منتدى دعم ”Firefox“

I'm a musician and I need access to You Tube videos. I didn't have any luck on their forum, and the Firefox Forum rocks, so:

The You Tube videos only play after a complete computer restart. This is on Windows 7 on a Lenovo laptop.

All I get is the spinning circle. This occurs even if I just put the computer to sleep.

I'm using the HTML5 protocol.

Merely restarting Firefox does not help. Neither does using Internet Explorer.

I'd appreciate any suggestions.

Thanks!

Whenever I try to access google, facebook, or other https websites I receive this error message:

"Secure Connection Failed

An error occurred during a connection to www.google.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)"

The problem briefly went away yesterday but returned again this morning. I've reset my router, reset firefox, cleared caches/cookies, done multiple scans, checked the firewall settings but have come up with nothing.

I have had the DivX HiQ & DivX Plus Web Player extensions for years. I don't remember how they even got there, but some time ago I noticed that they are no longer compatible but there is not way to remove them. In trying to remove another extension/add on I noticed these are still determinedly there. I have tried all the steps in the support articles. They either point to folders I don't have or files that aren't there. I even tried uninstalling firefox completely but despite thinking I had deleted all the so-called personal information, those extensions (ALL OF THEM) are still there. The extensions must be located somewhere that doesn't get deleted easily. How do I delete extensions?

I am trying to use Hello, but it won't access camera or microphone. The Help page says this will be set in the Permissions tab: but when I call it up, it says "You have not granted this site any special permissions." How do I get it to accept the camera and microphone?

Hi I am in the same situation as many others I have seen posting here. Shockwave flash is continually crashing to the extent it takes several minutes to get to the add-ons manager and disable shockwave flash. I have reinstalled all adobe plugins, so they are up to date. I am having real problems accessing a lot of web pages/web page content because with shockwave flash enabled firefox is all but frozen and with shockwave flash disabled a lot of web content isn't available.

I have looked at other threads that I found and have attempted all of the suggested solutions and have selected the Troubleshooting Information option below this text box. I have a huge list of crash reports, unfortunately I am not sure how to load them

Any suggestions appreciated

Regards.

Firefox was running fine one day and the next I got this error message. I have uninstalled and reinstalled several times but still getting this error message. I have run virus scan but nothing was found. How can I fix this problem?

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark, the url shows up in the address window, but nothing happens. there are maybe 3 bookmarks that still work, and all the rest are duds. auto-complete still works, but firefox refuses to take to the address. i get a lot of "flash crashes" (thanks, adobe) so i recently updated flash, and that started the problem. this is why i distrust updates. (for the record, i keep current with firefox updates, even though it is still bloatware that uses 2 GB just to run 3 windows. anyway, any help you could offer would be most... helpful! (not sure why my exclamation points are printing as open-brackets, but hey, whatever, that's the internet) thanks, tim

This problem seems to be coming a regular occurrence now with plugins.

I have an outdated plugin that says "Update Now"

Adobe Reader Adobe PDF Plug-In For Firefox and Netscape outdated 15.9.20069.28170 Update Now

When i visit the Adobe website to update Adobe Reader it offers me 2015.009.20069 and then fails to install because i already have it leaving the plugin check still telling me that i need to update now

Windows 7

thanks ...

I have re-downloaded and installed latest FireFox and I get an icon on desktop but I have been unable to pin it to the taskbar. Selected that option in the install, tried dragging it to the taskbar, tried to copy it to the taskbar, but still have no success.

Dear Mozilla,

Your decision to drop support for self-signed certificates is causing problems all around in LANs, VPNs, and domain networks both home and corporate which employ SSL but use self-signed certs. Despite it being understanding that it is generally ill-advised to access sites with such problems, further deciding that this minority of exceptions should be abandoned altogether in a world web full of so many shades of grey and complex setups is not a responsible decision.

Please implement methods for us to be able to coexist with these updates, as suddenly dropping support for the plenthora of routers, domains, websites and other sources using such a setup, many of which cannot be quickly updated or even at all, is a big problem.

The internet engineering taskforce has not issued any such directives, nor have broader plans to drop support for self-signed certificates been announced. In the lack of a transitioning climate away from this setup or any plans to do so, Mozilla has unilaterally decided to remove support.

Please remember that you have a large userbase and thus a responsibility to keep available means of access that are in common use by the world. Self-signed certificates still very much play a role in the ecosystem, and they will continue to exist for as long as there is a need for encryption on intranets.

Thank you!

Hi all,

I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long time, but a few days ago I started it up and found that trying to reach the following sites all result in an immediate crash: 1) GMail.com (looks like it crashes once it redirects to gmail.com/intl/en/mail/help/about.html) 2) https://www.facebook.com 3) wikipedia.org 4) https://www.mozilla.org/en-US/plugincheck/

I'm finding that each of these addresses will cause Google Chrome to revert to its "Aw Snap!" error message — but Safari will display all of them without any problem.

Here are some things I've tried to solve this: 1) zapped PRAM, reset SMC, ran Apple Hardware Test, repaired disk permissions; 2) COMPLETELY uninstalled Firefox and all associated files/preferences, then started over with a completely new profile; 3) completely uninstalled both Flash and Java, then reinstalled them (I do need Java, unfortunately); 4) ran Firefox in Safe Mode, which doesn't solve the problem; 5) did a whole bunch of things to ensure that all the fonts on my system are valid, and are where they need to be

The only thing that's worked so far is to restart my Mac in Safe Boot Mode, and that plus the fact that these sites crash Firefox and Chrome but not Safari are my only clues... I just don't know what to make of them.

Anyone have any ideas? Something all those sites have in common maybe?

Somehow, my browser font settings changed then I started playing around trying to fix it and it didn't work. So this is what i need:

Defaults for: The font The font size

Under advanced: Proportional and size Serif Sans Serif Monospace and size

I have looked around this site for answers and have not found a clear concise answer to this. I am hoping someone has the easy, simple answer to what I have asked. Thank you in advance.

How do I find out my proxy port and my password? I am trying to install xerox econcierge for supplies ordering and rewards points and it asks for this information. I don't know where to get it or to look for it. Thank you for your assistance. Sheila

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave)

also Pandora does the same thing. i listen to a song, it starts to skip, shockwave crash box pops up. i stop the plugin then the tab closes.

i allow Adobe flash to run on the page.

i have no add ons or downloads. i reset firefox yesterday. i'm confused as to whats wrong.

I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message.

Hi! I've been having an unusual problem relating to, what I was told is the "built-in popup blocker" in Firefox, & that there's an about:config setting(s) that I need to change. Here are the problems I've been having: 1. When I try to place an order online I can't use Firefox, (& I'm forced to use the nasty old IE), because when I click on certain items I don't get the small drop-down menu that allows me to choose the flavor/size/quantity. (e.g. My dog's chew bones come in 4 flavors, but when I click on the bones I want I don't get the little drop-down menu that shows the flavors; I'm unable to continue placing the order because the site needs to know what flavor I want to order) 2. There are 5 sites showing streaming media of "nest-cams" of Bald Eagles; Peregrine Falcons & various other wildlife that I view daily. One site is http://www.wildearth.tv/cam/pittsburgh-bald-eagles; however, I can't view the site on my PC because this site, (& the other 4 as well), rely on "pop-up ads" for revenue, & if you have a free account rather than a paid subscription, the pop-up ads are just part of the viewing experience on the site. I was told by one of the Moderators that Firefox has a 'built-in' pop-up blocker, (not one that's added on as an extension/add-on/plugin), & that there's an about:config setting(s) that I need to change so I'm able to view my nest-cams on their sites. ***IMPORTANT INFORMATION*** If I go to any of the 5 'problem' sites using my iPad...sitting only inches away from my PC...using the same Internet connection...I can watch these sites perfectly!! Weird, huh?!?! So, I was told I need to go to about:config & make adjustment(s), but I don't want to screw anything up! I went there & looked through everything & there are several lines containing the word "pop-up", so I need the advice of someone who knows what to do. Tada...so her I am bothering you nice people! I'm running Windows 8.1 & using Firefox 34.0.5, (this is the device that won't let me view the nest cams); my iPad is new, v.8, (I think)..& I can & do watch any site I want, (including the 5 'problem' sites any time I want...the picture is too tiny for regular viewing & I can't take screenshots for the detailed records I keep, or I'd just use my iPad all the time). I have the box in Tools>Options UN-checked for 'Block Pop-up Windows', & I do NOT have any other pop-up blocker enabled in Firefox. I hope I gave enough info, but if you need to know anything else, just ask. Thank you for taking the time to read my post, & thanks in advance for any suggestions/instructions you may provide. I really need to be able to access these 5 sites using my PC because the nest-cams have been turned on for the 2015 Season & I'm desperate to get this matter resolved. It won't be long till there are eggs being laid & I have to be ready!  :) Thanks a bunch! Nuts4Mutts  :)

Just like it says in the tin, this problem started to happen recently (tow months ago). I tried a fresh install, but that didn't solve the problem !! p.s sorry for my poor English, it's not my native language !

I updated Flash in Firefox 42.0 to version 2.0.0.235. It crashed 90% of the time, even with hardware acceleration off. It does not crash with Flash Protected Mode turned off. I then updated Firefox to 43.0. Flash crashes every time, even with Flash Protected Mode off. No Flash problems on this Win-10 PC with Microsoft Edge or Chrome. Seems that FIrefox 43 and Flash are incompatible. Hopefully Mozilla and/or Adobe will fix in the next release.