Showing questions tagged: Show all questions
  • Solved

EMAILS ARE ALL GONE

102 made me create a new profile. nothing is in here. at all. i've read a bunch of help feeds on this and nothing makes sense to me. i have been on thunderbird foreve… (read more)

102 made me create a new profile.

nothing is in here. at all.

i've read a bunch of help feeds on this and nothing makes sense to me.

i have been on thunderbird forever and this is frightening.

Asked by eric.dobson 1 day ago

Answered by eric.dobson 23 hours ago

  • Solved

Thunderbird email

Hi, and sorry for asking what are probably questions asked before, but: Can a user have more than one Thunderbird account on their system? I tried loading a second accou… (read more)

Hi, and sorry for asking what are probably questions asked before, but:

Can a user have more than one Thunderbird account on their system? I tried loading a second account the other day, but never found it. This may have been due to me not changing the location of where I wanted the new account to be loaded to, but I'm not sure. I need to create a new email account due to changes to my ISP, which I actually changed long ago. But until now, for whatever reason, I've still been able to use my Thunderbird email that's tied into my former ISP, even though I no longer am a customer of theirs. So maybe they just caught on to this, but not sure. I'm still able to use their webmail without any problems, but those webmail systems do not compare to Thunderbird email, as I'm sure you all know.

Anyhow, what I'd like to do, is create a new Thunderbird account on my Windows 10 system, tied into my new ISP, but keep my old account active until I can forward mail stored in its folders into my new account, so as not to lose those messages.

My email issue is a strange one, for sure. My current ISP forwards my mail to my current Thunderbird account, but that account is still tied into my former ISP, even using its name in my email address.

Thank you ~ Bill

Asked by GT350Bill 4 days ago

Answered by david 3 days ago

  • Solved

Cannot import Outlook to Thunderbird

I am trying to import mails from Microsoft Outlook 2013 into Mozilla Thunderbird 102.3.2 (64-bit), but I get the error: No Profile found, see the attachment. I have set M… (read more)

I am trying to import mails from Microsoft Outlook 2013 into Mozilla Thunderbird 102.3.2 (64-bit), but I get the error: No Profile found, see the attachment. I have set Microsoft Outlook as my Default mail app in Windows 10, my OS. But it didn't help. H.C. Enevoldsen hc@pushkin.dk

Asked by H.C. Enevoldsen 1 month ago

Answered by H.C. Enevoldsen 1 month ago

  • Solved

Does a Thunderbird IMAP account work on more than one PC and sync on both

Hi, I hope someone can help me. I'm using Thunderbird Version 102.4.1 on a 7 year old laptop and it's getting to the end of life with numerous driver and non responding p… (read more)

Hi, I hope someone can help me.

I'm using Thunderbird Version 102.4.1 on a 7 year old laptop and it's getting to the end of life with numerous driver and non responding problems. Also, it is not compatible with Windows 11. I have linked 3 Yahoo mail and 4 Gmail accounts to Thunderbird on it and they work really well. All are IMAP server settings. I have just bought a new laptop, an early Black Friday deal, and hope to set it up the same as my existing one, so when the old one dies, as it's likely to, I will still have access to the same programmes and emails.

I know I can access Gmail emails direct on any device and they are always up to date - is that called synced? What I don't know is if all email accounts will be synced or the latest - if I use Thunderbird on both laptops. If I delete an email on one device will it be deleted on the other device.

If this is possible, do I download Thunderbird on the new laptop, then set up the accounts for each email and just enjoy from there, OR do I have to copy the profile from the old device to the new one.

I love browsing, streaming etc. but hate trying to get my PC set up or sorting out problems with it. Presume I know very little if you are replying. I have never had two working laptops before so never had to worry about syncing.

Asked by PhilG 1 week ago

Answered by david 1 week ago

  • Solved

New email profile is not showing up in profiles folder

My email profiles are on the D: drive I created a new email profile & chose the profile folder on the D:\ drive. The profiles.ini on the C:\ drive shows the correct P… (read more)

My email profiles are on the D: drive

I created a new email profile & chose the profile folder on the D:\ drive.

The profiles.ini on the C:\ drive shows the correct Path=D:\Mozilla\xxxxxxxxxx.

But it’s missing the end part with the alpha-numeric characters & name. And the alpha-numeric filename is not on the D:\ drive.

IOW the profile manager created an entry in the profiles.ini file with a name & a path pointing to the D:\ drive, but never created the actual Profile on the D:\ drive.

I’ve done this before but can’t figure out what step I missing now.

What am I doing wrong?

Asked by Mike109 1 week ago

Answered by Mike109 6 days ago

  • Solved

New Thunderbird install doesn't import local folders from previous installation

I just installed Thunderbird on a new laptop, and tried to import from the profile file from my old laptop. My email accounts imported correctly, but not my local folders… (read more)

I just installed Thunderbird on a new laptop, and tried to import from the profile file from my old laptop. My email accounts imported correctly, but not my local folders. I can see the sbd and msf objects in the profile folder, but Thunderbird isn't picking them up when it's restarted.

I thought I should try exporting from the old installation, but there's too much data (6Gb of saved emails). The Export function suggested I should "back it up" by myself, but I reckon that's equivalent to what I described above.

Please can someone help?

Asked by duttonph 1 week ago

Answered by duttonph 1 week ago

  • Solved

OAuth or not?

Does Thunderbird v102 use OAuth or not? I am trying to resolve a password conflict between Thunderbird and AT&T email. A few years ago ATT started requiring a Secu… (read more)

Does Thunderbird v102 use OAuth or not? I am trying to resolve a password conflict between Thunderbird and AT&T email. A few years ago ATT started requiring a Secure Key to in order for Thunderbird to access their server. That key has been my password for TB. I used a different PW for the ATT/Yahoo email. Starting a few months ago ATT/Yahoo started rejecting my PW every time I try to log in. I have to go through the PW reset every time in order to log in. The Secure Key for TB still works. ATT support has been no help in resolving the PW reject problem. I just read a reply to a question about a TB log in problem that stated that TB 102 uses OAuth and to NOT use the Secure Key. Is this correct or is a Secure Key still needed? If TB now uses OAuth do I need to re-install TB (currently have 102.5) to use OAuth?

Asked by Wrangler53 1 week ago

Answered by david 1 week ago

  • Solved

Linux Thunderbird - import Google Takout content

Ubuntu 22, 2GB google takeout download, trying to figure out how to import into T-bird. I cant seem to find any instructions or guides that work for Linux. Tbird is ins… (read more)

Ubuntu 22, 2GB google takeout download, trying to figure out how to import into T-bird. I cant seem to find any instructions or guides that work for Linux. Tbird is installed and working, but all attempts to use import tools result in some errors about "Could not open the file at /tmp/tmp-profile-6/prefs.js" This folder (tmp-profile-6) doesnt exist, so of course its not going to open...there are other tmp-profile-X folders 1 through 5, but no 6.

I'm somewhat new to Linux, so there may be some obvious step Im overlooking here. Perhaps if someone could point me at a guide for such import?

Asked by alabamatoy 1 week ago

Answered by alabamatoy 1 week ago

  • Solved

Profile cannot be loaded - Tried all advice I can find already

Windows 10 - 22 H2 - All updates applied AMD Ryzen 7950x + DDR5 64GB RAM + 3090 RTX GPU + Plenty of Disk Space Firefox Hi, To get myself off MS Edge (as its Chromium ba… (read more)

Windows 10 - 22 H2 - All updates applied AMD Ryzen 7950x + DDR5 64GB RAM + 3090 RTX GPU + Plenty of Disk Space Firefox

Hi,

To get myself off MS Edge (as its Chromium based), I've come back to FF. But after I tried installing firefox standard and even the Extended Support Release I can not run it for the first time - I get this error

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I've followed the advice in the help pages, but it hasnt fixed the issue

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

The same happens when I run

firefox -p

The firefox App Data folder contains no profile file at all....

C:\Users\marcu\AppData\Roaming\Mozilla\Firefox

Just

2022-11-14 12:49 PM <DIR> Crash Reports 2022-11-14 12:46 PM <DIR> Pending Pings

Inside crash reports is an empty events folder, and two crash report instance files (once for each attempt to start up FF) For example

InstallTime20221104133228

The above crash file conatins

1668458789

I've tried uininstalling and wiping all files, and I wanted to try an old versions BUT the link on the page is dead

https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/ - Gives me 404

Do I have some service not running that this relies on ?

Asked by marcusobrien 1 week ago

Answered by marcusobrien 1 week ago

  • Locked

unable to find old saved user names and passwords

After trusting your message before refreshing websites that my user names and passwords will be intact, I cannot find old saved user names and passwords any more!!! dupli… (read more)

After trusting your message before refreshing websites that my user names and passwords will be intact, I cannot find old saved user names and passwords any more!!!

duplicate. https://support.mozilla.org/en-US/questions/1396782

Asked by chchen7y 1 week ago

  • Solved

opening new email account

I have a comcast email account that I want to start accessing through Thunderbird but the installation fails due to a conflict of the password. I use the same address and… (read more)

I have a comcast email account that I want to start accessing through Thunderbird but the installation fails due to a conflict of the password. I use the same address and password on comcast and it opens my existing email. It will not accept the password on Thunderbird. error message shows a code (AUTH 1014)

Asked by genedean198 2 weeks ago

Answered by gp 2 weeks ago

  • Solved

Changing domain do not want to lose emails.

I am changing my domain, website and email host. I have created Thunderbird email account and can see all my emails there. When I close my existing email host all emai… (read more)

I am changing my domain, website and email host.

I have created Thunderbird email account and can see all my emails there.

When I close my existing email host all emails will be removed - will the emails be retained on Thunderbird?

Thanks.

Asked by chris507 2 weeks ago

Answered by david 2 weeks ago

  • Solved

I installed Thunderbird and logged into my email addresses but I can't access my email.

I installed Thunderbird using the most recent downloader. I logged into my email addresses, but only downloaded a single email. When I open the app, it makes me log into… (read more)

I installed Thunderbird using the most recent downloader. I logged into my email addresses, but only downloaded a single email.

When I open the app, it makes me log into everything from scratch, even though I told it to remember me. I checked, and it's not saving the passwords even if I enter the password and immediately check the saved password list.

I am using 2 gmail addresses, and two hosted through inmotion. For the Google accounts, I am making sure to give permission to Thunderbird. One of those two has two-factor authentication, the other doesn't.

When I try to import, I get an error. "Authentication failure while connecting to server imap.gmail.com." I tried to change the server to imap.googlemail.com (both as the server name and as the SMTP server) because my wife has hers listed as that, but I get the same error, only it says "imap.googlemail.com" instead.

Because it isn't saving passwords, I tried the fix I found elsewhere on this site to delete the directory for your passwords while Thunderbird is closed, and then open it again, and nothing changed.

I have tried uninstalling, reinstalling, and logging into only 1 email at a time. Nothing works. I think Thunderbird is just not successfully logging into the accounts, and I don't know what else to try.

Asked by geekdadrory 2 weeks ago

Answered by geekdadrory 2 weeks ago

  • Solved

Upgrade to Thunderbird 102.4 Fixed

I downloaded Thunderbird 102.4 and upgraded from the previous version(which was whatever the previous most recent release on the release channel was). It's copied/restore… (read more)

I downloaded Thunderbird 102.4 and upgraded from the previous version(which was whatever the previous most recent release on the release channel was). It's copied/restored most of my folders and their contents but some now have headers only and some mailboxes now only have titles and no contents. I log onto two different mailservers for email but there seem to be problems and successes for both servers so it all seems a bit random. Just wondering what's happened and has anyone else experienced this? I shut down the computer and when I started up the following day and the missing emails had returned - so if you have this problem maybe a restart would sort it.

Asked by Amagpie 2 weeks ago

Answered by Wayne Mery 2 weeks ago

  • Solved

Beta version 107.0b3 fails to load the German and Dutch dictionaries.

I installed Beta version 107.0b3, eventually successfully, then tried to load the German and Dutch dictionaries. I got all the way to the big green "+ Add to Thunderbird"… (read more)

I installed Beta version 107.0b3, eventually successfully, then tried to load the German and Dutch dictionaries. I got all the way to the big green "+ Add to Thunderbird" button, clicked it and nothing happened. I tried with the 102 version and was able to successfully load them there. As my Dutch and German spelling is not too good, and I tend to wobble a bit between the two languages when I am typing (but not when I am speaking), the dictionaries are a godsend :-) . I also checked that loading with 107 didn't load it into 102 by mistake, by loading a random third language.

Asked by RalphPlatten 2 weeks ago

Answered by sfhowes 2 weeks ago

  • Solved

Issue updating Thunderbird

Hi! I downloaded the new 102.0 version of Thunderbird but then my Inbox for my main account and one of my email accounts wouldn't load. I uninstalled the update and insta… (read more)

Hi! I downloaded the new 102.0 version of Thunderbird but then my Inbox for my main account and one of my email accounts wouldn't load. I uninstalled the update and installed 78.14.0. Same problem. The inbox and trash are inaccessible. I know the account info is all there because I see it under account settings. I have Thunderbird installed on my laptop and all the settings are the same. Does anyone know how to get my inbox back? Thanks!

Asked by jenbrown1 2 weeks ago

Answered by david 2 weeks ago

  • Solved

Backup & restore information in Firefox profiles

Hi there! I'm attempting to migrate my Firefox (106.0.3) profile from the Linux Mint V20.3 on one SSD to a new installation of Linux Mint V21 on a separate SSD. I'm usin… (read more)

Hi there!

I'm attempting to migrate my Firefox (106.0.3) profile from the Linux Mint V20.3 on one SSD to a new installation of Linux Mint V21 on a separate SSD. I'm using the information supplied on this page:

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Step 4, under Backing up your profile says: Right-click on your profile folder (e.g. xxxxxxxx.default), and select Copy.

This folder, qspfoqtl.default, contains 1 file, named times.json, the contents of which are:

{ "created": 1618792039414, "firstUse": null }

Clearly, not my Firefox profile.

There is, however, a folder named nnob5aww.default-release that contains a bunch of directories and files (505.4MB) with names like bookmarkbackups, browser-extension-data... storage, weave.

Is this documentation incorrect as of this release of Firefox? And, should I be using the nnob5aww.default-release folder as the profile? I'm a little confused. (Most often, I'm a lot confused.) Any help would be appreciated.

Thanks in advance,

- Ralph

Asked by Mandelbrot1 3 weeks ago

Answered by Mandelbrot1 2 weeks ago

  • Solved

"usermod: user user is currently used by process" while using (trying to) thunderbird to back up my gmail account's data ...

on debian live: $ uname -a Linux debian 5.10.0-18-amd64 #1 SMP Debian 5.10.140-1 (2022-09-02) x86_64 GNU/Linux I am running: $ thunderbird --version Thunderbird 91.13.0 … (read more)

on debian live:

$ uname -a Linux debian 5.10.0-18-amd64 #1 SMP Debian 5.10.140-1 (2022-09-02) x86_64 GNU/Linux

I am running: $ thunderbird --version

Thunderbird 91.13.0

to download all the data in my gmail account via POP3, but Thunderbird seems to be making assumptions about where to put your data and I haven't found a way to tell it where to put it; so, since it uses the user's home directory, the only way I think you could easily put the data where you want is by changing it, but I can't:

$ usermod --move-home --home "${_NEW_HOME}" "${_WHMI}" usermod: user user is currently used by process 1141 $ sudo ps -aux | grep 1141 user 1141 0.0 0.1 15600 9144 ? Ss Nov05 0:00 /lib/systemd/systemd --user user 50636 0.0 0.0 6244 712 pts/0 S+ 06:42 0:00 grep 1141

Unless they both try to exclusively access /etc/passwd, I can't understand how /lib/systemd/systemd could possibly relate to usermod.

Why is it TB doesn't have --data-type (POP3 or IMAP, ...) and --data-dir options you could enter in the command prompt at start up?

I am hacking my way around to be done with it. I am sure you have a very solution to my kind of problem. Any suggestions?

Asked by Albretch 2 weeks ago

Answered by Matt 2 weeks ago

  • Locked

Layout of the Thunderbird window

Thunderbird didn't seem to download properly. My Thunderbird window does not have the top lines that say: File, Edit, View, etc., and Get Mail Write, Address Book. … (read more)

Thunderbird didn't seem to download properly. My Thunderbird window does not have the top lines that say: File, Edit, View, etc., and Get Mail Write, Address Book.

Asked by gamot 2 weeks ago

Last reply by Matt 2 weeks ago