so forth, but nothing useful. "}.final" isn't much help, either.

The path is C:\Users\<user name>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile name>\storage\default

Questions: 1) Can some or all of this be deleted? 2) Is there a way to tell Firefox not to be so anal about keeping so many useless things?

Given the sheer quantity of these things, it would make future backup/restores easier if I could trim some of the fat, but I don't want to mess things up, either.

Thanks...

Asked by greyrollins 2 days ago

Answered by cor-el 2 days ago

  • Solved

Used Firefox for years, suddenly it does not work, and new version will not install

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when … (read more)

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when Firefox failed to connect to an external email server and for sending queries like this one because Firefox does not work and will not reinstall. )

Asked by bob-hudson 3 days ago

Answered by bob-hudson 2 days ago

  • Solved

Certificates - Certificate Authority Managers - Builtin Object Tokens and Software Security Devices - some expired

Hello, There is a very long list of these that are associated with my account. I've imported my Firefox settings from computer to computer for at least twenty years. I … (read more)

Hello,

There is a very long list of these that are associated with my account. I've imported my Firefox settings from computer to computer for at least twenty years. I may have made mistakes that caused me to pick up malware, and want to fix this, and some of these certificates have expired.

How do I know what to keep and what to either delete or edit trust regarding?

Is there any way to quickly and easily have all of them assessed at once?

Thanks very much!

Sally

Asked by Miami Sally 2 days ago

Answered by cor-el 2 days ago

  • Solved

All firefox pages, including the setting pages, appear blank

I have read the responses about pages white and I have tried every advices (clean cache, historial,... reinstall the last version, install a before version, nothing works… (read more)

I have read the responses about pages white and I have tried every advices (clean cache, historial,... reinstall the last version, install a before version, nothing works. Please, I need help because I would like to continue using Firefox. Thanks

Asked by palomavaquero65 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Firefox PDF reader pdfjs.viewerCssTheme option has no effect

So I wanted to read PDFs trough firefox with a dark theme, looked up how to do so online, and people say to change the "about:config" option "pdfjs.viewerCssTheme" to "2"… (read more)

So I wanted to read PDFs trough firefox with a dark theme, looked up how to do so online, and people say to change the "about:config" option "pdfjs.viewerCssTheme" to "2" instead of "0", I did that, tried opening a PDF, nothing happend, it was still black text on white backgrounds. Tried closing firefox, reopened the pdf, nothing happened, still white backgrounds. Tried to check if it might have to do with that specific pdf file's config, created my own PDF file from a word document, tried to open it, still white backgrounds. Tried disabling extensions, (which I use four of, UBlock Origin, SponsporBlock, Return Youtube Dislike and Translate this page), didn't work. Tried enabling the option on my laptop, didn't work. Tried a bunch of other stuff and it still won't work. My Firefox version is 109 and I'm using Windows 10 I also don't want to use the console/file edit thing with grayscale(1) invertcolor(1) or whatever it was since it also reverses the colors of images instead of just the backgrounda nd text color.

Asked by oliveira.frederic1 3 days ago

Answered by cor-el 3 days ago

  • Solved

Constant Firefox Trouble Reports When Browser Isn't Even Running

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even… (read more)

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even though Firefox is not even running (as verified through the Windows Task Manager). It got so bad, I uninstalled/reinstalled and the problem persists. Otherwise, the browser works fine. My expertise lies outside trying to decipher arcane strings of data buried deep in the bowels of my computer, and frankly I should not have to start hiking up a steep learning curve just to get this to stop. I should add, I have been a fiercely loyal Firefox user since its inception.

I'm not super happy about sharing internal data with the rest of the universe, but have done so anyway in hopes we can get the madness to stop!

Asked by backgroundsound 2 weeks ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

No Prompts for Microphone permission

Hello, when I'm on a website that could use my microphone or camera, I am not getting the prompt to ask for permission to use them. I have tried manualy giving the websit… (read more)

Hello, when I'm on a website that could use my microphone or camera, I am not getting the prompt to ask for permission to use them. I have tried manualy giving the website permission in CTRL-I website settings. But that did not fix it. I have tried the same websites in google chrome, and my mic works then.

Asked by hendleyjon 4 days ago

Answered by hendleyjon 3 days ago

  • Solved

Can't unhide desktop taskbar when firefox is maximised

Current situation: I have 2 monitors. I have the option of auto hide taskbar in desktop mode turned on. On the primary monitor, when I maximise firefox window( not full … (read more)

Current situation: I have 2 monitors. I have the option of auto hide taskbar in desktop mode turned on. On the primary monitor, when I maximise firefox window( not full screen, the button between close and minimise, looking like a square), and hover my cursor towards the bottom, my taskbar doesn't unhide. However when I unminimise( clicking the middle button on the top right again), the taskbar unhides correctly. Also to note, my secondary monitor works completely fine ie, when firefox is maximised I can unhide taskbar on hovering near the bottom.

Asked by daveythedumb 4 days ago

Answered by daveythedumb 4 days ago

  • Solved

Removing sync info

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, … (read more)

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, if I sync my home PC Firefox with my laptop or my work PC. Then, one day, for some reason I no longer have access to my work PC, and all of my sensitive information is there. Or if I lose my laptop, or if it is stolen... Is it possible to remove all sensitive information from a remote synced PC? Alternatively, is there a way to remove all synced information every time I close the browser? This way I can remove a particular PC in my Firefox account and once the browser is restarted at the remote location, the data will no longer be pulled and synced. Can this be done? Thanks in advance!

Asked by golosrazuma 5 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

  • Locked

Firefox 109 is a DISASTER!!!

Locking this thread.Please continue here: [/questions/1403460] I just updated Firefox to version 109. Every single thing that I liked about Firefox is now GONE. Options… (read more)

Locking this thread.
Please continue here: [/questions/1403460]
I just updated Firefox to version 109. Every single thing that I liked about Firefox is now GONE. Options are GONE. Customizing the toolbar - GONE. Adding toolbars - GONE!!! It lost my open tabs. It won't show the LastPass icon in the toolbar like it used to, so I have to hunt for it now. All my toolbar settings - GONE!

Mozilla - you really should WARN people BEFORE they update that the update is a major overhaul. Why would you just make yourself another Chrome? If I wanted to use Chrome, I would (and I probably will now), but I prefer Firefox - at least I DID prefer Firefox before this update. I do not understand why you completely RUINED Firefox! This update is horrible and I have now lost a full day at work trying to FIX this clusterf**k of a browser mess that you have made for me! For the life of me I do not understand why you took away the ability for the user to make Firefox more user-friendly. Before, I could choose to customize if I wanted to, or not to customize. Now I have no choice and am stuck with the way YOU want it. Well, I don't like the way you want it! I liked it the way I had it customized! I am so stinking furious with you right now! I will be reverting to the prior version and will then search for a new browser. I am really sick of companies taking away things that make their products better. Congratulations, Firefox - you are now Chrome's Clone.

Asked by ElegalEyes 4 days ago

  • Solved
  • Archived

userChrome.css not working

I'm trying to take off this "Extension (Tabliss)" tag on my url. I have followed the instructions down below from another Firefox support forum: https://discourse.mozill… (read more)

I'm trying to take off this "Extension (Tabliss)" tag on my url. I have followed the instructions down below from another Firefox support forum: https://discourse.mozilla.org/t/make-addressbar-text-extension-name-of-the-extension-shorter-or-hide/28026/3

The instructions I followed are listed below:

"Users can apply custom style rules to modify Firefox’s toolbar area by creating a userChrome.css file. This takes about 10 minutes so when you have time to take it slowly and carefully:

(1) Set up your chrome folder and userChrome.css file following the five six steps in this article:

https://www.userchrome.org/how-create-userchrome-css.html 45

I have a boring video there if you like demonstrations.

(2) This is the code to paste into the file. You can edit the file using Notepad or a better editor. Make sure to keep it in a plain text format with a .css file extension (not .css.txt).

See improved rule down in: Make addressbar text "Extension (Name Of The Extension)" shorter or hide

/*
   Hide Extension Name in the identity area unless
   hovered for half a second (updated for Fx80)
*/
#identity-box.extensionPage #identity-icon-labels,
#identity-box.extensionPage #identity-icon-label {
  visibility: collapse !important;
  transition: visibility 250ms ease-in-out;
}
#identity-box.extensionPage:hover #identity-icon-labels,
#identity-box.extensionPage:hover #identity-icon-label {
  visibility: visible !important;
  transition: visibility 250ms ease-in-out 500ms;
}

(3) Firefox should read the file at its next startup and apply it to every extension page you load."

Edit: So, yeah, I need help getting this tag off. I'm new to Firefox so it could be something obvious I'm missing. I have also tried CTRL+SHIFT+R to reload the page for changes and also closed and reopened my Firefox entirely.

Thanks in advance.

Asked by MaxwellQ 1 year ago

Answered by Wesley Branton 1 year ago

  • Locked

You don't have permission to access "http://www.kroger.com/" on this server. Reference #18.34633817.1674690748.44a69a63

Locking this thread.Please continue here: [/questions/1403342] I get this message when I contact Kroger.com. You don't have permission to access "http://www.kroger.com/" … (read more)

Locking this thread.
Please continue here: [/questions/1403342]
I get this message when I contact Kroger.com. You don't have permission to access "http://www.kroger.com/" on this server.

Reference #18.34633817.1674690748.44a69a63

Why and how do I fix ti?

Asked by dabrd 5 days ago

  • Solved

Can't put individual extension on toolbar

While I can click on the extensions button circled in the screenshot to access them, I can't move those extensions to the toolbar directly. When I search for this issue o… (read more)

While I can click on the extensions button circled in the screenshot to access them, I can't move those extensions to the toolbar directly. When I search for this issue online, everyone says to use the customize firefox menu to add what I want, but as you can see in the picture - no extensions are listed there, although they are installed and functioning. Very weird because my other install, which is up to date, has this set as default and it has been forever. I'm bewildered. Any suggestions? Thanks

Asked by chris63084 6 days ago

Answered by Terry 6 days ago

  • Solved

Relay Masks

The free version allows for 5 masks. Is that 5 lifetime masks or 5 active masks? Example: If I set up 2 masks I have 3 remaining. If I delete one of the set up masks do I… (read more)

The free version allows for 5 masks. Is that 5 lifetime masks or 5 active masks? Example: If I set up 2 masks I have 3 remaining. If I delete one of the set up masks do I now have 4 remaining or have I still used up a mask even though it was deleted giving me 3 remaining? Thanks

Asked by Patrick 6 days ago

Answered by TyDraniu 5 days ago

  • Solved

Transferring bookmarks from laptop to macbook

Hi, I want to transfer my bookmarks from Firefox on my old Windows laptop to a new MacBook. I have followed the instruction and signed into Firefox on both devices and cl… (read more)

Hi,

I want to transfer my bookmarks from Firefox on my old Windows laptop to a new MacBook. I have followed the instruction and signed into Firefox on both devices and click 'synchronise now' on my Macbook.

Nothing has happened.

I would be grateful if you could tell me whether I am doing things incorrectly and if you could tell me how to have my numerous Firefox bookmarks from Windows appear on the new Macbook.

Thank you!

Asked by mcnamarasm 6 days ago

Answered by cor-el 6 days ago

  • Solved

Firefox extremely slow on some sites

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on som… (read more)

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on some websites (not all).

This example is typical and has occured on multiple sites. To test and compare, I copied the URL, created a new tab in Firefox, then Paste and Go. I timed this 3 times and each time was 30 seconds. I Pasted the same into Chrome and Edge and each time it was instant. https://savingschampion.co.uk/best-buys/personal/easy-access-accounts

On my previous SSD, there was never an issue of any lag on any site.

BBC.co.uk/news is fine, as are several other sites. Does anyone have any idea what's happening? This is making Firefox unworkable for me, so unless I can fix the issue, I will have to move permanently to Chrome or Edge. That would be a shame after many years with Firefox.

Thank you in advance.

Asked by glen24 3 weeks ago

Answered by jonzn4SUSE 6 days ago