Showing questions tagged: Show all questions
  • Solved

AOL login stopped working

My e-mail account was transferred from Verizon to AOL a few years back and I never experienced any problems until one sunny morning last week when I started getting the f… (read more)

My e-mail account was transferred from Verizon to AOL a few years back and I never experienced any problems until one sunny morning last week when I started getting the following message: "Sending of password for user pjklim did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later." When I typed the password in the window that popped up the message reappeared. I know that AOL went to double login identification, so I suspect it might have something to do with that. I checked all my Thunderbird settings and they all appear to be correct. I verified the pop and smtp setting through a chat with AOL. What can I do? Regards Peter

Asked by pjklim 7 hours ago

Answered by Matt 5 hours ago

  • Solved

Deleting a Firefox Profile also deleted pretty much everything on my desktop, help please?

Hello, today I decided to create a new Firefox Profile. I set the directory of this profile to be my desktop, which is where I usually put things (downloads and such) by … (read more)

Hello, today I decided to create a new Firefox Profile. I set the directory of this profile to be my desktop, which is where I usually put things (downloads and such) by default. I thought it would create another folder there on the desktop and put everything inside that, but instead it put a bunch of junk on my desktop. No big deal, right, I can just delete the profile, and that other junk should also be deleted. Well, not only did deleting the Firefox profile delete the extra junk that was created while making the profile, it also, for some reason, has deleted about 90% of everything else on my desktop as well. There are now only a few seemingly random things left on the desktop, that it decided to spare for whatever reason.

Where did everything go? The recycle bin is empty.. Most of it was just shortcuts, not a big deal, but I did have a few folders with some rather important work that I would very much like to retrieve. Please tell me Firefox didn't just nuke my desktop, and that all of those things are now unrecoverable? Windows 7 64 bit

Thanks very much.

Asked by newmail0047 6 hours ago

Answered by cor-el 5 hours ago

  • Solved

Facebook Messenger Video Calling/Chat

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported… (read more)

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

Asked by wolfdad 1 week ago

Answered by wolfdad 5 days ago

  • Solved

Retirar espaço duplo do e-mail

Boa tarde Gostaria de saber como retirar o espaço duplo do paragrafo (como fossem dois enter's). Ja pesquisei naquela soluçao Ferramentas>Opçoes>Composiçao mas na… (read more)

Boa tarde

Gostaria de saber como retirar o espaço duplo do paragrafo (como fossem dois enter's).

Ja pesquisei naquela soluçao Ferramentas>Opçoes>Composiçao mas nao achei.

Versao do Thunderbird: 115.12.1 (64 bits)

Asked by mpianoski 13 hours ago

Answered by sfhowes 12 hours ago

  • Solved

Email fail to sent

I lost my ability to send email from either my bresnan.net or charter. net servers. I still receive emails. This started about 4 days ago. … (read more)

I lost my ability to send email from either my bresnan.net or charter. net servers. I still receive emails. This started about 4 days ago.

Asked by p.watt 2 days ago

Answered by david 1 day ago

  • Solved

Old Emails still stored locally, but not available

I had trouble updating my email accounts due to an issue with the profile update. The solution for me was to delete the 42 copies of the profile and basically start over.… (read more)

I had trouble updating my email accounts due to an issue with the profile update. The solution for me was to delete the 42 copies of the profile and basically start over. Now I need access to some of the folders where emails were locally stored. I know where on the computer fined the folders/files of the old emails. How do I import them into my current TB profile?

Asked by david827 2 days ago

Answered by david 2 days ago

  • Solved

Change default view

Currently, Firefox opens OBJ files as text. I want to send them to the Microsoft 3D Viewer which is the default application in Windows for these kinds of files. All I can… (read more)

Currently, Firefox opens OBJ files as text. I want to send them to the Microsoft 3D Viewer which is the default application in Windows for these kinds of files. All I can do right now is right click on the file, save the file, then open with the 3D Viewer. I have gone to settings/General then down to applications and I can't add any files there. (Why not?) It doesn't matter if I choose to save or open files, the OBJ file still displays as text in Firefox. How do I get Firefox to send instead of display these files as text?

Asked by price3 4 days ago

Answered by jscher2000 - Support Volunteer 2 days ago

  • Solved

Тhunderbird failed to find the settings for your email account

Hello everyone! :) I'm using Thunderbird for many years. Today I had to reinstall my Windows and obviously to set up my apps including Thunderbird. Unfortunately an… (read more)

Hello everyone! :)

I'm using Thunderbird for many years. Today I had to reinstall my Windows and obviously to set up my apps including Thunderbird. Unfortunately an error is popping up after I filled all of the required information. I restarted my PC. I reinstalled Thunderbird. I'm using the most popular email client in Bulgaria.

Nothing works so far. Screen shots are attached including the provided settings from my email client.

Thanks!

Asked by danio5454 2 days ago

Answered by david 2 days ago

  • Solved

Firefox opens "off screen"

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day af… (read more)

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day after opening the browser I noticed that it didn't launch(there was no window). After opening it again I saw that all of my previously opened tabs were gone. After that I closed Firefox and went to check the task manager. I found that Firefox was still running after closing it. I couldn't wrap my head around it and killed the programm. Then I opened it again and got the same results: first launch: no Firefox window(nothing on the taskbar either), secound launch: one empty tab. After that I opened a new tab in Firefox through task manager and my screen "swiped right", I got access to Firefox window with all of my previous tabs, but all the other programms I had opened on the taskbar were gone. Somehow Firefox opens outside my screen on a "separate one" every first time I launch the app, and the only way to switch between "screens" is to open a new tab through task manager or launch a program that was previously active to switch back to previous "screen". It is also impossible to switch between opened windows on different "screens" using gestures on the touchpad or "Alt" + "Tab". I use a laptop and never even tried to attach/connect a second monitor. I don't have another monitor attached via bluetooth or any other means in device manager. I have the latest verion of windows 10 installed and updated. I have another PC, where I use the same Firefox with the same addons on the same Mozilla account, which has no such issues. I have tried renaming the file called "xulstore.json" to "xulstore.old" or deleting it entirely, this didn't resolve the issue.

Asked by nab.layk 5 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

  • Solved

email

Thunderbird suddenly says "authentication failed" for my rocketmail email. Was working fine up til now. I can still log into the email directly via Yahoo. Any ideas on ho… (read more)

Thunderbird suddenly says "authentication failed" for my rocketmail email. Was working fine up til now. I can still log into the email directly via Yahoo. Any ideas on how to fix this.

Asked by clistforseattle 3 days ago

Answered by Matt 3 days ago

  • Locked

Frozen image

Fixed, see /questions/1450036 Solved 6/15/2024 problem of frozen screen Apologies if I'm repeating a previous request - couldn't tell if it was submitted. I'm running W… (read more)

Fixed, see /questions/1450036 Solved 6/15/2024 problem of frozen screen

Apologies if I'm repeating a previous request - couldn't tell if it was submitted.

I'm running Windows 10. While changing the startup screen somehow an image I thought was deleted appeared and now is frozen, apparently on top of a Firefox window. I've rebooted, restarted and followed the Windows help suggestions with no success. Right now I don't know whether this is a Firefox or Windows problem. I updated Firefox today to the newest version before this happened.


Any help will be appreciated. I can open new Firefox windows.

P.B.

Asked by brant_peg 4 days ago

  • Solved

search for posting by a specific contributor

In this help forum, is there a way to search for posting done by a specific Contributor? I find some contributors are very helpful and would like to see more of that per… (read more)

In this help forum, is there a way to search for posting done by a specific Contributor? I find some contributors are very helpful and would like to see more of that person instead of reading thru a lot of posting. Thank you

Asked by OldBob2 4 days ago

Answered by david 4 days ago

  • Solved

Update Broke Advanced Options for Undoing 2022 Private Window Visual Changes

Back in October 2022, changes were made to how private windows appear, separating their icon in the OS taskbar, giving it a new icon, and putting a badge on the top right… (read more)

Back in October 2022, changes were made to how private windows appear, separating their icon in the OS taskbar, giving it a new icon, and putting a badge on the top right of the window.

At the time, support threads (such as this one https://support.mozilla.org/en-US/questions/1393494#answer-1542568 ) suggested changing three options to revert these changes: -browser.privateWindowSeparation.enabled -browser.privatebrowsing.enable-new-indicator -browser.privatebrowsing.enable-new-logo I really dislike how these changes look, and so immediately followed this advice. In my advanced options, every one of these is still set to "false" to this day. However, after a recent Firefox update (my current version is listed as 127.0), these no longer seem to have any effect making the new look the only option.

I would strongly prefer to at least re-combine the taskbar icons for standard and private browsing into a single icon. Is there any way to do this in the current update, or is this change permanent going forward? If it is permanent, would reverting to version 126.01 risk losing my current Firefox profile?

Asked by f-v-k 4 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

  • Solved

Email Accounts are gone...Thunderbird comes up with setting up a new account

I think Thunderbird did an update and now my email and my wife's emails are gone....including all of our saved emails. I believe we are using PoP accounts and not imap. I… (read more)

I think Thunderbird did an update and now my email and my wife's emails are gone....including all of our saved emails. I believe we are using PoP accounts and not imap. Is there a way to get back all our emails?

Asked by ti-ger1 1 week ago

Answered by Matt 5 days ago

  • Solved

Some emails showing up as code

Hi folks! I use Thunderbird Beta (128.0b1 (64-bit)) for my email currently. I've been having a problem with some emails, mainly in my Sent folder, showing up as long str… (read more)

Hi folks! I use Thunderbird Beta (128.0b1 (64-bit)) for my email currently. I've been having a problem with some emails, mainly in my Sent folder, showing up as long strings when I try to view them. It looks like untranslated code put into plain text to me, but I'm not sure what would be causing it. I have no problem reading the email if I log into our webmail to do so. Example text from an email attached. Is this a known problem? Any ideas on how I might solve it? I like Thunderbird, but not being able to search and read through sent emails is a real problem. Thanks!

Asked by Thomas Brinzer 5 days ago

Answered by david 5 days ago

  • Solved

Private browsing window appearing in taskbar

The icon for private browsing has recently re-appeared on my taskbar despite having browser.privateWindowSeparation.enabled set to false in about:config. I've had this s… (read more)

The icon for private browsing has recently re-appeared on my taskbar despite having browser.privateWindowSeparation.enabled set to false in about:config.

I've had this setting configured ever since the update which completely changed the appearance/behavior or private browsing and it has worked correctly up until today (14/06/24).

Is there a new setting that I have to adjust in order to "merge" the windows together as I'm not a fan of having the private browsing icon on my taskbar.

Asked by danh132345 6 days ago

Answered by TyDraniu 5 days ago