منتدى دعم ”Firefox“

I've got a persistent issue where Firefox immediately crashes when I open it initially.

Starting it again after this crash works totally fine, though if I close out and re-open a few times it will crash consistently (after every 3-5th-ish open).

It has been happening for the last year or so, and despite clean installs of the browser as well as other diagnostics it won't go away. It's incredibly annoying :(

Hoping the Firefox community can give me a hand and help solve this.

Cheers, Ciaran

I have lost all of my old firefox data (bookmarks, shortcuts, etc.) I think I downloaded a newer version of firefox by mistake. I have followed all the Firefox Help information to try and retrieve the data, but nothing works. I have tried each profile listed on the profile management page: not a single profile has my missing data. I created a new profile, that didn't work. I restarted my computer, that didn't work. I am using a Dell desktop computer with Windows 10, or possibly 11. Can you help, please?

thank you, anne

My Firefox browser recently upgraded to 96.0.1 (64bit) and since then I have noticed that the background on when doing google searches and when watching Youtube is in dark theme. Altering to the light theme in Firefox settings has no effect and I have tried all the suggestions without success.

I did find that by removing the theme Unicorn Fantasy by M♥Donna and installing a light grey theme this forced google and youtube into there light theme. I have also tried installing other themes and these also seem to cause the dark mode.

I would assume it is a problem caused by the latest Firefox update as google and youtube had the normal white background before this. It's not a massive problem, just annoying and makes little difficult to use

Anyone know how to get round this ?

Dear Sir,

I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address within five minutes. The email does arrive, but never withing 5 minutes. I have tried it many times on different devices. It may be my email issue. However, I cannot change the email account unless I cannot log it. Since I cannot receive the verification code within 5 minutes, I am unable to change any of my personal details.

Please advise.

Yours sincerely, Tan Ngiap Heng

P.S. It was very difficult gettting to this support page. I was asked to log in and verify before continuing for some of the support pages. But like I mentioned, I am unable to receive the verification code within 5 minutes. So I am thankful for this page.

When I try to sign in on Morrisons On Line Shopping I am invited to add my user name and password, once done there is a pause then this appears:

This page isn't directing properly. Firefox has detected that the server is redirecting the request in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies. Try again.

No matter how often I try again, the same thing occurs. It also occurs in troubleshooting mode, and also if I remove all of my security add ons.

This has only occurred since Xmas, and does not occur on any other browser.

I would like a fix, please.

Firefox version 96 - I can no long go to Google Drive and have it zip files for me to download. I am getting an error saying I don't have 3rd parties cookies enabled. I have not changed a thing. The only thing that changed is this Firefox update.

I rolled back to version 95 and it was fine. I told Firefox to let me know when I need to update and I decide and then it proceeds to update itself (again).

Any reason why I am getting the cookie error? I checked all my allowances in Firefox settings and in my antivirus, even though I have not changed anything there. And why would it update again after I told it not to?

i just noticed the other day that everything is now in dark mode youtube/google etc.. i want to keep my theme with a dark upper portion but want the screen to be white again.the only temporary fix is to chage the them to all white. this is anoying me is there a way to get this forced dark screen back to what it was or to revert to a previous version of firefox? any help would be great! i did several searches to no avail. thank you!

I have Firefox on my laptop (Win10 Pro) and on my Android phone; just bought a new office computer that is running Win11. My laptop has a long list of bookmarks and a dozen or more open tabs. I would like to get this same setup on the new computer. I thought I followed directions but since it does not work I guess I have missed something important.

Go to the menu in upper right, then the > next to my account, which brings up Manage Account, Syncing, several other items, then a list of tabs on my phone, another list of tabs on my laptop, and a third list of tabs on an old computer that no longer exists. It has been syncing for 2-3 hours without evident progress. I would like to delete the dead computer to avoid confusion but see no way to do it. Mainly I want to sync with the laptop or, failing that, import the bookmarks from it.

I also copied the FF profile from the old computer into the new one. The files and directory structures are identical but FF cannot read the profile. I do not know what to do about any of this.

This website: https://deals.hy-vee.com/deals/weekly-ads?ad=11542&collection=9490 doesn't load when using Firefox 96.0.1

If I go to this site using Chrome there is no problem. It displays the data appropriately

I am on MacOS X with the latest firefox. I refreshed it and disabled AV and all plugins, it still crashed.

There are also no logs of the crashes I can find.

What should I do to enable them, or diagnose further?

Before updating to Firefox 96, I could close tabs no matter how squished they were. Now I cannot. Someone with a similar problem at https://support.mozilla.org/en-US/questions/1194322 was able to find help, but I'm not meeting with any success implementing their chosen fix. Is there a way to keep the close tab button active with this many tabs anymore, or is that out?

So I make games and one thing that bugs me a lot is when i make a game controlled by WASD, when i try to move, it opens up the Find menu. Is there a simple fix that I can do to stop this?

Hello, each time i open firefox for all www before i had all logins and passwords saved , when i close and open firefox again i must log in to all www,

Please help me to investigate the problem,...

Mathew

address bar turned pink and has a robot on the left hand side of the address bar??

ive refreshed and reinstalled, neither has worked.

What is it ?

Where can I get Firefox 52.9.0? There was a list of old versions here but now I can't find it. I found https://download2.portableapps.com/portableapps/FirefoxPortableLegacy52/FirefoxPortableLegacy52_52.9.0_English.paf.exe I really did not want the portable version but avast considers it a threat so it may not be genuine.

I cannot login to the Synchrony web site to access my account using Firefox.

Also

When using my credit union website unable to access parts of the website to redeem cc points.

In both instances was told to use Google Chrome.

Is there something wrong with Firefox or is the issue with the website and the way they code the application?

Thanks.

Hello, I hope this message finds you and the entire team as well as your loved ones safe and well. Yesterday after I restarted my computer, either firefox keeps crashing or a signle tab will crash . Please find screengrab attached.

Thank you for your help and time.

Kind regards, Alexander Norton

Despite all the topics on this matter, my Firefox still does not play netflix and hulu. Do I have to go to a chromium browser? I prefer Firefox, but not enough to stay if I cannot stream on it.

Thanks!

I'm having problems with playing some videos on youtube, facebook etc. For example in youtube the video never stop to load and after some minutes the following message appears :"if playback doesn't begin shortly try restarting your device". In other browser such as edge and Chrome the video works without problem. I have the last version, 96.0.1, 64 bit edition. I'm using a Dell Laptop, with Windows 11 Pro version 21H2 OS Build 22000.434.

I already done the following steps but the problem still exist:

-Update Firefox -Turn Off Hardware Acceleration -Disable Firefox Extensions -Delete Browser Cache and Cookies -Allow Autoplay on Firefox -Allow Cookies, History, and Pop-ups -Refresh Firefox -upgrade graphics driver -unistall and reinstall firefox -create a new firefox profile

How can I solve the problem?

Best Regards