منتدى دعم ”Firefox“

So I did an oopsie by changing my outlook email alias and forgetting to update it on firefox. Now I can't log in because the verification code sent at login is being sent to a nonexistent email.

Outlook email doesn't work on Firefox. Have to open Outlook in Chrome. Annoying issue since the last two weeks. Deleted all cache and cookies. Restarted the browser. Still no change. The https://outlook.office.com/mail/ just won't open. The uploaded image is all that I get to see.

Hi,

So when I go to upload a picture to the website EBAY, it shows just lines, yet when i open EDGE and do exactlly the same thing, it shows the picture.

Any help as to why this is happenign on your platform with the latest update.

Many thanks#

Jeff

Can't get a login page to load on Synchrony Bank for Amazon Credit Card since update. Using Google Chrome to get into my account. Called Synchrony, they say it's Firefox since update. Can't call anyone at Firefox, no phone numbers available nor do they provide an email address, not right. How do I get someone at Firefox to fix this problem?

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

I have two Gmail Workspace accounts logged in to two different tabs in one FF browser window. Have used this set-up for years. However, ever since updating to FF 100.0.1, when I try to open an email thread in a new window (pops out the message into a separate window), there is a "cannot properly re-direct error" that appears.

Only way to resolve this appears to be clearing the cache for mail.google.com and signing in again to both accounts. However, this solution only appears to work for a day or two before the "redirect error in a new window" occurs again.

This error does not occur in Private Browsing mode, and Google Workspace support has confirmed it is not an issue with Gmail/ Workspace.

Any thoughts on how this can be fixed? I have disable all "enhanced tracking protection"

Thank you for your time and help,

How do you save the changes you made on inspect element on firefox?

All im getting is youtube videos of how to do it for chrome and you require an extension!

Could you add a option of closing tab with <kbd>Ctrl</kbd>+<kbd>w</kbd> to the advanced preference?

Also, I realized that:

```browser.tabs.warnOnClose False``` Does this option activates warn when closing the tab? If your answer is yes, it is not working at all.

MY ORIGINAL ACCOUNT EMAIL IS NO LONGER AVAILABLE. WHEN I TRY TO LOG IN ON A NEW COMPUTER FIREFOX SENDS A CODE TO AN EMAIL ADDRESS THAT I CAN NOT ACCESS. HOW DO I GET THE CODE SENT TO MY SECONDARY EMAIL?

I see no way of doing this. You'd think there would be an ADD option somewhere in the search engine page. Instead it takes me to the Add-Ons page. https://addons.mozilla.org/en-CA/firefox/extensions/category/search-tools/ What has this got to do with adding a search engine to the browser? Must be a mistake.

Apparently, yesterday at 9:03AM, Firefox download 8 blank HTM files. I have not clicked on them to see what they are. I do not know where they came from. They have random file names and when I right click to read the properties, it says zero bytes. I have already googled this question a billion different ways, but I have come up with nothing.

I have virus scanned it, but it found nothing.

I do not know where these came from. I was at work at 9:03AM yesterday, and I never download anything from random sites, and like I said, I wasn't even on my computer yesterday at that time to download anything. No one else could either, I live alone. I only just noticed this today when I checked my download folder and found 8 random files, and it says FireFox downloaded them yesterday.

I've included a picture of what it looks like. What on earth is this? And why is it microsoft edge logo? I don't even use that darn browser.

Hi,

I looking to get Firefox to open up a PDF in the browser WITHOUT downloading the file. The reason for this is because I want to bookmark the PDF allowing access to an up-to-date version of a document.

I have selected the option to ask where to the save file in the settings. I have also set the application settings for PDF to 'always ask'. So, when I open the link, I get a window prompt asking me to select 1 of 3 options: view in Firefox, view in selected application, or save. I select view in Firefox and it still downloads and opens the file.

I definitely know Firefox used to open up PDFs AS links because I have some bookmarked. Any suggestions on why this is and how to fix would be greatly appreciated.

Thanks in advance.

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lists Google on the search bar, when I type in my search in the box under the Firefox name it immediately jumps up to the top of the page Google browser.

How do I get back my screen to use FireFox as my search engine ?? I have tried to change it but will only give me two options Google or Google ?? Is it possible to go back to the screen and try and start again??

Many thanks to anyone who will give me info as to how to rectify my problem, be gentle with me as I am efficient in using the computer but less so trying to solve my problems. Robin

Ok so I have posted this question a few times with help, but with no resolution. When I open FF I like it to open maximized. But every time it does open it opens in half or small window, if I hold the pointer over the maximize window it will give me the option to open it maximized. but then the same thing happens the next time I open it. It never remembers my preference. I have changed the code in settings to default and had some success with that, by what I mean it will open maximized once but then go right back to half or minimized the next time I open it. I have included a pic of the way it opens when launched. No matter what I do (stretching it, resize it, delete reinstall FF) nothing seems to work. Any thoughts

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

I once found a live bug opened for this, but I don't find it anymore.

The spell checking dictionary, as many pointed out, is horrible. It lacks tons of common words, as well as commonly used tech,internet, you name it - jargon words.

Is there (there should be) a repository to add missing words? Through my usage I add words to my private dictionary. Would be shame not to use this as part of this bug handling.

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did:

• turned hardware acceleration and recommended settings off
• cleared cache and profile few times
• offline and safe mode
• restarting and reinstalling for few times
• installing Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, 2019, and 2022 (vc_redist.x64.exe).

still hangs up.

it sometimes opens after i restarted,what can cause this?

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman