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  • Archived

Firefox 69.0.1 on my Mac crashed is there a way to recover my bookmarks, firefox is backed up on time machine.

I thought I got firefox open and there was a message, upper right corner, to "refresh" and what I got was a new firefox. is there a way to get my old version restarted? … (read more)

I thought I got firefox open and there was a message, upper right corner, to "refresh" and what I got was a new firefox. is there a way to get my old version restarted? find the bookmarks stored on my Mac (location), use time machine to re- install my last saved version of firefox?

Asked by ngustavson 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Restoring Bookmarks after refreshing Firefox

I had to refresh Firefox because it was getting slow but I am unable to restore my bookmarks. I tried this but it didn't work: 1.Open your profile folder: Click the men… (read more)

I had to refresh Firefox because it was getting slow but I am unable to restore my bookmarks. I tried this but it didn't work: 1.Open your profile folder: Click the menu button , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. o Under the Application Basics section, click on Open Folder. Your profile folder will open. Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox. 2. Click the Firefox menu , then click Exit. 3. Right-click on a file you want to copy and choose Copy. 4. Open the new Firefox profile folder. 5. Right-click inside the profile folder and choose Paste.

Asked by Caden 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Hanging prob: If I refresh, many things are saved, but I don't understand some of the thing that won't be saved, hesitant to refresh eg security certif. etc

Aside from needing more RAM, I see that a first step is to refresh Firefox. I see it saves quite a bit, but I don't know what I'll be losing.......it says I will lose The… (read more)

Aside from needing more RAM, I see that a first step is to refresh Firefox. I see it saves quite a bit, but I don't know what I'll be losing.......it says I will lose These items and settings will be removed:

   Extensions and themes
   Website permissions
   Modified preferences
   Added search engines
   DOM storage 
   Security certificate and device settings 
   Download actions 
   Toolbar customizations 
   User styles 

I don't know what DOM storage is, and if I don't have a security certificate, is that what allows me to go to sites ? I'm hesitant to refresh 'blindly' and then learn afterwards that some crucial changes were made on the refresh and now I can't visit sites I presently can

Asked by bazbear2 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

After Microsoft 1803 update, all Firefox data lost, looks like new install. Can adapt without History bookmarks Etc. but need log in's and passwords. Help .....

After Firefox latest update and MS 1803 update to windows 10 both on Sat. 09 06 18, my firefox data has disappeared completely. Looks like a completely new install. Is t… (read more)

After Firefox latest update and MS 1803 update to windows 10 both on Sat. 09 06 18, my firefox data has disappeared completely. Looks like a completely new install. Is there a way to recover some of it . Log-ins/passwords are the most important and bookmarks would be good, anything else I can adapt.. Would a system restore do any good or is there a simple way to revert to a prevoius version of FF. I stress (simple) as I am a basic user. Any advice would be appreciated. Thanks .....................

Asked by micek 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Does Refresh Firefox cause sync to refresh everywhere else?

I want to refresh my Firefox on my laptop. Since I have sync on for all my devices, if I refresh my firefox on my laptop, will it propagate to my desktop? I want to refre… (read more)

I want to refresh my Firefox on my laptop. Since I have sync on for all my devices, if I refresh my firefox on my laptop, will it propagate to my desktop? I want to refresh my laptop firefox (aka remove all add-ons) without it being removed on my desktop.

Asked by brianhuang8222 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

WHY DID You Say to REFRESH FIREFOX??!! U SCREWED IT UP AND ADDED THINGS I DIDN'T WANT!!!!!!!!!!!

A message showed up when I opened FireFox saying "your Mozzila is running slooow refresh your Mozzilla today. So I did the refresh. I now have lost bookmarks and settings… (read more)

A message showed up when I opened FireFox saying "your Mozzila is running slooow refresh your Mozzilla today. So I did the refresh. I now have lost bookmarks and settings. Also the sync I did with the program weeks ago no longer works AND WORST OF ALL You Added Add-Ons I DIDN'T Need or Want without even asking. So Now I have to spend a bunch of time getting it set up the way I liked It. Or maybe Not. Is definitely time to find a new BROWSER!

                                                                                         Robert Marrow

Asked by SnappyLip48 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

How to retrieve bookmarks back after refreshing Firefox

Flash player problems on a game I play through Zynga. Even though I have flash player set up and updated, the game continues to say I need flash player. I have tried ev… (read more)

Flash player problems on a game I play through Zynga. Even though I have flash player set up and updated, the game continues to say I need flash player. I have tried everything and then made the mistake of refreshing Firefox without saving. No warning was given that I would be losing all bookmarks. I even looked in the desktop file titled Old Firefox and nothing for today's refresh was showing. Please advise if there is a way to restore my bookmarks. We are talking about a lot of bookmarks lost!

Asked by audra_richert 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Tried to fix slowness by refreshing firefox as directed and now I have no more previously held bookmark and sqfiles won't open either

Hello all. Firefox was running slow so I did the refresh and restore as directed. Now I notice that I have no more bookmarks like I did before. When I follow the instr… (read more)

Hello all. Firefox was running slow so I did the refresh and restore as directed. Now I notice that I have no more bookmarks like I did before. When I follow the instructions from the Troubleshooting Information and find my profile it will not open. When I find the places.sqfile, also will not open. When I find the bookmarks......jsonlz file, I cannot open it. Do I need some kind of extension? Are the bookmarks obviously lost for good? Am I looking in the wrong place? There seems like there should be an easy solution to this however when I root around for answers I just get more lost. I appreciate any help. Thanks! Best, dcb

Asked by Dcbeauvais 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I did something to speed up my firefox and now my shortcut/favorites bar is gone. How do I get it back?

something on the bottom said your firefox appears to be running slowly. click here to speed it up. I did and now the bar with my faves i gone. How do I get it back? … (read more)

something on the bottom said your firefox appears to be running slowly. click here to speed it up. I did and now the bar with my faves i gone. How do I get it back?

Asked by fredums 3 years ago

Last reply by Scribe 3 years ago

  • Archived

I refreshed my FireFox and lost all my Bookmarks, tried the suggestions for recovering lost bookmarks, but not able to recover for some reason.

My computer was running slow so I tried refreshing FireFox, I lost all my Bookmarks. I tried recovering the Bookmarks by following the instructions in the "Help" section… (read more)

My computer was running slow so I tried refreshing FireFox, I lost all my Bookmarks. I tried recovering the Bookmarks by following the instructions in the "Help" section, but I'm not able to find the lost bookmarks.

Asked by 1442 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Refreshed Firefox to fix a slowness issue, and all my tabs have disappeared. I copied the sessionstore-backups folder to my new profile but this did not help.

Hi! I refreshed Firefox to fix a slowness issue, and all my tabs have disappeared. I first tried copying "previous" "recovery.bak" and "recovery" directly under the new … (read more)

Hi! I refreshed Firefox to fix a slowness issue, and all my tabs have disappeared.

I first tried copying "previous" "recovery.bak" and "recovery" directly under the new profile, then later copied the three available upgrade.js files, as well. When that didn't work, I also copied the entire sessionstore-backups folder to overwrite the one in my new profile, but that also didn't work.

I don't really know much about browsers, I'm afraid, so I may have misunderstood some of the intructions I've read elsewhere. Anyone have any idea what I could have done wrong? I closed firefox before copying and then reopened it every time, btw. Thanks in advance!

Asked by raantje 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Unwanted Firefox 46.0.1 refresh deleted: settings, bookmarks, and history without a, "Old Firefox Data" folder.

The unwanted and unwarned Firefox 46.0.1 refresh deleted: Settings, bookmarks, and history but there is no, "Old Firefox Data" folder anywhere. I've checked my laptop twi… (read more)

The unwanted and unwarned Firefox 46.0.1 refresh deleted: Settings, bookmarks, and history but there is no, "Old Firefox Data" folder anywhere. I've checked my laptop twice including Protected Operating System files and hidden files. Is there anyway to get my old data back? Where is the old data file?

Asked by jammoi23 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox deleted theprogram/icon that advised which type of internet programs are observing my computer, and I want it back. How can I get it back??

When Firefox deleted the bookmarks icons on the top line, I got the instructions to reset it, which I did. It reset but deleted the icon that advised me what programs we… (read more)

When Firefox deleted the bookmarks icons on the top line, I got the instructions to reset it, which I did. It reset but deleted the icon that advised me what programs were trying/accessing where I was going - the last icon on the right. I can't find and want it reinstalled, please. Thank you.

Asked by Bunnieart 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How can I reset the browser?

I have clicked on the three bars top right of the browser and selected customize then clicked on show/hide toolbars then exited- it takes me straight back to the browser … (read more)

I have clicked on the three bars top right of the browser and selected customize then clicked on show/hide toolbars then exited- it takes me straight back to the browser which has no help button where there used to be which is what is needed to reset the browser. I have just updated the adobe flash and need to reset the browser .

Asked by cyberjeannie 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Refreshed Firefox. Everything is wrong.Can't access email nor can I sign into Firefox

Thought I was updating Firefox when I clicked refresh. Now have a page that does not look like what I had. I cannot access my email-says it can't connect. I looked in th… (read more)

Thought I was updating Firefox when I clicked refresh. Now have a page that does not look like what I had. I cannot access my email-says it can't connect. I looked in the forums and found one article about finding the "Old Firefox data" folder but not sure where that is. Tried signing in but would not recognize my password-clicked to have an email sent but no email came. I think I am in mozilla support now as I recreated a new password. Totally lost as how fix this problem as I obliviously have limited computer experience. I have Firefox 44.0 and Windows 10.

Asked by cpgayle 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

I had to Refresh Firefox, I've lost my Speed Dials, why?

I had to Refresh Firefox so I could watch Netflix. Then I lost my Speed Dials. I don't understand all your suggestions ... I have a JD degree, not an IT degree. You know … (read more)

I had to Refresh Firefox so I could watch Netflix. Then I lost my Speed Dials. I don't understand all your suggestions ... I have a JD degree, not an IT degree. You know what? I'll just ask my 24-year-old son. He's restored it before for me. Sorry to bother you. Please stop screwing with me though or I will give up on your product.

Asked by jacquelinesc 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I used the firefox refresher and I lost EVERYTHING. PLEASE HELP

Yesterday, My browser was running slow, so I used the Firefox Refresh. I lost everything I had - my bookmarks, everything on facebook, all of my settings on my toolbars … (read more)

Yesterday, My browser was running slow, so I used the Firefox Refresh. I lost everything I had - my bookmarks, everything on facebook, all of my settings on my toolbars - all of it. I know there has to be a way to retrieve it, but I don't know how. Can you help me please.

Asked by Poochhurley 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why would refreshing Firefox cause it to no longer work? That's what happened to me after it was recommended I do so.

I got a message telling me that Firefox seemed slow and it was suggested that I do a refresh. After I did the refresh I cannot seem to do anything in Firefox at all, as … (read more)

I got a message telling me that Firefox seemed slow and it was suggested that I do a refresh. After I did the refresh I cannot seem to do anything in Firefox at all, as now it is excruciatingly slow, to the point of not being useful at all. It really wasn't that slow before, so I'm very upset about this.

Asked by Tigertail 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

how can I completely undo the latest Reset or Refresh, intended to "make things faster?"

The "reset" or "Refresh" cleared all of my add-ons, including valuable tools such as LastPass, print edit, etc. All of them. How can i just undo the whole process and get… (read more)

The "reset" or "Refresh" cleared all of my add-ons, including valuable tools such as LastPass, print edit, etc. All of them. How can i just undo the whole process and get that stuff back. Heck, I don't even remember all of the tools I had added.

Asked by hofer5 4 years ago

Last reply by FredMcD 4 years ago