Downloads

Files will not download. The file is a rfa(revit) file. This is my second day using this web browser.. I have checked setting, to which I switched around to try and trou… (read more)

Files will not download. The file is a rfa(revit) file. This is my second day using this web browser..

I have checked setting, to which I switched around to try and troubleshoot. This did not work. I ended up downloading another browser and the file downloaded no issue. Why is this happening? Ant help is greatly appreciated!

Asked by Shinobi 2 months ago

Last reply by jonzn4SUSE 2 months ago

backup to new phone

Old phone lost ,Firefox default browser , new phone Firefox is default browser and tried finding saved passwords failed, now trying to find backup and having trouble back… (read more)

Old phone lost ,Firefox default browser , new phone Firefox is default browser and tried finding saved passwords failed, now trying to find backup and having trouble backing up,cannot find location old folders I follow directions and cannot find what I'm promt to do. Switch is not found. .

Asked by Hooknoid 3 months ago

Last reply by Paul 3 months ago

downloading/installing Firefox

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there … (read more)

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there is a problem with the download and installation. Can anyone help? Let me know if you need any further information. Thank you in advance.

Asked by drzee1946 2 months ago

Last reply by dr-z 2 months ago

Problem with gaining access to and installing Firefox PDF viewer so as to make it my default viewer.

Firefox is my longstanding browser (on Windows 10). I wish to make use of the Firefox PDF viewer, but have been unable to gain access to it. If for the purposes of an att… (read more)

Firefox is my longstanding browser (on Windows 10). I wish to make use of the Firefox PDF viewer, but have been unable to gain access to it. If for the purposes of an attachment I click on "Open with", Firefox does not appear among the viewers offered. I'm not tech savvy, so a step by step (idiot's) guide as how I can gain access to and then make use of the Firefox as my default PDF viewer will be greatly appreciated, please.

Asked by mec3843 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Problems with Firefox installation

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. … (read more)

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. Therefore, at the possible expense of having you receive the reply twice, I have recopied it here:

Thank you for trying to help me download Firefox onto my computer. As per your advice, I first tried shutting down and restarting my computer. That did not work. Then I went onto the link you sent me: https://www. mozilla,org/en-US/firefox/all/#product-desktop-release . The installation began, but only got up to around 80 - 90%. It stopped at the point where it said Execute: "C:|Program Files\Mozilla Firefox\default-browser-agent.exe" register-task 308046B... (It looks like there might be some more letters and/or numbers after the "B", but I can't see what they are.) I waited a few more hours to see if the installation would continue, but it did not. I then went back to try downloading Firefox in the regular way. First I got a message, "Now installing. Firefox will be ready in just a few moments." Again, installation proceeded to around 80 - 90 %, and then I got a message, "Hmmm. For some reason, we could not install Firefox. Choose OK to start over." Starting over didn't help. I got the same message. Any further help or advice that you can give me would be greatly appreciated. drzee1946 email: [removed from public support forum]

Asked by drzee1946 2 months ago

Last reply by James 2 months ago

Downloading language data for offline translation

How do I download language data for translating on a machine that is not connected to the internet? I already followed the instructions here to download an offline fire… (read more)

How do I download language data for translating on a machine that is not connected to the internet?

I already followed the instructions here to download an offline firefox installer: https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

and I downloaded the language packs I want here: https://releases.mozilla.org/pub/firefox/releases/124.0/win64/xpi/

and I followed the instructions here: https://support.mozilla.org/en-US/kb/deploying-firefox-language-packs

But translation still doesn't work. I even manually installed the "*.xpi" packs into the browser. I can see in Firefox's settings that it thinks the packs are installed, and it offers to translate pages it detects are in a different language, but translation fails. I noticed that the language packs are smaller than I would have expected - smaller than 1MB. Is there a way to download the language data that is needed for offline translations?

Thank you!

Asked by William Jones 3 weeks ago

Last reply by cor-el 3 weeks ago

Finding saved bookmarks from an external drive

My hp laptop crashed. I was able to remove the hard drive, put it in a sleeve and I trying to find my firefox bookmarks. All of my other files are there. I have tried eve… (read more)

My hp laptop crashed. I was able to remove the hard drive, put it in a sleeve and I trying to find my firefox bookmarks. All of my other files are there. I have tried every path posted online and i still cannot find them. I found two mozilla files but, no bookmarks. Can you assist? I dont know where to look.

Asked by claudinelwlr 4 months ago

Last reply by cor-el 4 months ago

How can I export all firefox settings,passwords,bookmarks, cookies etc.. in clean, human readable text files ?

Hello I have been using firefox sync for a long time to migrate between PC to PC My firefox sync profile is full of old stuff and I would like to clean up my settings b… (read more)

Hello

I have been using firefox sync for a long time to migrate between PC to PC

My firefox sync profile is full of old stuff and I would like to clean up my settings by wiping out my firefox sync settings and starting fresh.

However, before doing that I wish to export all my data/settings/password/cookies/bookmarks and everything, so files on my computer.

Files that I can read in notepad and inspect. See which settings I have in there and decide which settings I want to put back in my new installation.

I have found a locked question about this on this forum

https://support.mozilla.org/en-US/questions/1065938

It mentions two plugins for this purpose

FEBE (Firefox Environment Backup Extension)

OPIE

Unfortunately and worryingly, they have been removed from the firefox addon store

https://addons.mozilla.org/en-US/firefox/addon/febe/ https://addons.mozilla.org/en-US/firefox/addon/opie/

I found a wikipedia article about FEBE

https://en.wikipedia.org/wiki/Firefox_Environment_Backup_Extension a very old link to download a probably broken version https://febe.en.softonic.com/

and a reddit thread about FEBE which states that there is no equivalent and that it is not possible to export firefox settings anymore

https://old.reddit.com/r/firefox/comments/t2zmjb/febe_alternatives/

as for OPIE, I am unable to find explanation of what it was, where it went or who used it

I know that my profile is stored in

C:\Users\user\AppData\Local\Mozilla\Firefox\Profiles\4vdt083m.default-release

However the files and structure in that folder are inscrutable

I would like to have control over the settings of my browser, what they are, to save them and modify them on my own terms.

I would like to export about:config completely to a regular plain text file, edit them and import them back in.

Asked by Salon 3 months ago

Last reply by cor-el 3 months ago

csv password file

How do I import the firefox passwords I saved as csv file from firefox into firefox. I am not importing from a different browser which is the only option offered. I'm i… (read more)

How do I import the firefox passwords I saved as csv file from firefox into firefox. I am not importing from a different browser which is the only option offered. I'm importing from the newly created csv file as instructed by firefox.

Asked by gazinnz 4 months ago

Last reply by Terry 4 months ago

Firefox Unable to Update Automatically

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tri… (read more)

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Asked by exo82 1 month ago

Last reply by NoahSUMO 1 week ago

trouble installing firefox on my computer

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not succe… (read more)

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not successful. In the end, I googled "what if Firefox doesn't install". It took me to a website, https://www.makeuseof.com/fix-firefox-not-installing-windows , which took me to an article entitled "8 Fixes to Try if Firefox Won't Install on Windows". I tried #1 and #2 without success. #3, Temporarily Disable Your Antivirus Software, worked. Firefox is up and running. Feel free to share this with anyone who has a similar problem. No guarantee that it will work, but its worth a try. Again, thank you. drzee1946

Asked by dr-z 2 months ago

Last reply by Terasacucarti 1 month ago

Firefox has ended support for Windows 8 and Vista but I don't use these and therefore can no longer update - why

I have been using Firefox for ages and never had a problem - love it - but now I see the remark: Firefox has ended support for Windows 8 and Vista on my screen at the rig… (read more)

I have been using Firefox for ages and never had a problem - love it - but now I see the remark: Firefox has ended support for Windows 8 and Vista on my screen at the right top corner. It also will no longer update my computer.

I do have and use Windows 10 - so I don't see what is the problem? I tried to refresh and that didn't work either.

Please help because I like to stay with Firefox but I do need to update and keep my computer secure.

I am not very computer savy so please tell me what to do in simple word.

Thank you for your help Christine

Asked by Chris 4 months ago

Last reply by James 4 months ago

How Do I Update FireFox OS?

Hi, I lately found one of my old firefox os phones (Alcatel One Touch Fire C). I tried connecting it to the internet and updating it bus it said that there is no internet… (read more)

Hi, I lately found one of my old firefox os phones (Alcatel One Touch Fire C). I tried connecting it to the internet and updating it bus it said that there is no internet connection. Is there a way to update the phone?

Asked by Olivier Giemza 2 months ago

Last reply by James 2 months ago