Installation issue

Hi Support team, I just got a new laptop and having issues installing FF. I have tried multiple variants of the installer on your site 32 bit 64 bit , msi... Attached is… (read more)

Hi Support team,

I just got a new laptop and having issues installing FF. I have tried multiple variants of the installer on your site 32 bit 64 bit , msi... Attached is the error message. Thanks

Asked by Andrew.Chee 5 months ago

Last reply by jonzn4SUSE 5 months ago

Downloads

Files will not download. The file is a rfa(revit) file. This is my second day using this web browser.. I have checked setting, to which I switched around to try and trou… (read more)

Files will not download. The file is a rfa(revit) file. This is my second day using this web browser..

I have checked setting, to which I switched around to try and troubleshoot. This did not work. I ended up downloading another browser and the file downloaded no issue. Why is this happening? Ant help is greatly appreciated!

Asked by Shinobi 5 months ago

Last reply by jonzn4SUSE 5 months ago

Using Video Download Ultimate - cannot dwnld from: "https://yeahmovies.to/home" or "https://ww5.cmovies.co/movies/"

I use Using Video Download Ultimate add on in Firefox. It works great on most websites, but it will not connect and download from "https://yeahmovies.to/home" or "https… (read more)

I use Using Video Download Ultimate add on in Firefox. It works great on most websites, but it will not connect and download from "https://yeahmovies.to/home" or "https://ww5.cmovies.co/movies/". Will you rectify this, or teach a work around to me?

Many thanks. Roger Woods buckwoods@yahoo.com

Asked by buckwoods 5 months ago

Last reply by SkapsH 6 days ago

new version won't load yahoo.com

After the automatic installation of the latest update to FireFox, I find I cannot load yahoo.com. I have tried all the suggestions for Hotmail. None of them work: no p… (read more)

After the automatic installation of the latest update to FireFox, I find I cannot load yahoo.com. I have tried all the suggestions for Hotmail. None of them work: no page loads. The page loads fine in Chrome.

Asked by let98007 5 months ago

Last reply by jonzn4SUSE 5 months ago

Have new Mac Mini computer with Sonoma 14.3.1 with Rosetta

I'm trying to install & use Firefox as my browser of choice on this new computer. Using the migration assistant, Firefox seemed to transfer to the new computer with … (read more)

I'm trying to install & use Firefox as my browser of choice on this new computer. Using the migration assistant, Firefox seemed to transfer to the new computer with no problem, except that it did not work. Neither does, apparently a new installation directly on the Mac Mini. Any suggestions? I do prefer to remain with the new operating system if possible

Thanks,


Wes Sokolosky

Asked by wessokolosky 5 months ago

Last reply by cor-el 5 months ago

Problem with gaining access to and installing Firefox PDF viewer so as to make it my default viewer.

Firefox is my longstanding browser (on Windows 10). I wish to make use of the Firefox PDF viewer, but have been unable to gain access to it. If for the purposes of an att… (read more)

Firefox is my longstanding browser (on Windows 10). I wish to make use of the Firefox PDF viewer, but have been unable to gain access to it. If for the purposes of an attachment I click on "Open with", Firefox does not appear among the viewers offered. I'm not tech savvy, so a step by step (idiot's) guide as how I can gain access to and then make use of the Firefox as my default PDF viewer will be greatly appreciated, please.

Asked by mec3843 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How Do I Update FireFox OS?

Hi, I lately found one of my old firefox os phones (Alcatel One Touch Fire C). I tried connecting it to the internet and updating it bus it said that there is no internet… (read more)

Hi, I lately found one of my old firefox os phones (Alcatel One Touch Fire C). I tried connecting it to the internet and updating it bus it said that there is no internet connection. Is there a way to update the phone?

Asked by Olivier Giemza 5 months ago

Last reply by James 5 months ago

An error occurred during a connection to cibng.ibanking-services.com. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. This is a bank with all precautions. Why will it not load??

An error occurred during a connection to cibng.ibanking-services.com. The page you are trying to view cannot be shown because the authenticity of the received data c… (read more)

An error occurred during a connection to cibng.ibanking-services.com. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. This is a bank with all precautions. Why will it not load?? John @ lewisgrad@proton.me

Asked by lewisgrad 5 months ago

Last reply by zeroknight 5 months ago

Cannot install any add-ons or themes: "Download failed. Please check your connection."

Hi, I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connect… (read more)

Hi,

I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connection.". This happens on Firefox, Firefox beta and Firefox nightly.

I did some googling and found similar posts from a few years ago. These seem to suggest I don't have the correct certificate used to verify extension signatures:

I checked my certificates and I don't have anything from "Mozilla Corporation - signingca1.addons.mozilla.org" (there's a screenshot of this cert in the first forum link above), so I think this is indeed the issue? I've attached a screenshot of my cert list where the Mozilla cert should be.

Please note I am on an M3 Pro macbook pro. It's a work laptop and I thought maybe our network settings were interfering with things, but my previous work laptop (Intel) could install add-ons just fine.

Would appreciate some help!

P.S. I found a workaround where I copied over all extension JSON and XPI files from my old laptop. So I am using my previous extensions just fine but still cannot download any new ones. Also I don't have access to my old laptop anymore so can't copy over any new ones.

Asked by yusufmahtab12 5 months ago

Last reply by zeroknight 4 months ago

downloading/installing Firefox

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there … (read more)

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there is a problem with the download and installation. Can anyone help? Let me know if you need any further information. Thank you in advance.

Asked by drzee1946 5 months ago

Last reply by dr-z 4 months ago

New Computer

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch… (read more)

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch. Please help.

Asked by Charlie 5 months ago

Last reply by James 5 months ago

Help upgrading from Macintosh Firefox 78.15.0 esr (64 bit). Maybe also Thunderbird 60.9.1

WED 21FEB24 The urgent issue is that in the last few weeks, many web pages do not load content, just a grey or white screen. Some will load the header. I am the Executo… (read more)

WED 21FEB24 The urgent issue is that in the last few weeks, many web pages do not load content, just a grey or white screen. Some will load the header. I am the Executor for someone's estate, and I am having this trouble with some financial websites that I must access to do the job.

Its been many years since I upgraded anything. It might be that Macintosh Firefox 78.15.0 esr (64 bit) and Thunderbird 60.9.1 are the newest revs that work with OSX 10.11.6 El Capitan. I have a 2011 MacBookPro.

I don't like the changes in the user interface that Apple put into OSX after El Capitan. But I may be forced to upgrade. Too late in life to learn Linux.

Maybe the minimalist solution is to upgrade Firefox. But that may require upgrading OSX, and Apple has made it really hard to do that unless you go to the very newest. OTOH I don't know if the newer OSX will run on my 2011 MacBook Pro. If I clicked on "software update" in About This Mac, what would happen? would it just start doing it, or tell me about it first?

The last time I upgraded something, probably Thunderbird but maybe it was Firefox, I had to learn a complicated process to copy & save the User Profiles (they are in a hidden directory), and then install them into the new rev. I don't want to go through that again. I just want to run the dmg file.

There used to be a Mozilla web page with all the versions & you could download the dmg file you wanted.

If I still have problems, I would have to buy a much newer computer. A several year old MacBookPro. But I don't like the "new" disk formatting method Apple created. It saves space by not actually making copies of files, but uses a pointer to one copy. So there is a single point of failure, which makes copies pointless. I want to keep using OSX Extended (Journaled) and I would have to have the seller of the computer do that for me, before I used Migration Assistant to put my stuff on it. I also hate the welded-on hard drive; being able to pull the drive is the best "broken hardware" solution.

I don't recall if El Capitan has the "OSX Recovery" system or if that happened in a later rev.

I use SuperDuper to make a clone of my hard drive as a backup & archive. I wonder if I could connect a copy on an external drive and then startup using the external copy. Then I could upgrade Firefox and see if it works, then do the same for OSX if necessary, and Thunderbird.

Suggestions & how-to info needed. TIA

Asked by FireFoxSucks 5 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Problems with Firefox installation

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. … (read more)

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. Therefore, at the possible expense of having you receive the reply twice, I have recopied it here:

Thank you for trying to help me download Firefox onto my computer. As per your advice, I first tried shutting down and restarting my computer. That did not work. Then I went onto the link you sent me: https://www. mozilla,org/en-US/firefox/all/#product-desktop-release . The installation began, but only got up to around 80 - 90%. It stopped at the point where it said Execute: "C:|Program Files\Mozilla Firefox\default-browser-agent.exe" register-task 308046B... (It looks like there might be some more letters and/or numbers after the "B", but I can't see what they are.) I waited a few more hours to see if the installation would continue, but it did not. I then went back to try downloading Firefox in the regular way. First I got a message, "Now installing. Firefox will be ready in just a few moments." Again, installation proceeded to around 80 - 90 %, and then I got a message, "Hmmm. For some reason, we could not install Firefox. Choose OK to start over." Starting over didn't help. I got the same message. Any further help or advice that you can give me would be greatly appreciated. drzee1946 email: [removed from public support forum]

Asked by drzee1946 5 months ago

Last reply by James 5 months ago

Cant sync

Hi, My computer died and I can't access it. I tried to sync firefox but it wont let me as I did not have my original password. All of my personal medical links and bill… (read more)

Hi, My computer died and I can't access it. I tried to sync firefox but it wont let me as I did not have my original password. All of my personal medical links and billing links are bookmarked there. Is there any hope to get it to sync?

Asked by laurie251 5 months ago

Last reply by cor-el 5 months ago