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Gah. Your tab just crashed.

Hello, recently I have been getting this message a short time after opening Firefox. It looks like the attached picture. Based on what I have seen, crash reports can hel… (read more)

Hello, recently I have been getting this message a short time after opening Firefox. It looks like the attached picture. Based on what I have seen, crash reports can help get to the root of the problem, however, Firefox doesn't seem to be generating crash reports after these tab crashes. Can anyone help me with both of these issues?

Asked by Crock101 3 years ago

Answered by FredMcD 3 years ago

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I can't add new bookmarks.

I recently reinstalled Mozilla and I can't drag and drop new bookmarks, nor can I import my old bookmarks from an HTML file. If I drag and drop a tab to the bookmarks are… (read more)

I recently reinstalled Mozilla and I can't drag and drop new bookmarks, nor can I import my old bookmarks from an HTML file. If I drag and drop a tab to the bookmarks area, it just opens a new browser window.

I have no add-ons installed, I only use AdBlocker, have been for years. I've restarted in safe mode, same thing.

When I click import from HTML in the Library, they appear in the lefthand column in a folder called Bookmarks toolbar. I just can't drag them to the browser toolbar, where they used to be.

Asked by cutkiller 3 years ago

Answered by cutkiller 3 years ago

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Why does Firefox 55 64-bit not import or display bookmarks on Windows 10 PC?

Earlier today I updated my copy of Firefox on a Windows 10 PC to the new 64 bit version of Firefox 55. Since doing so, all of my bookmarks have disappeared, and newly cre… (read more)

Earlier today I updated my copy of Firefox on a Windows 10 PC to the new 64 bit version of Firefox 55. Since doing so, all of my bookmarks have disappeared, and newly created bookmarks are not displayed in the browser.

This is regardless of whether the bookmarks are imported from .html file or other browser.

I have since re-installed Firefox and it is still the same after having deleted personal settings and changed some settings as recommended on the help pages.

But I still have this issue: : I have never encountered this problem before.

Can someone please advise? The PC concerned runs Windows 10 and has 8GB RAM with more than adequate hard disk space available.

Mr Morgan.

Asked by Mr_Morgan 3 years ago

Answered by Mr_Morgan 3 years ago

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Bookmarks have been lost and I get following message "Unable to process the backup file." when I try to restore. I tried using Places Maintenance but checking

I tried Places Maintenance and first got this message > Task: stats - Unable to collect stats. When I clicked NEXT, I received the Checking Integrity note in the Box a… (read more)

I tried Places Maintenance and first got this message > Task: stats - Unable to collect stats. When I clicked NEXT, I received the Checking Integrity note in the Box and this has hung up overnight. Needed to cancel it this morning. I assume it should not take 10 hours...Please help

Asked by JAMA 3 years ago

Last reply by jscher2000 2 years ago

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My bookmarks have disappeared after Mozilla updated my browser.

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, bu… (read more)

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, but the normal restore process is not working. Please advise.

Asked by jarice2 3 years ago

Last reply by jscher2000 3 years ago

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Its all gone!

When I started my computer today everything on firefox was gone: my history, my bookmarks my downloads. I can not recover the bookmarks. When I try to recover the bookm… (read more)

When I started my computer today everything on firefox was gone: my history, my bookmarks my downloads. I can not recover the bookmarks. When I try to recover the bookmarks a dialog box opens that says it is unable to process these request. Please help!

Asked by justinhart 3 years ago

Answered by philipp 3 years ago

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Firefox crashes

Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in… (read more)

Firefox tab crash a lot since I upgrade to 53.0.3. No problem before. Now firefox crash a lot on youtube or any kind of site with embidded video/flash player. 27 crash in 1 hour of testing after this i have given up and move to chrome who doesn't crash.

Please help

Asked by jeremyc87 3 years ago

Answered by cor-el 3 years ago

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Update 55.0 corrupted FF, erased all 1800 bookmarks, negated ability to save passwords, & corrupted ability to navigate any website-WHAT TO DO?

Computer: Dell XPS420 Intel Core Duo 32 bit, Window 7 Sp1 -- Update 55.0 corrupted not only FF, erasing all 1800 bookmarks, but negated ability to save passwords. Also, t… (read more)

Computer: Dell XPS420 Intel Core Duo 32 bit, Window 7 Sp1 -- Update 55.0 corrupted not only FF, erasing all 1800 bookmarks, but negated ability to save passwords. Also, the update corrupted any ability to navigate any website. FF, when loading 55.0 took near 20 minutes to finally come on line. After about an hour of frustration I restored my system using a recent restore point. This brought up a BLANK 54.0.1 version of FF. I manage to search out "old" FF data to recover most of the Bookmarks, but the "Remember logins for sites" check box cannot be activated. I am at a loss as to any further troubleshooting. HELP!

Asked by Slyseq 3 years ago

Last reply by mzulich 3 years ago

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version 55 bookmarks gone and Firefox won't function as browser

Since my laptop, running Windows 7, updated today to Version 55, I have lost all my bookmarks. Trying to restore them using "import and back up" has not worked. I can see… (read more)

Since my laptop, running Windows 7, updated today to Version 55, I have lost all my bookmarks. Trying to restore them using "import and back up" has not worked. I can see various dates of previous back ups, but when I try to restore I always get the "Unable to process the backup file" message. Also, and maybe more concerning, I can now not get Firefox to actually brows. Once I type a URL into either a new tab or my homepage and press enter, not happens at all. The only site Firefox will now access is my homepage, which is a Hotmail account. Prior to the update, I had not changed any settings and the only add-on I was running was an ad block I have used for some time. I have disabled the add block ad on, and I have reinstalled Firefox to try and resolve the problems with no success.

Asked by waime 3 years ago

Answered by philipp 3 years ago

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Firefox 55 doesn't access my history or bookmarks

...I upgraded my Firefox browser today to version 55.0, but when I restarted it, it wouldn't access any of the details of the Profile I use all the time... I have looked… (read more)

...I upgraded my Firefox browser today to version 55.0, but when I restarted it, it wouldn't access any of the details of the Profile I use all the time... I have looked repeatedly, and there is never any History, either pre-existing, or newly created, and my Bookmarks and Fast Dial add-on aren't available... When I try to log into a site, however, it still remembers my Password data, and that is visible in the Options : Saved Logins popup... I had a similar experience with Firefox Developer Edition, and I finally gave up, and switched to regular Firefox, but I'm now running out of options!! I am running Windows 10, on a Laptop with a 6GHz processor

Asked by OldBCJack 3 years ago

Answered by philipp 3 years ago

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Your most recent update 8/8/2017 has cut my internet speed by almost 80%. I can't load many programs but I can on other browsers. Help!

The most recent update also destroyed all my bookmarks and I foolishly had not backed them up in many months. Is there anything to be done? Every other browser works f… (read more)

The most recent update also destroyed all my bookmarks and I foolishly had not backed them up in many months.

Is there anything to be done? Every other browser works fine on my connection. I don't want to switch from firefox!

Asked by JHORN1789 3 years ago

Last reply by JHORN1789 3 years ago

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FF 55 update, deleted all bookmarks, "About" keeps saying "restart firefox"... does nothing

FF 55 (64 bit) updated on my Windows 10 desktop this AM. All bookmarks are gone. When I click on the "about", it says "Restart to Update Firefox". I do... it doesn't. … (read more)

FF 55 (64 bit) updated on my Windows 10 desktop this AM. All bookmarks are gone. When I click on the "about", it says "Restart to Update Firefox". I do... it doesn't. Stuck on that advice perpetually no matter how many times I do, or even reboot the computer.

Trying to "restore" bookmarks from "Show all bookmark/Import and Exports" shows me dates to retrieve, but when I request that to happen, says it is "unable to process the backup file".

I can navigate to my AppData Mozilla Firefox Profile Bookmark Backups file and see a plethora of backup date choices, but no idea why I can't access them to restore via Import-Export. Or why it doesn't see these files. It's like I never existed...

What the heck happened?? And how do I fix it please, anyone! I'd be most grateful.

Oh.. I forgot to mention. FF 55 is constantly "not responding" as well.

ADDED... this version which apparently isn't fully "updated" after a restart that doesn't work doesn't even retain my current history. It's like a dummy browser with a 2 second memory. I had a bookmark with older versions I could pull up to go back to an earlier version, but alas... bookmarks are gone. Clicking on the Firefox older versions doesn't tell me the 32 vs 64 bit so I haven't got a clue what I'm downloading. Any of you guru contributors out there??

Asked by TerriF 3 years ago

Last reply by TerriF 3 years ago

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Firefox crashes

My Firefox is always crashing when I try to view videos, especially when I try to change the time in the video. It crashes the tab, and then takes down all the other tab… (read more)

My Firefox is always crashing when I try to view videos, especially when I try to change the time in the video. It crashes the tab, and then takes down all the other tabs with it.

I've done a virus scan, clean install, and tried running in safe mode. Made sure all addons are up to date and tried with or without flash. Nothing works. This has been going on for a couple of weeks now. I have Firefox 55.0.3 (64-bit).

Asked by region1 3 years ago

Answered by FredMcD 3 years ago

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My history is suddenly missing

Hello, My history is suddenly missing (the Library is empty), while bookmarks, tabs, Downloads, etc are STILL THERE. Using 55.0.3 (64-bit) on OS X Yesomite. Since firefox… (read more)

Hello, My history is suddenly missing (the Library is empty), while bookmarks, tabs, Downloads, etc are STILL THERE. Using 55.0.3 (64-bit) on OS X Yesomite. Since firefox crashes almost every day this year, I can also report that Restore should work. Oh well. Please help! gf

Asked by gf__ 3 years ago

Last reply by FredMcD 2 years ago

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why do we have to fix crash issue that your update caused

really annoyed that auto update has caused crashing almost every time i click on a site / run a video or turn a page . what has been done that has messed up . and is any… (read more)

really annoyed that auto update has caused crashing almost every time i click on a site / run a video or turn a page . what has been done that has messed up . and is any thing being done about it ?

Asked by topraf 3 years ago

Last reply by user633449 2 years ago

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All my bookmarks and passwords vanished

Since I quit Firefox last night, my bookmarks and my saved passwords are all gone. I searched how to delete all the bookmarks and it's way too commplicated to say I did i… (read more)

Since I quit Firefox last night, my bookmarks and my saved passwords are all gone. I searched how to delete all the bookmarks and it's way too commplicated to say I did it on purpose.

Of course I could restore the only bookmarks file saved in my "profiles" folder but it seems it was created at the same time I closed Firefox. So it's empty..

I don't understand what happened but all my saved password have vanished too!

Asked by tony_b 3 years ago

Last reply by tony_b 2 years ago

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what happened to mozilla, bookmarks are dead and speed is gone

The AUTO UPDATE did its thing 2 days ago. Bookmarks are gone, No way to reinstall them. No way to Create Bookmarks either. And the whole thing runs like I pored mola… (read more)

The AUTO UPDATE did its thing 2 days ago. Bookmarks are gone, No way to reinstall them. No way to Create Bookmarks either. And the whole thing runs like I pored molasses into the computer. takes over 30 seconds just to click on book marks and have it show anything.

and even a refresh of the home page on Bing.com takes at least 30 seconds.


I can recover my bookmarks to Chrome. But I cant do ANYTHING with BOOKMARKS. not even reloading them from Chrom

Asked by JoeAllen22 3 years ago

Last reply by JoeAllen22 3 years ago

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Firefox crashes - EXCEPTION_ACCESS_VIOLATION_EXEC

Firefox Support, I need your help fixing the constant crash of my Firefox installation. I have spent DAYS following all the troubleshooting guides that I have been able t… (read more)

Firefox Support,

I need your help fixing the constant crash of my Firefox installation. I have spent DAYS following all the troubleshooting guides that I have been able to find but the issue continues.

Below you will find 3 sections. 1) Crash Report IDs 2) Context to how problem surfaced 3) Troubleshooting thus far

1) Crash Report IDs:

The Crash Reason stated is ALWAYS the same, namely: EXCEPTION_ACCESS_VIOLATION_EXEC The Crash Address is also always the same, namely: 0x7ff92576fa77

bp-cb719f3a-d2c8-4ede-94c6-378dc1170802 bp-1ff8ec54-1cc7-44e7-9f89-1012c1170802 bp-fd4137f2-50db-427a-8abb-6acaa1170802 bp-39e6c52f-d8cc-44e1-9814-91e531170802 bp-74abeea1-41e2-409e-82b5-e8ceb1170802

2) Context of how problem surfaced:

- In late June Roboform informed me that a new version was available (8.3.7). -I upgraded as I normally do, but to my surprise the upper toolbar of Roboform was missing. - Upon further investigation I learned that the upper toolbar had been removed beginning with Roboform version 8.3.7 because Firefox had announced that they were only supporting WebExtensions API beginning with Firefox 57. - Since I hated having Roboform as a 'button' or as a lower toolbar I decided to stop using Firefox and try to live with Internet Explorer. - Needless to say I didn't like that solution as Internet Explorer has been practically abandoned by Microsoft as is not very powerful. So I explored other options and I was told that if I installed Roboform 8.3.5.5 (the last version to support the upper toolbar) it would work OK up to Firefox version 56. - I downgraded to Roboform 8.3.5.5 (after having used version 8.3.7) and the crashes began. - I downgraded Firefox to version 52.2.1 ESR and the crashes continued. - I began reading and following troubleshooting instructions on the Mozilla support forum but nothing solved the issue. - I tried look for the crash logs but despite Firefox crashing there was no logs - I upgraded to Firefox 54.0.1 64 bits and while that didn't solve the issue, at least the crash logs returned (those are the ones I am enclosing).

3) Troubleshooting thus far:

- I have removed Firefox multiple times and tried different versions - I have removed Roboform multiple times and tried different versions - I have done the 'Refresh Firefox' multiple times with no success. - I have followed 'clean install' procedures for both Firefox and Roboform that included erasing remaining files in program files and user directories and even flushing remaining entries from the registry - I have upgraded the BIOS of my computer

None of the above has worked. I suspect that it may have to do with Roboform because the modules area of all crash reports are highlighting the roboborm modules in red. However since there is no explanation of what the red highlighting means in the crash reports I am not sure if my interpretation (that they are the cause of the problem) is correct.

Firefox IS definitely compatible with Roboform as it worked on my system for years. I suspect that after having installed to the new version of Roboform and Firefox something has been left behind after downgrading that is causing the reinstall not to work perfectly and to crash.

I don't want to move to the new version of Roboform because I hate not having the upper toolbar, so I need your help to be able to go back to any Firefox and Roboform combination that won't cause the crash.

Asked by witschey 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Version 55 wiped out bookmarks, also very, very slow!

Just upgraded to 55.0. No bookmarks at all, Xmarks won't or can't sync. Browser is verrrryy slow to load pages. Worst Firefox ever methinks. DON'T UPGRADE, 55.0 is no… (read more)

Just upgraded to 55.0. No bookmarks at all, Xmarks won't or can't sync. Browser is verrrryy slow to load pages. Worst Firefox ever methinks. DON'T UPGRADE, 55.0 is not ready for release

Asked by albertafp 3 years ago

Last reply by philipp 3 years ago