log in issues

My computer restated itself with an update. Now Firefox and all my bookmarks and saved log in info is gone. I normally can solve this by simply logging in and syncing fro… (read more)

My computer restated itself with an update. Now Firefox and all my bookmarks and saved log in info is gone. I normally can solve this by simply logging in and syncing from my phone. Firefox will not open a log in page from any of the icons on any Firefox page. I can log in using Chrome but of course sync from there is not possible. I can log in on my phone also. The problem is either my Mac settings or the Firefox settings on that computer. I have searched FAQ etc. No clear solutions can be found.

Asked by garygeorgecarpenter 2 weeks ago

Accessing local HTML files on my android, sync

There are three problems, all related, that are frustrating me with Firefox on Android. I have a Samsung Galaxy 24+. I am trying to get Firefox to use a local HTML file t… (read more)

There are three problems, all related, that are frustrating me with Firefox on Android. I have a Samsung Galaxy 24+. I am trying to get Firefox to use a local HTML file that are my bookmarks, but I am stymied at every turn:

1) when I click on the local, Galaxy, HTML file, I get the standard "Open with" pop up, but they only list: Chrome, HTML View, Android's Internet browser, and Samsung Print Services. Why doesn't Firefox show up there? This is important to me. Is Firefox failing to register its browser properly in Galaxy products?

2) The next thing I try to do is to sync bookmarks so that I can use my hundreds of bookmarks (rather than adding them into Firefox one at a time). So, I click on the famous three vertical dots and there is no "Sync" function in that menu, see attached. So I cannot import my bookmarks from my PC's bookmarks.

3) Thirdly, I try to type into the URL field what Chrome uses to access local files, which is for example: "content://media/external/file/1000005061" but Firefox android does not recognize that. When I change it to "file://media/external/file/1000005061" that does not work either.

Can you fix the three issues above? Thanks. Rick. see attached.

Asked by Rick17 2 weeks ago

Last reply by Paul 2 weeks ago

Unable to sync firefox Android with Desktop due to missing Sync Menu Item

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowe… (read more)

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found.

I am using the current version of fire fox and am using the same smail on both devices.

I tried using using the QR scanner from the dialogue box in the firefox keyboard, however that only brings up a "Did you use the system camera? You must pair from within the Firefox app." display.

The option is still missing from the menu.

Asked by Ava E 2 weeks ago

Last reply by Paul 2 weeks ago

can't use YouTube....... everything is too slow...???.?..

I said it all in the in the opening statement... What else am I meant to say?????????? It worked fine 2 weeks ago..? But now forget it!!!!!!! What has changed....you must… (read more)

I said it all in the in the opening statement... What else am I meant to say?????????? It worked fine 2 weeks ago..? But now forget it!!!!!!! What has changed....you must know ... So don't ask me just fix it!!!!!!

Asked by Leon.Jaeggi 2 weeks ago

Last reply by Paul 2 weeks ago

Saved to home screen icons disappeared

I thought half my apps were gone randomly, then I realized they are all the ones that were web pages Saved to Home Screen, by Firefox! I'm very upset because there's no w… (read more)

I thought half my apps were gone randomly, then I realized they are all the ones that were web pages Saved to Home Screen, by Firefox! I'm very upset because there's no way I can remember all of them, how can I restore?? Android, no desktop fixes please!

Asked by Chris Mark 2 weeks ago

Last reply by Paul 2 weeks ago

can't sync and Firefox crashes regularly after last update

Firefox Update 124.2.0 (Build #2016012559), 7a0e399c7b+ GV: 124.0.2-20240401114208 AS: 124.0 Fire HD 10 (11 generation) Build 0029294005124 FireOS 7.3.2.9 Logged into M… (read more)

Firefox Update 124.2.0 (Build #2016012559), 7a0e399c7b+ GV: 124.0.2-20240401114208 AS: 124.0

Fire HD 10 (11 generation) Build 0029294005124 FireOS 7.3.2.9

Logged into Mozilla, Sync now does nothing, "Last synced: never" Also crashes frequently all since last update.

Asked by becyclist-temp 2 weeks ago

Last reply by Paul 2 weeks ago

an unknown source is stealing info from apps that they download that i cannot get rid of.

There is a serious problem. Some entity is downloading apps on my phone that are tracking me and stealing information off of my phone and they have made it so that I cann… (read more)

There is a serious problem. Some entity is downloading apps on my phone that are tracking me and stealing information off of my phone and they have made it so that I cannot delete the apps and they came put in a plain van and ran cables from our internet box outside to the other box and ever since then they have had access to our wireless internet, our Apple t.v, our computers and our phones and I have tried to factory reset my phone but they just download the same apps over again and it messes my phone up again. That is the problem.

Asked by Ag.millsy351088 2 days ago

Last reply by Paul 2 days ago

Disabled most visited websites automatically added in homepage ?

How to disbale most visited websites get automatically added in homepage of Firefox android browser ? I kept shortcuts option enabled to add shortcut manually as pe… (read more)

How to disbale most visited websites get automatically added in homepage of Firefox android browser ?

I kept shortcuts option enabled to add shortcut manually as per user choice. I don't want browser to add most recently visited websites to get add as shortcuts in tile form in homepage of firebox browser.

Is there any config to disabled for this issue ? Please help

Asked by dilal35221 1 week ago

Last reply by Paul 2 days ago

open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (read more)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Asked by mkbk8 3 days ago

Last reply by Paul 2 days ago