Showing questions tagged: اعرض كل الأسئلة
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bookmarks disappeared

After restarting my computer, I got a new FF web page and ALL my bookmarks as well as history have been deleted. How do I get them ALL back? I have tried every solution o… (read more)

After restarting my computer, I got a new FF web page and ALL my bookmarks as well as history have been deleted.

How do I get them ALL back?

I have tried every solution on the Mozilla Help section - I cant do a Restore I have a very old version of backups - 2016

The online help system is going around and around in circles not giving any solutions. 4 hours of trying to sort this out is ridculous.

I really do not want to have to move to Chrome, I far prefer Mozilla, but I can not afford to loose more time sorting this problem out. If not resolved here, I will reluctantly have to restart all my bookmarks in Chrome.

I need all my bookmarks - some are work related.

Please Help

Asked by bulldwang 2 years ago

Answered by FredMcD 1 year ago

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My Firefox 72.0.2 doesn't save history at all

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everythi… (read more)

No matter what I try based on internet searches, and on this forum, I can't get my browser to save any history. After I close the closer at end of day, it erases everything. I even created a new profile.... no good. Uninstalled and re-installed.... no good. Places integrity checker says the database is sane. I checked my system care software and disabled any privacy sweeps months ago. My older (a few years back) firefox used to save everything....

Asked by musicweb1 10 months ago

Last reply by jscher2000 9 months ago

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History gets deleted after a month

So after I updated to firefox q it keeps deleting my history after a month. I installed fresh firefox and new profile in November, but if I go to my history I only find … (read more)

So after I updated to firefox q it keeps deleting my history after a month.

I installed fresh firefox and new profile in November, but if I go to my history I only find February, so November, December, and January is gone. In settings I have it to save my history but it still delete everything older than a month.

Asked by Frejoh466 2 years ago

Last reply by Frejoh466 2 years ago

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I lost bookmarks of all my life / Need Help to repair them please

Hello, I'm a little angry right now because I have lost bookmarks of all my life and I need your help to repair it please? I don't know why but somehow, Firefox which I … (read more)

Hello,

I'm a little angry right now because I have lost bookmarks of all my life and I need your help to repair it please? I don't know why but somehow, Firefox which I use for years ; (Thx by the way) ; corrupted my data on the run...? I started Firefox again but, no extension, no bookmarks, etc.. I Have kept a backup of all this FF profile, just in case.

My 1st step was to try to get a new profile a import my previous data from Firefox Sync - but somehow , I'm angry at myself again for not understanding how FF Sync work, no data from FFSync updated my data - It stayed like this for a long time , like a new profile without data (I used Xmarks before so I thought it was replacing it).

2nd step: I tried to load all bookmarks-xxx.jsonlz4 located in the bookmarkbackups folder from the FF bookmarks tools (Import / export ; etc). FF seems to see all the bookmarks but can't load them. What is really important here is that FF backed up files for like a month and even my oldest file is unusable  : bookmarks-2019-01-19-xxx.jsonlz4 !!

3rd step: I tried to get my data back from FF files, in bookmarks files like bookmarks-2019-01-19-xxx.jsonlz4 from the bookmarkbackups folder. Someone pointed me to use the https://www.jeffersonscher.com/ffu/bookbackreader.html website but all the jsonlz4 files in the bookmarkbackups folder seems corrupted (or the format of files changed and his tool may need to be updated ?)

Example : File name: bookmarks-2019-01-19_2392_mKZssqkWMZt+Mqt-HOi68A==.jsonlz4; Size: 283114; last modified 18/01/2019 à 12:38:42 (failed JSON parsing: SyntaxError: Unexpected token in JSON at position 21928) Note: To try a different file, reload this page Can't seem to acces the step 2 part even after waiting longer

4th step: tried to get old Backup of my FF Profiles with Windows 10 Shadow Copy System, "Shadow Explorer" or "System Restore Explorer" Found 3 backup wich I restored also, all bookmarks seems to get the same problem. I think I'll need to look in to this because It's not official Windows tools, but I'm really disapointed here.. I think I'll put them on md5sum tools to compare them for a start.

5th step : tried to repair my <places.sqlite> a (80MB files) which I found renamed to sqlite.corrupt. With the help of http://www.froebe.net/blog/2015/05/27/error-sqlite-database-is-malformed-solved/ , all I can get is a empty database at the end, but Im not a sqlite expert so if anyone has an idea :-)

So please, any help on this matter would be greatly appreciated.

Thank you. (and sorry for my english)

Asked by silou 1 year ago

Last reply by jscher2000 1 year ago

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How do I get my bookmarks back? They disappeared yesterday and I've followed all help topics in vain. I can't even install new ones.

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and … (read more)

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and iTunes, and I ran my Piriform CCleaner program to clear out temporary files, which I do regularly.

I ended up updating iTunes to make it work, but not before my bookmarks disappeared with the message on my browser: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Worse, Firefox won't allow me to add new bookmarks.

I followed all topics in support and nothing has changed this problem. I've restarted and shut down the computer. I ran a full-system security scan. I even uninstalled and reinstalled Firefox.

Please help!

Asked by myjumpspace 2 years ago

Last reply by jscher2000 2 years ago

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после того как Ваш браузер запросил синхронизацию пропали все пароли!!!

Добрый день.... ваш браузер попросил повторить синхронизацию.... после чего пропали все пароли к сайтам.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Asked by s212 2 years ago

Answered by s212 2 years ago

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lost bookmarks etc after updating firefox

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant s… (read more)

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant seem to sort it from the support pages

Asked by pantelisgeorgiou 5 days ago

Answered by FredMcD 4 days ago

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Not able to recover previous session after Firefox update and crash

Hello, my problem is as follows: I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so … (read more)

Hello, my problem is as follows:

I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so i tried open it again. Right that moment the update window showed up and somehow Firefox crashed. When i opened it again, my previous session was lost and i have no way of retrieving it. There is no option popping up in the menu that says 'Restore Session' and other methods that i have seen online are a bit difficult to understand.

Also the sessions i can recover are all after Firefox kinda crashed/Firefox updated so i don't know how to get my old session back. The session i want to recover is before i updated to Firefox 62.0 on the 10th, September. (Time stamp would be around 5:30pm CEST)

Oh and i have seen this thread (https://support.mozilla.org/en-US/questions/1204253) and i tried doing it, but the session i want back is not there.... does that mean worst case scenario happened and i won't be able to get my session back? ;____;


This may be a dumb question but would reseting my windows version to 9th, September help? I mean it would erase the update i did for Firefox and should (as much as i know <.<) also reset the setting for Firefox to yesterday's ones correct? But would that help since my problem is on the net surface and not a computer problem >.>


ps: i wanted to upload pictures but it somehow doesn't let me, so if you need them, please tell me and i will try to send them.

Asked by JaVe94 2 years ago

Answered by jscher2000 2 years ago

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My passwords are all gone and now I can't save any new ones either?

Please help me!! I’m desperate!! I have 15 years of saved passwords that no longer work!!!!!!! After I updated to 73.0 I have zero saved logins!!! My logins.json file is… (read more)

Please help me!! I’m desperate!! I have 15 years of saved passwords that no longer work!!!!!!! After I updated to 73.0 I have zero saved logins!!! My logins.json file is still there and I can open it in Notepad but everything is encrypted!!! Also, it says I don’t have a Master Password anymore, but I never cleared it! And when I go to change it I get a “unable to change” error!!! I also can’t save any new logins, no logins can be saved now!! I’ve searched google for hours and tried everything but nothing works!! And no, I don’t have the “logins.json.corrupted” file everyone mentions on other threads for this issue, my file is still logins.json!

Please help me!!!!!!

Asked by !~* B a B y D o LL *~! 9 months ago

Answered by !~* B a B y D o LL *~! 8 months ago

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Problem at exporting passwords

I never had a firefox account till now. So, I had to reset the pc where i had all my logins. I once had to export my passwords (exporting key4 and logins.json files) and … (read more)

I never had a firefox account till now. So, I had to reset the pc where i had all my logins. I once had to export my passwords (exporting key4 and logins.json files) and it worked, so i didn't think to much about it. So i reset the pc without cheking if the passwords actually worked (yuh, my bad). The problem is that apparently mozilla doesn't recognize the files, or something, cause when i open "Logins and passwords" it's empty. I don't know what to do, please help me.

Asked by jcfplanck 1 year ago

Answered by cor-el 1 year ago

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Firefox 82.0.3 update: All my Bookmarks and Tabs gone

All my Bookmarks and Tabs have vanished after the Firefox 82.0.3 update yesterday. Related? Searching for hours, including Firefox site and cannot find solution. I notice… (read more)

All my Bookmarks and Tabs have vanished after the Firefox 82.0.3 update yesterday. Related? Searching for hours, including Firefox site and cannot find solution. I noticed 'Restore Previous Session' was recommended as a 'fix' at some links. Mine is grayed out...if that matters. I have VERY important bookmarks, including links related to Hurricane Sally destruction to my home. PLEASE HELP! I'm not very computer savvy, so 'instructions for dummies' would be helpful. PS...I was able to bookmark this page, but at least 100 bookmarks vanished. Tabs & Bookmarks are fine with Safari and Chrome. Unfortunately, I rarely used those and did not migrate most Bookmarks to them. Lesson learned. Thanks in advance John

Asked by gulfbeach47 1 week ago

Answered by gulfbeach47 1 week ago

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After update 62, all of my passwords are gone. How can I restore them?

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restor… (read more)

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restoring everything via my pc (windows 8.1). I have tried restoring Firefox. The saved passwords and User names are gone. Is there a way to restore them, or do I need to rebuild the list....one at a time?

Asked by KellieBarnett 2 years ago

Answered by cor-el 2 years ago

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My saved logins are gone from all of the devices, is there a way to recover them?

All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any… (read more)

All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any new plugins. They were all present a day or two ago and I noticed something was wrong when firefox stopped autofilling the login data. is there a way to check what's going on and what caused this? and also how to I get them back?

Asked by arsena 1 year ago

Last reply by FredMcD 1 year ago

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Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 1 year ago

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Firefox Creates a New Profile

Recently, Firefox updated itself and I started having problems. The most annoying one is that it creates a new default profile and replaces my existing one every once in … (read more)

Recently, Firefox updated itself and I started having problems. The most annoying one is that it creates a new default profile and replaces my existing one every once in a while. It seems to happen every week or so. I copy over my addtional profile files, but it keeps happening. Three family members use the PC, but I seem to be the only one affected.

I did a complete uninstall and reinstalled a fresh copy of Firefox, but no luck. Any ideas?

Regard...John

Firefox 59.0.2 x64 / Windows 7 SP1 x64

Asked by johnbil 2 years ago

Last reply by johnbil 2 years ago

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I cannot restore my bookmarks. What do I do?

I opened up Firefox today and almost all my bookmarks are missing. I tried restoring, but all the backups are also missing the bookmarks. I tried exporting the bookmark… (read more)

I opened up Firefox today and almost all my bookmarks are missing. I tried restoring, but all the backups are also missing the bookmarks. I tried exporting the bookmarks to HTML. That is not working. There is only one Firefox profile. Running in safe mode did not help.

There is a crash report from April 30, 2018. Version 60.0.1(20180516032328) was installed on May 19, 2018.

Asked by JimD999 2 years ago

Last reply by FredMcD 2 years ago

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After my PC crashed, firefox restore a 18 months old session, not my current one

Hi!! I had a lot of tabs open, but this morning my computer crashed, and when I restarted Firefox, I was asked wether to restaure session or to initiate a new one. I choo… (read more)

Hi!!

I had a lot of tabs open, but this morning my computer crashed, and when I restarted Firefox, I was asked wether to restaure session or to initiate a new one. I choose to restore my session, but instead of restauring my last session, Firefox restore my session as it was in early 2017, more or less 18 months ago.

is there anything I can do to retrieve that session?

I tried the solution of this thread, but it did'nt work (I don't find any sessionstore.jsonlz4 file in my profile) https://support.mozilla.org/en-US/questions/1234892 (I tried the last solution the best I can, but I'm not sure i did it properly, so maybe if someone is kind enough to help me getting through it, maybe it will do it.....)

Thanks a lot!!

Asked by ArSparfell 1 year ago

Last reply by jscher2000 1 year ago

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restore bookmarks

Greetings, I have been unable to restore my previous bookmarks due to the recent Firefox update. I have tried to ctrl+shift+B and try to import my bookmark in the backup … (read more)

Greetings,

I have been unable to restore my previous bookmarks due to the recent Firefox update.

I have tried to ctrl+shift+B and try to import my bookmark in the backup file in my profile folder but whenever I try to import my bookmark from the backup folder it says "unable to process backup files".

Ive also tried to import them from html link using the link I got here ; https://www.jeffersonscher.com/ffu/bookbackreader.html , it doesnt work, tells me the download "failed"..

I also tried to change the file extension from .jsonlz4 to .json ,still not working...(unable to process file).

Please help me get my bookmarks back, this is so frustrating.. Also needless to say im totally clueless in terms of computers (I am 62 years old),It took me 2 hours to understand and try to follow the instructions in similar post, Im not even joking... could you please use simple language and instructions in order to help ?

Thank you.

Asked by eTeRNaL_DrEaMeR 1 year ago

Answered by jscher2000 1 year ago