Showing questions tagged: اعرض كل الأسئلة
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My homepage keeps changing back to MSN.com

I have tried multiple times to just change my homepage. I am coming from Chrome, but I used to use Firefox a lot. I am going into my preferences almost daily to change my… (read more)

I have tried multiple times to just change my homepage. I am coming from Chrome, but I used to use Firefox a lot. I am going into my preferences almost daily to change my homepage to just the standard firefox home, because I thought I was just crazy. It will not save my preference though, and I have no clue why. I do not have any extensions enabled or installed other than the ones that come with a fresh install of firefox. I even have those disabled right now. I have some themes downloaded, but I only am using the one provided my Mozilla. Nothing is allowing to save changes.

I will change it, and for like the next few times I open my browser, it will be saved, but after a day, its gone. I still have no clue as to why.

Can anyone help out?

Asked by Mariocraft95 2 years ago

Last reply by cor-el 2 years ago

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Unable to clear cache - gmail and youtube GB monsters

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousand… (read more)

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousands of GB cached - it just comes back. After tyring this 4-5 times, Youtube started having hundred of thousands of GB cached too!! So now, despite managing data an clearing these repeatedly, there's more than when I started. I think I'm stuck in a loop somewhere, please help! thanks in advance

I'm using Firefox 99.0.1 on a Macbook Air Mac OS x 10.15

Sally

Asked by smile12 2 years ago

Last reply by James 2 years ago

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Browser out of date

When I try to log into chase.com, I'm told my (FireFox) browser is out of date, but I am running the latest version. What can I do? … (read more)

When I try to log into chase.com, I'm told my (FireFox) browser is out of date, but I am running the latest version. What can I do?

Asked by bdoub01 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Feedback to Firefox team & WARNING to its users

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When chec… (read more)

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When checked, upon startup, it will restore one window, its tabs, & maybe its sessions (?), and it will send all the other Windows & their tabs to the bit bucket.

Users: KNOW & HEED this warning! Team: Please take what you've already done for that window and merely do it also for the rest of them? In the mean time, please change the wording to something like "Open one of the windows and its tabs". Ideally, identify which window has been chosen for this.

Thanks, and be well.

Asked by Bill Crews 2 years ago

Last reply by cor-el 2 years ago

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Ca nnot use interactive map of my municipality as I use to prior to Firefox update

I can no longer use Firefox since last update to access a interactive map on my village Website. This is the page that does not work as it use to. https://www.elkgrove.o… (read more)

I can no longer use Firefox since last update to access a interactive map on my village Website. This is the page that does not work as it use to. https://www.elkgrove.org/i-want-to/contact-the-village My village said to contact Firefox to get help.

If it helps this is the main website for Elk Grove Village https://www.elkgrove.org/ To get to the page with the map click on I Want To . . . . Click on Contact The Village The page will come up to find the map near the bottom of the page. This map use to always pop up with the village map right away and no need to enter the name of the town.

Asked by phil_brennan 2 years ago

Last reply by FredMcD 2 years ago

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Sound and videos are stuttering when clicking other stuff.

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or a… (read more)

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or another one causes a small interruption in the sound/video. Clicking a lot of times results in sound and video stuttering. I does not appear when i just click another link.

I already tried updating firefox, reinstall firefox, even downgrading firefox. This problem only appears in firefox and only on this device. I would be very thankfull for some advices, because this is really annoying.

Asked by doering71 2 years ago

Last reply by FredMcD 2 years ago

  • المُؤرشفة

Phone Number Reformatting in Autofill

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accep… (read more)

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accept phone numbers with the prefix as valid. When will this be fixed?

Asked by js-3410 2 years ago

Last reply by VICKIANDWESS 1 year ago

  • المُؤرشفة

Bookmarks aren't showing in toolbar

Today after booting up my computer, I found that none of my bookmarks were appearing in the toolbar. They're still appearing in the bookmarks menu under "Bookmarks Toolba… (read more)

Today after booting up my computer, I found that none of my bookmarks were appearing in the toolbar. They're still appearing in the bookmarks menu under "Bookmarks Toolbar," and "Bookmarks Toolbar Items" is still where it should be in the Customize screen. I also confirmed that the toolbar is still marked as "Always Show." In fact, other items (such as the main bookmark menu itself) still show up on the toolbar. It's only all my bookmarks that are missing.

I've also tried:

  • Exiting and restarting Firefox
  • Turning settings on and off (i.e., setting the toolbar to "Never Show" and then turning it back)
  • Rebooting my computer

Asked by prkessler 2 years ago

Last reply by cor-el 1 year ago

  • المُؤرشفة

Kroger.com says I have ad blockers or pop ups - don't think I do

I use this site every week to purchase groceries for multiple people. Suddenly this week, I am disallowed from entering the site because of ad blockers or pop ups. I ha… (read more)

I use this site every week to purchase groceries for multiple people. Suddenly this week, I am disallowed from entering the site because of ad blockers or pop ups.

I have gone into Mozilla settings and included the Kroger address and an exception. I have cleared the cache. I have rebooted several times. Using Windows 11 laptop. I do not have any other browsers installed. I used AVG Security and Norton VPN, but nothing has changed since I last used Kroger.com.

Any ideas would be greatly appreciated.

Asked by Melissa 2 years ago

Last reply by FredMcD 2 years ago

  • المُؤرشفة

2 step verification can not turn off

2 step verification can not turn off I have been working on this problem for days read help files you tube video asked our administrator 2 step is turned off for the who… (read more)

2 step verification can not turn off I have been working on this problem for days read help files you tube video asked our administrator 2 step is turned off for the whole company. It is affecting only one of my 4 computers. The setup will not show a button to turn it on or off and no pop up ever. Firefox and Chrome same problem.

Asked by mcollins2 1 year ago

Last reply by cor-el 1 year ago

  • المُؤرشفة

How to display different windows beside each other not on top of each other at bottom task bar but with Windows 10

I have the same problem as this person: https://support.mozilla.org/en-US/questions/1011006 but I have a windows 10 and the solution does not show up in the Taskbar sett… (read more)

I have the same problem as this person: https://support.mozilla.org/en-US/questions/1011006

but I have a windows 10 and the solution does not show up in the Taskbar settings. Is there an updated version for this? Here is the OPs original question.

"When I open a new Firefox window, it stacks it on top of all the others in the task bar at the bottom. I would like them to be BESIDE each other. It used to do that. Now I have to hover over the ONLY Firefox item on the bottom task bar and read the list to find the one I want to go to. This is a waste of time and tedious.

How can I change this?"

Asked by Mammmmamiaaaa 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • المُؤرشفة

email switching makes me nervous

Hi, I've been a Firefox user for many years and don't have the slidest idea of what password I used to setup the account. I read in the Firefox documentation that I coul… (read more)

Hi, I've been a Firefox user for many years and don't have the slidest idea of what password I used to setup the account. I read in the Firefox documentation that I could loose all my information if I change my email but that's exactly what I need to do. I currently use gmail and have switched to Outlook. Two questions, how do I change to Outlook without loosing bookmarks, etc. and can I import my gmail accounts into Outlook. Thank you in advance. PS, I created a Recovery Key

Asked by Carlos 2 years ago

Last reply by James 2 years ago

  • المُؤرشفة

Bookmark Toolbar

Windows auto-updated and my bookmark toolbar disappeared I still see all of my bookmarks in the "Bookmarks" list, but none of them appear across the top of my screen, wh… (read more)

Windows auto-updated and my bookmark toolbar disappeared

I still see all of my bookmarks in the "Bookmarks" list, but none of them appear across the top of my screen, where they usually are and I can't put them back.

Asked by TFMD2 2 years ago

Last reply by cor-el 1 year ago

  • المُؤرشفة

access denied

I type ralphs.com in the search and enter. Nothing happens until I refresh. It goes to the web site. When I try to sign in it says, "You don't have permission to access r… (read more)

I type ralphs.com in the search and enter. Nothing happens until I refresh. It goes to the web site. When I try to sign in it says, "You don't have permission to access ralphs.com/signin on this server". I don't have a problem with any other web site. I don't have a problem signing in using Firefox on my notebook or my laptop. I don't have a problem signing in with Edge on this desktop computer. Sometimes it also tells me access denied for ralphs.com. I assume it is a problem where Ralphs web site is blocking me on this computer but then again, it is only when using Firefox. I have contacted Krogers customer service and have received no help. I cleared everything. I tried the "ipconfig/flushdns"? Nothing works?

Asked by geobykt 2 years ago

Last reply by FredMcD 2 years ago

  • المُؤرشفة

New update

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help th… (read more)

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help the situation

Asked by colin58 2 years ago

Last reply by cor-el 2 years ago