Showing questions tagged: اعرض كل الأسئلة
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I have changed my password three times but am still denied access

After having the same password for several years, I am told my password is now wrong. I have tried to change the password, but am still denied access to my email. Is th… (read more)

After having the same password for several years, I am told my password is now wrong. I have tried to change the password, but am still denied access to my email. Is the problem with my user name that I have had for many years? What do I do to access my email account?

Asked by gl1500telusnet 7 years ago

Answered by gl1500telusnet 7 years ago

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Dictionary keeps changing back to default (USA) after I change it to British

Hi there, I have installed a British dictionary, as I don't use American spelling (I'm Australian). I've changed the language to British in settings and deleted USA from … (read more)

Hi there,

I have installed a British dictionary, as I don't use American spelling (I'm Australian).

I've changed the language to British in settings and deleted USA from the options. Every time I close the browser it changes back to the US dictionary and the spellcheck starts correcting me based on USA spelling. I right click a text box, click languages and it's set itself to English (USA).

Is there some way to delete the USA dictionary entirely? Why does it keep changing back to the default?? It's so frustrating!

I am using a Mac, latest OS, with the default Firefox theme.

Thanks in advance, Hayden

Asked by squidgewinkle 6 years ago

Last reply by jiawen 5 years ago

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The sent file does not retain the sent email

When finished writing an email and sending it to the addressee the file normally loads into the sent folder of the email folder. It does not load in and the folder re… (read more)

When finished writing an email and sending it to the addressee the file normally loads into the sent folder of the email folder. It does not load in and the folder remains blank. Another email folder with a different email name works fine. Any suggestions how to fix the email address that does not work retaining the sent file?

Asked by LarryHarnish 6 years ago

Last reply by user709721 6 years ago

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FF and TB can't access the web some of the time

This one is really weird - the problems have developed over the last week or two. TB is sometimes unable to read emails, while at other times it succeeds. When it is unab… (read more)

This one is really weird - the problems have developed over the last week or two. TB is sometimes unable to read emails, while at other times it succeeds. When it is unable to read emails, it can send them OK. Sometimes I can get it to work by re-starting TB, sometimes that doesn't work and I have to re-start Windows. Some days this problem exists, other days it all works fine. My ISP has checked my settings, and they're fine.

FF is generally working OK, but I'm having trouble with one particular website, and then only with the secure pages (https:) within it. I can access the first few pages OK, but after a while the site stops responding (at least that's what FF says). When FF is stuck like that, I can open another tab and access pages on other sites with no problem .

I would appreciate any suggestions.

Asked by bxcfilm 6 years ago

Last reply by FredMcD 6 years ago

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Cannot get Firfox or Thunderbird to connect to internet, although Internet Explorer does!

Yesterday I was in the middle of installing WinRAR on my computer when I started to get warnings about possible viral activity. I cancelled the installation before it fin… (read more)

Yesterday I was in the middle of installing WinRAR on my computer when I started to get warnings about possible viral activity. I cancelled the installation before it finished and then uninstalled the remains through Programs and Features. Since then none of my Mozilla programs will connect to the internet (Firefox and Thunderbird) but all of my others will. I since ran a thorough scan with AVG and deleted 5 Trojans in the process, but still the Mozilla problem. I uninstalled and reinstalled Firefox but it still fails to connect with the internet. I'm scared to try anything to fix Thunderbird as it handles multiple email accounts and I cannot lose my archived emails. Can anyone suggest a fix or scan that I could try?

Asked by watchitm80 5 years ago

Last reply by watchitm80 5 years ago

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firefox not working after today's update 2-24-16

I downloaded today's update at the bequest of Mozilla. When I opened the program, I could not get past the master screen (I'm not sure what it's actually called.) Could … (read more)

I downloaded today's update at the bequest of Mozilla. When I opened the program, I could not get past the master screen (I'm not sure what it's actually called.) Could not get to messages received or messages sent or contacts or any other category. Then I closed the program and could not even get back into the program. This same thing happened about a week ago when I was using Windows 10. I since went back to Windows 8.1 and Firefox was working perfectly -- until today's download update. Any help will be greatly appreciated.

Thanks. Roger

Asked by RogerCD 5 years ago

Last reply by FredMcD 5 years ago

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email link will not open in firefox

I use Thunderbird. I checked and Thunderbird is designated in my mailto action. Today I clicked on the same email, clicked on the same link, and it opened in FireFox. … (read more)

I use Thunderbird. I checked and Thunderbird is designated in my mailto action.

Today I clicked on the same email, clicked on the same link, and it opened in FireFox.

When I first got the email and it would not open in FireFox I right clicked on the link, clicked on "Copy Link Location" and pasted it to open the link.

Can you tell me what is going on?

This is not the first time this has occurred.

Asked by Bill 3 years ago

Last reply by FredMcD 3 years ago

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All email links have stopped working from both Windows Mail and Thunderbird. It is probably caused by a recent update to Firefox. How can I sort this?

It was OK until a few days ago but now no links work in either Thunderbird or Windows Mail. I have changed nothing so I can only assume that this is another case of an up… (read more)

It was OK until a few days ago but now no links work in either Thunderbird or Windows Mail. I have changed nothing so I can only assume that this is another case of an update changing things without my knowledge. Links within web pages still work. Firefox is the default browser and we have been using Windows Mail and Thunderbird (gmail and googlemail) for at least a couple of years on this computer.

Asked by keithatkismetgites.com 7 years ago

Last reply by FredMcD 7 years ago

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Firefox and Thunderbird not responding when attempting to manage files

when I try to download a file, from a web link, with firefox, I see a flashing of the icons on the desktop wallpaper and then firefox hangs until I click on the applicati… (read more)

when I try to download a file, from a web link, with firefox, I see a flashing of the icons on the desktop wallpaper and then firefox hangs until I click on the application windows and appears the "not responding" message on the upper blue bar . The only thing left is to close the application by clicking on the x or by ctrl-alt-del and terminating. Same thing happens if clicking on "menù file --> open file" or it trying to Open file from the "Import and backup" button of the bookmarks library window. In addition, Firefox hangs also when clicking on the Menù "Options" tab.

A very similar thing happens with thunderbird when I try to attach files to new messages that I am composing: desktop flashing and software hangs and I have to terminate it. If i open preferences to browse the

I have tried many solutions for Firefox and for Thunderbird, including safe mode, OS safe mode, Refreshing, uninstalling both of them and reinstalling after deleting every profile folder to be sure to reinstall from schratch. I tried portable versions, uninstalled antivirus (at the moment I am running no antivirus at all ! ), updated video card NVidia quadro NVS440 drivers.

I posted a similar question about thunderbird on this forum here but I am getting convinced that the problem is about how mozilla products interact with explorer file dialog window since I essentially get the same problem when trying to work with files.

I saw a similar question here exept for the fact that I have thunderbird out of order too.

So far I couldn't figure out how to solve all this. Hope someone can help me because I have been using firefox and mozilla for more than 10 years now and would like to continue.

Thanks in advance. Bye

Asked by indebu 5 years ago

Last reply by indebu 5 years ago

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Firefox crashes

Firefox and Thunderbird crashing, even in safe mode. I have refreshed and reinstalled. Removed all extensions. Same result. Crash ID: bp-d4b8f2e3-6bda-49a1-a3da-399be216… (read more)

Firefox and Thunderbird crashing, even in safe mode. I have refreshed and reinstalled. Removed all extensions. Same result. Crash ID: bp-d4b8f2e3-6bda-49a1-a3da-399be2161211

Asked by lsutiger 4 years ago

Last reply by lsutiger 4 years ago

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Some emails can't get in or out; our ISP (windstream.net) says the problem is with mozilla. What can I do to fix it?

Using Outlook Express, we find that some emails can't get in and others don't go out, even though there is no error message that alerts us to their non-delivery. Our ISP… (read more)

Using Outlook Express, we find that some emails can't get in and others don't go out, even though there is no error message that alerts us to their non-delivery. Our ISP is windstream.net and their tech support says that the problem like with mozilla. How do I fix this? We have no way to know which emails don't go through and no way of finding out which emails don't get to us unless the people involved contact us and at least three have done so. Please help! Thanks.

Asked by jperley 6 years ago

Last reply by John99 6 years ago

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How can I recover 5 days of Downloaded emails lost after system freeze required a reboot.

64 bit Windows 10 Home addition, Thunderbird - Ver. 52.5.2 (x86 en-US) updated 01/05/18, Firefox v- Ver. 57.0 (x64 en-US) -system shows Firefox last updated 11/15/17. … (read more)

64 bit Windows 10 Home addition, Thunderbird - Ver. 52.5.2 (x86 en-US) updated 01/05/18, Firefox v- Ver. 57.0 (x64 en-US) -system shows Firefox last updated 11/15/17. My PC has been wanting me to update Firefox, but I was telling it to remind me later for the last 2 or 3 weeks. I shut my PC down. 5 days later I turn my PC on, waited for it to boot, then started Thunderbird which automatically downloaded my last 5 days worth of emails from the server. My PC then froze. Eventually I powered down my PC and turned it back on. After it rebooted it asked me to sign in to Firefox to sync my devices. (I am assuming that it Firefox updated without my approval but it still shows the last update as 11/15/17.) After it completed the sync I opened Thunderbird again and found the last 5 days of emails were not in my inbox and Thunderbird will not download them again. It is downloading new emails when i receive them but not the ones it downloaded just before the freeze. Thunderbird is set to leave messages on server for at most 15 days and until I delete them. My question is how do I get Thunderbird to download the last 5 days worth of emails again without affecting all my other emails and without duplicating emails that were previously downloaded?

Asked by ThomasGuide 3 years ago

Last reply by James 3 years ago

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Update creates several installations in Windows control panel - Thunderbird and Firefox

When Thunderbird and Firefox automatically install updates, there are always previous versions remaining under 'Programs and Features' in the Windows control panel. Since… (read more)

When Thunderbird and Firefox automatically install updates, there are always previous versions remaining under 'Programs and Features' in the Windows control panel. Since my HD only has little free space left, I'd like to ask whether it's save to uninstall these remainders?

Furthermore I realised that at least Thunderbird exists in two independent installations on my PC When I set up the PC, I installed all my programs in a path called C:\_P_Programme. Here the most current installation (V: 45.1.0) exists in C:\_P_Programme\E-Mail\Thunderbird. In the Windows standard path (C:\Program Files (x86)\Mozilla Thunderbird), there is another installation (V: 38.0.5), which can be started independently from the other one.

I installed Thunderbird and Firefox only once and afterwards only relied on the automatic update, so I don't have an explanation for this.

I use Windows 8.1 Pro.

Thank you for your reply.

Asked by PBecker_78 5 years ago

Last reply by cor-el 5 years ago

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new security protocols for yahoo and aol mail

I use Mozilla Thunderbird for my e-mail manager. I have AOL and Yahoo mail accounts that I manage via Thunderbird. The new security requirements from Yahoo and AOL requ… (read more)

I use Mozilla Thunderbird for my e-mail manager. I have AOL and Yahoo mail accounts that I manage via Thunderbird. The new security requirements from Yahoo and AOL require me to remove my e-mail accounts from Thunderbird and add them back into Thunderbird. After I add the accounts to Thunderbird, the system then has me login to the Yahoo mail account. I am getting an error message that says my browser (in my case, Firefox) is not allowing cookies. I have changed all of the Privacy and Security settings that should allow cookies (according to Mozilla Help) and am still unsuccessful. I am at a loss on what I am supposed to do to allow cookies.

Asked by Red Baron 11 months ago

Last reply by FredMcD 11 months ago

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In answer about getting bookmarks back to single space I can't find under preference>general the paragraph under HTML to uncheck

There is detailed answer in support about returning to single space bookmarks. However, When I go to Preferences >General in Firefox, there is no info about HTML, no … (read more)

There is detailed answer in support about returning to single space bookmarks. However, When I go to Preferences >General in Firefox, there is no info about HTML, no box with wording to unclick. Help? Where is it?

Asked by nohowendy 4 years ago

Last reply by jscher2000 4 years ago

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I have to logoff/logon in order to use toolbar menu

Hello Everyone: I have asked a similar question in the Thunderbird area. My bootup is normal and I can open Thunderbird and Firefox (Ubuntu 16.04) All the tool bar naviga… (read more)

Hello Everyone:

I have asked a similar question in the Thunderbird area.

My bootup is normal and I can open Thunderbird and Firefox (Ubuntu 16.04) All the tool bar navigation links on Firefox an frozen until I do the logoff/logon procedure. This is after a fresh, clean install. The same problem existed before the install.

Thunderbird will download all emails, but I cannot access any email until I logoff and logon the desktop. Thanks for any help.

Asked by Aviator1 4 years ago

Last reply by Wayne Mery 4 years ago