All Products Support Forum

I have always used facebook messenger to video chat with friends, however suddenly it says tis facility is not supported by this browser. Do I have to leave firefox to find a browser that works?

I see that other people have raised this point,but there does not seem to be a response from firefox.

Due to one of your recent upgrades I can no longer stay logged into regularly used penned sites that I do NOT log out of when I close the Firefox browser. For years I never had to do this. Now I am.

I am using Thunderbird in Windows 11 on an Intel NUC 12 computer. I am using Thunderbird in pop mail for gmail.com and mail.com. I save all important messages daily to Folders in Local Folders. Today I attempted to look for messages in one folder named Family and Friends and found that messages older than 2/14/2024 are missing. I checked other folders and found that they seem OK with messages going back 5 to 10 Years. I tried running repair but nothing changed. Any idea where these files can be? I do have backups of the app data for Thunderbird and am considering to try a prior version but I'm afraid I might lose new saved messages. If I tried to Archive messages, could this be the problem? I have looked in Archive and found very little. Any help would be appreciated. Frank

Please ignore this question. I found my older messages.

There is one correspondent whose emails come in, flash on the screen for a second and then disappear. I find it in Junk. I've got the email addres whitelisted on my provider's filters. How can I intercept this process. It's only the one address. So far. Can I whitelist address on TB? I've got it set to not intercept anyone in my address book and this address is definitely inmy address book.

When I open Firefox browser the browser restsets and changes color to pink in the web address line. I have asked this question before. Is there someone technically familar with Firefox that can resolve this issue?

I was doing some research, and I came across for Firefox BYOB, which was a way to create your own skinned, branded version of firefox for company or personal use.

https://wiki.mozilla.org/images/b/ba/BYOB_pitch-deck_v5.pdf

I went to the site, and it was inactive. I am interested in this because of the fact that adding reactive web apps to the home screen in browsers is not an option on iOS, and I think a solution for this would be to have a specific protocol that can be called in shortcuts to open a reactive web app in a specific mode so as to not break the immersion.

Thank you, please let me know if there are ways to build forked apps.

I use comcast.net for my mail email, Gmail for my second, and I want to add both. THat is another topic I want addressed if it is possible to have tow simultaneous email accounts with the same Thunderbird email program, so I can switch back and forth when I need to.

My main concern is that when I go to add comcast email, it automatically forces me to sign in to the Xfinity website. I also have two-factor authentication where I click on the Xfinity app on my phone giving me permission to sign in.

It tries twice even after I click on the Xfinity app to give permission, but it fails. So, Thunderbird is pointless without me being able to successfully add my email client. What say you? And do not in any way point the finger at me, my devices, my phone or Comcast. Please get the solution, without being a narcissist, to fix my problem. I have all I can stand of this in the past. I appreciate it kindly, and thank you.

And I am not allowed to use any other form to sign in, even a text message because I use the Xfinity app. I am unable to change that, so get this fixed for me. I used Microsoft Outlook in the past with no issues with Xfinity and Gmail. See image screenshot on this post

I've been using a Rewards site regularly (3/4 times per month) for several years without problem. This weekend the attached pop-up appeared. It makes no difference whether I select Resend or Cancel, the program just re-displays the pop-up trapping me in an endless loop. The only exit is to close the window and abort the process. I was able to complete the task without any problem using Edge instead so it appears to be a Firefox specific issue. I haven't consciously changed anything since last using the site successfully on 24 May. Any help/suggestions appreciated.

Everything is successful up until when I click on "Done" and then TB hangs on "Checking password...".

Old topics on this have stated the issue is resolved by "uninstalling then reinstalling Thunderbird".

Not very practical for me - I have 37 email accounts.

I need another solution to the problem.

And I'm also curious - why I'm able to add (over time) 37 email accounts and now suddenly I can't add any more because of this issue?

Please, can someone provide an alternate solution - "uninstalling and reinstalling" when 37 accounts are involved doesn't make much sense.

Hello, I am a tinkerer and I would like to tweak my Firefox Developer Edition to suit my tastes, but I don't know what each of the preference commands does. Could you provide a list explaining what each command does and, if possible, how to use them? I don't want to reinstall Firefox.italic text I prefer to do things properly. Thanks

In new Windows 11 I created a Folder named General. In there I placed non urgent received e. mails.

Now I cannot find it.  It used to be in the small window left hand side where folders such as Bin, Scams, Sent are. (Been through also Application Basics where my profile is.)   Thanks for any help.

Currently notifications has the same app_id and the same window properties as the main one. It makes it impossible to assign any rules from my window manager to render notifications differently. For example, I'm using Sway and Arch, and I would love to show notification on the current desktop, but assign main thunderbird window to a particular desktop

Hello, I have not really a problem, but I want to know: how is it possible to get spam-emails without showing my email adress? In a normal list I can see the receiver adresses, in these spam emails with cryptical receiver that is not possible; I get even spam emails without any shown receiver Is this possible with BCC-Adresses?

With kind regards Hilhof

After 10:00 p.m. I cannot get into or use the inter net. I do have an account with you and I thought I could use it at any time to get in to the inter net with security.This started happening about two weeks. How can this problem by solved.

I would like to change my secondary email from 1949.m@sbcglobal.net to yut507@att.net. I am requesting this at this time because I do not know how to contact you to have this done.

I look forward to hearing from you soon and thank you for your time and patience in this matter.

Estella Mills

I was in the middle of generating a long "reply all" to a message and wanted to jump to a new page when it would be printed. I absent-mindedly hit Ctl-Shift-Enter and the entire window disappeared and there was nothing in Drafts! Ctl-V just restores the last thing I added to this very long reply! I had been working on this for 90 minutes, doesn't Thunderbird continually update Drafts while working on a long email?

When I open Firefox (with administrative privileges) lt won't stay open, it just looks like it going to load my previous season (at least that's what should happen), but after a few seconds it just stops and closes, all at once? Also, I should mention; Firefox is updated, Using Windows 10. I've tried to trouble shoot a little . . .

— Reinstalled Firefox. — I manually delete the files in Startup Cache by navigating to the cache folder in your Firefox profile. — Reinstalling Microsoft Visual C++ 2015 - 2022 Redistributable x86 and x64.

Now, at one point it did open, and I decided to refresh Firefox (removing extensions and restoring to default settings) by going to 'More troubleshooting information' option, then clicking the Refresh Firefox button. Closed it, restarted my laptop, and Firefox, added my usual extension / add-on. (I was thankfully able to save my bookmarks or back them up).

When I was done, I closed it. But when I try to open Firefox, lt won't stay open, it just looks like it going to load my previous season, but after a few seconds it just stops and closes?

Should I just remove Firefox all together from my laptop, and reinstall it??