Showing questions tagged: اعرض كل الأسئلة
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keyboard shortcuts

Please provide easy to understand explanation layman style and respective steps in easy to follow instructions in layman style how to disable all and any keyboard shortcu… (read more)

Please provide easy to understand explanation layman style and respective steps in easy to follow instructions in layman style how to disable all and any keyboard shortcuts in Mozilla firefox, except refresh without using cache.

i want to use only refresh without using cache to be set up with F5 key and all and any other keyboard shortcuts to be fully disabled.

Asked by Diabolik 1 year ago

Last reply by Dropa 1 year ago

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What is the CTMsgHostFirefox (32 bit) process? [High CPU usage]

Hi, The highlighted process sometimes goes up to as high as 55% ish CPU for hours on end, making my computer lag for no reason. If I individually close the process, noth… (read more)

Hi,

The highlighted process sometimes goes up to as high as 55% ish CPU for hours on end, making my computer lag for no reason. If I individually close the process, nothing happens, and the issue fixes itself (firefox runs fine with it closed).

It is concerning since I could not find anything on google about this process, is this some kind of malware? I did run a MalwareBytes scan on my entire computer, and nothing turned up.

Please let me know what that process is.

Asked by pocketfootprints 1 year ago

Answered by TyDraniu 1 year ago

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Firefox Color Management/Profile Not Being Used

In FF 107.0 (64-bit) on Windows 11, I'm finding that FF is suddenly not honoring my color profile, so everything looks over-saturated. I've tried using gfx.color_manageme… (read more)

In FF 107.0 (64-bit) on Windows 11, I'm finding that FF is suddenly not honoring my color profile, so everything looks over-saturated. I've tried using gfx.color_management.mode 1 (my typical setting) and 2 (the default), and neither seems to fix the issue. The same issue exists in a fresh profile. I'd roll back to test an earlier version of FF, but it seems that's no longer easily possible. Edge is displaying colors properly.

Any ideas or known bugs?

Asked by nrbelex 1 year ago

Answered by nrbelex 1 year ago

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Import personal certificate

With the latest upgrade to Firefox 107.0 there is no option any more to import or manage certificates. Going to Settings/Privacy & Security/Certificates and selecting… (read more)

With the latest upgrade to Firefox 107.0 there is no option any more to import or manage certificates. Going to Settings/Privacy & Security/Certificates and selecting View Certificates results in a window showing installed certificates with only OK button at the bottom of the window. No option to import, delete, save or anything else. OS: OpenSuse Linux 64bit

Asked by krpan2002 1 year ago

Last reply by cor-el 1 year ago

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Firefox will not play certain videos, such as youtube live streams, or entire other sites do not play.

Specifically this is interesting because regular youtube content *will play just fine* This is something I can readily reproduce for testing, diagnosis, and troubleshoot… (read more)

Specifically this is interesting because regular youtube content *will play just fine*

This is something I can readily reproduce for testing, diagnosis, and troubleshooting.

Please note: I have literally completed all fundamental troubleshooting several times. I respect due diligence and double checking, its just that I wish to be clear I've spent a few hours today on this and am thus far unable to impact the situation at all. --Note on Note: This includes disabling settings/features in firefox. Everything having to do with privacy, networking, hardware accel, and probably another category has been toggled multiple ways. This does not include mucking about in the detailed settings page ( about:config, etc etc). I do not memorize about:config settings I just use reference material to achieve a goal then promptly move on in life, and I am not a professional web developer though I can program so I haven't attempted to fiddle there at all. All that is to say consider any suggestions involving about:config or similar depth of settings to be *untested by myself on this matter* and therefore ripe for suggestions!

Oh, I also have not tested this in a VM. Although I certainly can if requested. I can note that a VPN does not impact this described behavior.

Well, I am able to get teh Ads to play prior to a live stream, sometimes. Note: Ads are not always displayed anyway so I cannot really know the statistics on this for sure.

At this point I have reinstalled Windows10 several times and can still reproduce this problem. All windows security settings have been toggled without impact on core issue. This has been reproduced through multiple win10 reinstalls.

Other browsers, other operating systems will function. I can use firefox on my various linux systems. I can use several versions of firefox to play these same videos on my linux systems.

However win10 at whatever patch level is unable to utilize firefox to play youtube live streams. Again, nothing I've done has impacted this behavior ( reg yt vids OK w/ preview and chats, live stream vids NOT OK, though ads and chats display fine )

I'm several varieties of engineer (Electrical, Networking, Security, Systems - whatever other varieties HR departments decide to use ) and can happily grab whatever data, or create whatever testing conditions that can be asked of me.

Thank you,

Asked by syroth 1 year ago

Answered by syroth 1 year ago

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Password Export and Login

I am unable to export password and logins to anywhere when I click the 3 dots its gives me the option and pop up warning but after that it goes away and does not give me … (read more)

I am unable to export password and logins to anywhere when I click the 3 dots its gives me the option and pop up warning but after that it goes away and does not give me the download screen to send them anywhere, running 107.0.1

Asked by Mark J Bush 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Video DownloadHelper

I found a charge of $28.50 on my credit card from Saint Gervais Sur Mar with something to do with DownloadHelper. I do not remember that charge and believed it was free… (read more)

I found a charge of $28.50 on my credit card from Saint Gervais Sur Mar with something to do with DownloadHelper. I do not remember that charge and believed it was free. How can I cancel any subscription and get money back?

Asked by Toby Firefox 1 year ago

Last reply by James 1 year ago

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Reinstalling Firefox

I am currently having problems with my Firefox browser. For example often if I type something into the google search box at the right of the address bar and hit return no… (read more)

I am currently having problems with my Firefox browser. For example often if I type something into the google search box at the right of the address bar and hit return nothing happens until I go down and select Bing instead of the google setting. Also in hotmail (I am on a desktop) if I go to reply, the original is now ether twice. This does not happen if I use Google browser. But I prefer Firefox as I have used it for years.

My concern is if I delete Firefox and reinstall it, I may lose some of the settings or bookmarks that I have set over the years.

Any suggestions? Please simple as i am old and not computer savvy.

Your help would be so appreciated. I am currently on Firefox 107.0 (64 bit)

Thanks, Anthony

Asked by avwood 1 year ago

Last reply by avwood 1 year ago

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Preventing Google from accessing home IP address

Hello, Q1: Is there a way to prevent Google search engine from accessing and sharing the city I live in via my IP address? Q2: Can I block my IP address from Amazon, Goo… (read more)

Hello, Q1: Is there a way to prevent Google search engine from accessing and sharing the city I live in via my IP address?

Q2: Can I block my IP address from Amazon, Google and other shareware/spyware garbage AND still access and use the internet?

At the bottom of a Google search result page I can read the city I live in based on my IP address. I would rather not have this shared as I search for products in different stores. I am signed into Google.

When I ran the "Privacy tab" in Firefox the Google search results still showed the city I live in.

I use a VPN, three security extensions("No-Script, Privacy-Badger & FaceBook Container) and Mozilla Firefox set at the "Strict" Browser Privacy level.

Thank you for reviewing these questions, Oliver

Asked by eternalbeach 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Error code: PR_END_OF_FILE_ERROR

I get this error when I try to use Firefox to get to this website "www.Fieldglass.net". I get variations when I use Edge and Chrome but it does not happen with Opera. … (read more)

I get this error when I try to use Firefox to get to this website "www.Fieldglass.net". I get variations when I use Edge and Chrome but it does not happen with Opera. I'd appreciate any help.

Thanks

Asked by rfarris39 1 year ago

Last reply by cor-el 1 year ago

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Export and import bookmarks toolbar

I have reinstalled Windows 10 in a new computer, installed a fresh copy of Firefox, and successfully imported my bookmarks from the original computer. But I cannot disco… (read more)

I have reinstalled Windows 10 in a new computer, installed a fresh copy of Firefox, and successfully imported my bookmarks from the original computer. But I cannot discover how to export and import my bookmarks toolbar. Another user has attempted to answer the question, but the description is very ambiguous and I can't understand it: https://support.mozilla.org/en-US/questions/1266729. The following "official" page also does not deal with the issue: http://kb.mozillazine.org/Sorting_and_rearranging_bookmarks_-_Firefox. I would have expected that there would be an "Import or Export Bookmarks Toolbar" facility somewhere, maybe under Menu | Bookmarks | Bookmarks Toolbar - but no luck. Could an explanation be provided?

Asked by Matthew Montagu-Pollock 1 year ago

Last reply by cor-el 1 year ago

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Website Notification requests continue to appear, even though I have the setting selected to block all

I have the notification setting set to block all requests for website notifications. https://www.bonsecours.com/ still managed to present such a notification (see the a… (read more)

I have the notification setting set to block all requests for website notifications.

https://www.bonsecours.com/ still managed to present such a notification (see the attached images)

NOTE: I recently had to reset FF due to the installation being corrupted during the install of an upgrade. I believe I have restored most of my settings on topics like access to microphones, push-notification requests, and the like, but I may have missed something relative to this. (When I first shut down all requests for push notifications, I believe it was still required to do so via about:config.)

Asked by DebraBk 1 year ago

Answered by DebraBk 1 year ago

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Firefox will not load - missing VCRUNTIME140_1.dll

Firefox not loading and missing VCRUNTIME140_1.dll preventing re-installation. Full message is: 'The code execution cannot proceed because VCRUNTIME140_1.dll was not foun… (read more)

Firefox not loading and missing VCRUNTIME140_1.dll preventing re-installation. Full message is: 'The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem.' Tried to install an old version of Firefox (28.0) but this is not upgradeable.

tjadlib8@gmail.com

Asked by tjadlib8 1 year ago

Last reply by cor-el 1 year ago

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Menus and url bar are in tiny mouse print. I've adjusted settings and the pages are fine. How can I increase the font size in those 2 areas?

Since changing to a new monitor and running at 1440p, the menus and url bar are in tiny mouse print. The searching I've done so far seems to point to an update removing … (read more)

Since changing to a new monitor and running at 1440p, the menus and url bar are in tiny mouse print. The searching I've done so far seems to point to an update removing user control to change the font size on those items. I've adjusted settings and the pages are fine, but the two things I mentioned are almost unreadable. How can I increase the font size there?

Asked by Festusian 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Trouble installing didgital certificate

Hi, I need to install a digital certificate. The instructions I have are... Tools>options>advanced>encryption>view certificates>import but I can't find … (read more)

Hi, I need to install a digital certificate. The instructions I have are... Tools>options>advanced>encryption>view certificates>import but I can't find anything past "tools" Thanks, Katrina

Asked by katrina-webb 1 year ago

Last reply by cor-el 1 year ago

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(MacOS) Full Screen Removes Tabs even when hovering to the top of Browser

As Title, Whenever I try to go full screen and hover to the top of the browser, It originally showed all my tabs, but recently it has not been doing that. When I hover … (read more)

As Title,

Whenever I try to go full screen and hover to the top of the browser, It originally showed all my tabs, but recently it has not been doing that. When I hover over and over, the tabs maybe appear 10% of the time, but whenever I click somewhere else other than the Tab Bar, it disappears.

I think this bug happened ever since I enabled "Hide bookmark toolbar". I have since reverted it back, but the error is still the same. Weird, since my tabs disappear since it has nothing to do with bookmarks.

Asked by Iha7 1 year ago

Answered by cor-el 1 year ago

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Unknown process keeps running when I open Firefox.

Hi, Since about 2 weeks ago everytime I run Firefox a process with the name 'Hello World' runs as well. The text in the command line window reads: "This process runs at… (read more)

Hi,

Since about 2 weeks ago everytime I run Firefox a process with the name 'Hello World' runs as well.

The text in the command line window reads: "This process runs at the full privileges of the user and has access to the entire public desktop API surface

Press any key to exit ... 15:16:48.6322622 (a)ThreadProc Start!! Connection established - waiting for requests"

Does anyone know what this is? I tried searching the net, but I could not find anything useful

I have tried a clean reinstall of Ffox and after running it for the first time, without signing in or installing any add-ons, the same process opened with it.

Thanks,

Mitch.

Asked by Mitch B 1 year ago

Answered by jonzn4SUSE 1 year ago

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Netflix Does Not Work on Mozilla

Firefox doesn't support Netflix Netflix worked perfectly fine on Firefox earlier in the day for me but, now, error code F7121-3078 has prevented me from accessing Netfli… (read more)

Firefox doesn't support Netflix

Netflix worked perfectly fine on Firefox earlier in the day for me but, now, error code F7121-3078 has prevented me from accessing Netflix. I use Firefox daily so I don't want to use another browser. Help?

Asked by bubblytea345690 1 year ago

Last reply by SometimesMaybe 1 year ago

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Unexpected padding around HTML document on all pages

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tri… (read more)

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tried restarting Firefox. I've tried restarting the computer but the issues seems to persist. I do not see the same rendering behavior when loading these websites on Google Chrome. I'm including screenshots of what I'm seeing.

Asked by Mike Grace 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago