All Products Support Forum

How do I contact Mozilla customer support? The volunteers never actually answer questions completely. I need verified instructions from Mozilla employees. Why tech companies rely on volunteers with no company loyalty is amazing. I'm not having iPad issues, I'm having Mozilla support issues.

I cannot log-on to https//matrixfreedomplatform.info/#/affilliate. When I try I get a pop-up stating "you are successfully logged-on," but then the screen is covered with a milkey film and won't load. Any suggestions??

iPad OS version Firefox 126.1 (41973) iOS 17.5.1. iPad is am 8th gen When trying to read/use a website, it auto refreshes and pops back to top. I keep mine in landscape mode, and when trying to have a page open many will just refresh. For example https://maxroll.gg/lost-ark/legion-raids/brelshaza-gate-3 Cannot report issue via the 3 dots method because there are no dots to the right of the address bar and I can’t find the option anywhere.

In the dark theme mode, there seems to be an issue with the animation when long-pressing the Tab. However, in the light theme mode, the animation works fine

video_link I think a video would make it more intuitive : )

device: 13 mini with iOS 15.7 (Translation by ChatGPT)

I just downloaded dozens of photos — long press, then “add to photos” — and they are nowhere to be found. I discovered too late that I hadn’t turned on permissions for Firefox to access photos. But not once did I get a warning about that. Are those photos actually saved somewhere, or Is there any way to recover them? Either way, why did I not get a warning that Firefox couldn’t access my photos?

I had to reset my first gen iPad Air and do not have Firefox. The app store requires IOS 13 to download. I have version 12.5.7. is there a way to get an older version to install on my iPad?

Question: is there a way to clear all website data except for certain ones? Like a white list.

I have an iPhone 13 Pro with ios 17.1.1. I have Moziilla Firefox for iOS 126.1.

I would like to clear all private data except for Cache and Cookies on certain websites that I frequently visit, so that I don’t have to log in each time and my data from that site won’t be lost.

Currently I have to go into Settings-Data Management-Website Data-and select each site separately to delete unwanted data. It will only allow me to delete 10 sites at a time. When I click on “show more” it reveals the whole list. However, when I click on one, the list disappears.

Is there any way to save data for certain sites and delete the rest?

Hello: I’m running iOS 17.3.1 on iPhone. The problem I’m experiencing: I used to see the Recommended by Pocket articles on my iOS Firefox homepage, but they stopped appearing a few weeks ago. I’ve searched for a resolution, but all I can find are the steps for customizing/personalizing my HomePage: the problem is that although I’m signed into my Firefox/Mozilla account and have chosen Firefox as my Homepage for New Tabs, and I’ve signed out, restarted the app and changed my Firefox settings several times, the option: ‘Recommended by Pocket’ ( along with the actual articles appearing on the homepage) doesn’t even appear anymore: I’m at a loss as to locating that option, as well as, again, seeing the Recommended Articles as they appeared previously. Thanks so very much for any help !

How do I export bookmarks either on my iphone or my iPad? All the instructions seem to be for desktop. There is no ‘manage bookmarks’ at the bottom of the bookmark menu. Desktop is not an option.

I don't understand where some bookmarks are when using iOS.

For new bookmarks, I see a row of "Recently Saved" pages on the home page. But I can't find a "Recently Saved" folder in the bookmarks menu.

When I sync with MacOS I see the new bookmarks in a new folder "Mobile Bookmarks". But I can't find a "Mobile Bookmarks" folder on iOS.

Finally, on iOS, I don't see how to access the bookmarks I added to the Bookmarks Menu in MacOS.

It’s not I stall and update as far as I know, it’s an issue I’ve never seen. My browsers, Firefox chrome DuckDuckGo etc none of them can produce search results though my internet is very much connected to my router. My isp can’t find an issue. What is wrong?