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"Access Denied" error prevents users from installing TB and Blocks the user. See the linked article.

I am getting stopped, dead cold, every time I try to install Thunderbird mail on Linux Mint 22. I've attached a generic article that explains how Akamai's site security s… (read more)

I am getting stopped, dead cold, every time I try to install Thunderbird mail on Linux Mint 22. I've attached a generic article that explains how Akamai's site security services bots are working to protect a site or sites that TB must access to complete it's installation task. In my case it's Comcast/Xfinity. Accordingly, TB installations will not complete and new users are locked out...some for months. The concensus of the devs that have been working on this critical issue is that there is nothing on a new TB user's side that in any way causes or contributes to the issue. I would very much appreciate any information you can provide about a speedy resolution in the works.

Note: The error notification screen "Access Denied" is the same message I get, but with Xfinity referenced.

Thanks. Wiley Oregon, USA

link text

Asked by mwileym 2 days ago

Answered by mwileym 19 minutes ago

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how to save an email as a thunderbird document

Recently installed a new version, after our old PC died. BUT now, when I do 'save as' of an email the system automatically saves it as a PDF??? Unless I select save it a… (read more)

Recently installed a new version, after our old PC died. BUT now, when I do 'save as' of an email the system automatically saves it as a PDF??? Unless I select save it as a Thunderbird, a tedious business and extra key strokes. How can I get the system to save an email as an email?

Thanks, Brent Haines

Asked by bandlhaines 2 days ago

Answered by Toad-Hall 1 day ago

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Thunderbird et mail de Apple

Bonjour, J'ai installé thunderbird sur mon Macbook pro M1, le dossier de boite de réception est bien visible mais les sous dossiers que j'ai créé sur Mail n'apparaissent… (read more)

Bonjour, J'ai installé thunderbird sur mon Macbook pro M1, le dossier de boite de réception est bien visible mais les sous dossiers que j'ai créé sur Mail n'apparaissent pas? J'ai essayé de faire l'importation des messages avec thunderbird mais il n'y a aucun message ou sous dossier dans le dossier Apple mail. Les dossiers comme courriers envoyés ou Spam ne sont pas visible non plus Merci d'avance pour votre aide Elie

Asked by Rebzou 14 hours ago

Answered by sfhowes 4 hours ago

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Why do I have two Drafts folders?

I using TB 128.6 on a Macbook running Sequoia 15.1.1. Occasionally, I also use an Iphone to compose emails. When I compose an email on my Iphone, it saves it in one of … (read more)

I using TB 128.6 on a Macbook running Sequoia 15.1.1. Occasionally, I also use an Iphone to compose emails. When I compose an email on my Iphone, it saves it in one of the Drafts folders. When I compose an email on my Macbook, it saves it in the other Drafts folder. I am using a gmail account. Is there a way to change this so they both save to a single Drafts folder?

See screenshot attached for picture of the two folders.

Thanks for your help.

Asked by Queenmab100 2 days ago

Answered by sfhowes 17 hours ago

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taskbar icon does not indicate when new email is available

Taskbar icon does not indicate when new mail has arrived. Does not show a count of new/unread messages. 128.3.2 Windows 11 In settings "incoming mail" icon options I ha… (read more)

Taskbar icon does not indicate when new mail has arrived. Does not show a count of new/unread messages. 128.3.2 Windows 11

In settings "incoming mail" icon options I have chosen "show count of new emails" and "show a tray icon for unread messages is checked".

I am unable to tell at a glance if new email has arrived. I see from researching the KB I'm not the only to have this issue, but none of the settings seem to help.

Asked by prestonmeg 3 months ago

Answered by sfhowes 3 months ago

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Create profile

I was given a number as a recovery number and I’m trying to reestablish my email that is Thunderbird and also Mozilla and Firefox and I get all confused with all of that … (read more)

I was given a number as a recovery number and I’m trying to reestablish my email that is Thunderbird and also Mozilla and Firefox and I get all confused with all of that anyway it gave me a code number and every time it asks me for the code number for my recovery number It doesn’t allow me to put it in where it says confirm a button that says confirm every time I go to click it. It’s not on so I’m utterly confused and I am don’t know where to get help. The bottom line is I need to get my account fixed so I can get my email back again. I lost it a couple years ago and I’ve been struggling ever since.

Asked by Susan Valdez 16 hours ago

Last reply by Paul 15 hours ago

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