منتدى دعم ”Firefox“

Every time I start up firefox, it takes about a full minute to load. It shows an outline of the UI, but does not become usable for a while, windows also puts up a "firefox is not responding" window when the window is interacted with. After loading, opening a new window is unaffected, and page loading is snappy. just the initial launch is the issue. This remains true even after a clean uninstall + reinstall. Appdata folder was removed as well, and did not affect the issue. I do not have any antivirus software other than windows defender, so that should not be an issue. My hardware is also not likely to be at fault, as it is sufficiently up to date (upgraded within last year, not sharing specs here). Chrome starts up in less than a second for reference. Once again, a fresh install with a new profile has the same symptoms. Have tried every available guide to no effect.

All of a sudden, Firefox (125.0.3), running on Windows 11, is not delivering any sound at all on websites which have music or people speaking. The TOR browser does deliver the sound on those same websites.

Mac OS 14.4.1

Firefox crashed and now will not open without crashing. I have trashed it and re-installed but still getting this error and cannot use the application. It will not open in Trouble Shoot mode. I even removed all files in the Library/Application Support

This is the problem report it shows:

Translated Report (Full Report Below)

Process: firefox [9798] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 125.0.1 (12524.4.16) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 502

Date/Time: 2024-04-17 12:12:16.9196 -0400 OS Version: macOS 14.4.1 (23E224) Report Version: 12 Anonymous UUID: CD54B57E-E9B1-9010-2F5A-CABA25C40962

Time Awake Since Boot: 6100 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing Library not loaded: @rpath/libmozglue.dylib Referenced from: <A1116842-233E-318A-92DD-E4F0A0FEF912> /Applications/Firefox.app/Contents/MacOS/firefox Reason: tried: '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1), '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1) (terminated at launch; ignore backtrace)

Thread 0 Crashed: 0 dyld 0x18dcada50 __abort_with_payload + 8 1 dyld 0x18dcb8628 abort_with_payload_wrapper_internal + 104 2 dyld 0x18dcb865c abort_with_payload + 16 3 dyld 0x18dc4a6b0 dyld4::halt(char const*, dyld4::StructuredError const*) + 304 4 dyld 0x18dc47258 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3888 5 dyld 0x18dc45edc start + 1844

Thread 0 crashed with ARM Thread State (64-bit):

   x0: 0x0000000000000006   x1: 0x0000000000000001   x2: 0x000000016d0f2920   x3: 0x000000000000005d
   x4: 0x000000016d0f2520   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000
   x8: 0x0000000000000020   x9: 0x000000016d0f249d  x10: 0x000000000000000a  x11: 0x0000000000000000
  x12: 0x0000000000000039  x13: 0x1000000000000000  x14: 0x0000000000000004  x15: 0x0000000000008000
  x16: 0x0000000000000209  x17: 0x000000018dc4337c  x18: 0x0000000000000000  x19: 0x0000000000000000
  x20: 0x000000016d0f2520  x21: 0x000000000000005d  x22: 0x000000016d0f2920  x23: 0x0000000000000001
  x24: 0x0000000000000006  x25: 0x0000000000000001  x26: 0x000000016d0f3298  x27: 0x0000000000000101
  x28: 0x000000016d0f3358   fp: 0x000000016d0f24f0   lr: 0x000000018dcb8628
   sp: 0x000000016d0f24b0   pc: 0x000000018dcada50 cpsr: 0x80001000
  far: 0x0000000000000000  esr: 0x56000080  Address size fault

Binary Images:

      0x102d0c000 -        0x102d13fff org.mozilla.firefox (125.0.1) <a1116842-233e-318a-92dd-e4f0a0fef912> /Applications/Firefox.app/Contents/MacOS/firefox
      0x18dc40000 -        0x18dcc89db dyld (*) <f6dd3ec2-85a4-3ab1-8486-b189cd980ebe> /usr/lib/dyld
              0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:

 Calls made by other processes targeting this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by all processes on this machine:
   task_for_pid: 1
   thread_create: 0
   thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%) Writable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)

                               VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)

===== ======= =

STACK GUARD 56.0M 1 Stack 8176K 1 VM_ALLOCATE 16K 1 __DATA 27K 2 __DATA_CONST 39K 2 __DATA_DIRTY 7K 1 __LINKEDIT 525.4M 2 __TEXT 580K 2 dyld private memory 4384K 4

===== ======= =

TOTAL 594.3M 16

Full Report

{"app_name":"firefox","timestamp":"2024-04-17 12:12:16.00 -0400","app_version":"125.0.1","slice_uuid":"a1116842-233e-318a-92dd-e4f0a0fef912","build_version":"12524.4.16","platform":1,"bundleID":"org.mozilla.firefox","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.4.1 (23E224)","roots_installed":0,"name":"firefox","incident_id":"3C721A5F-AD4F-4AB3-9FE6-482267B289BC"} {

 "uptime" : 6100,
 "procRole" : "Default",
 "version" : 2,
 "userID" : 502,
 "deployVersion" : 210,
 "modelCode" : "MacBookPro17,1",
 "coalitionID" : 3635,
 "osVersion" : {
   "train" : "macOS 14.4.1",
   "build" : "23E224",
   "releaseType" : "User"
 },
 "captureTime" : "2024-04-17 12:12:16.9196 -0400",
 "codeSigningMonitor" : 1,
 "incident" : "3C721A5F-AD4F-4AB3-9FE6-482267B289BC",
 "pid" : 9798,
 "translated" : false,
 "cpuType" : "ARM-64",
 "roots_installed" : 0,
 "bug_type" : "309",
 "procLaunch" : "2024-04-17 12:12:16.8273 -0400",
 "procStartAbsTime" : 146508980982,
 "procExitAbsTime" : 146511036891,
 "procName" : "firefox",
 "procPath" : "\/Applications\/Firefox.app\/Contents\/MacOS\/firefox",
 "bundleInfo" : {"CFBundleShortVersionString":"125.0.1","CFBundleVersion":"12524.4.16","CFBundleIdentifier":"org.mozilla.firefox"},
 "storeInfo" : {"deviceIdentifierForVendor":"55876877-C8BE-5227-BCDA-D0FBE7333164","thirdParty":true},
 "parentProc" : "launchd",
 "parentPid" : 1,
 "coalitionName" : "org.mozilla.firefox",
 "crashReporterKey" : "CD54B57E-E9B1-9010-2F5A-CABA25C40962",
 "codeSigningID" : "org.mozilla.firefox",
 "codeSigningTeamID" : "43AQ936H96",
 "codeSigningFlags" : 570508033,
 "codeSigningValidationCategory" : 6,
 "codeSigningTrustLevel" : 4294967295,
 "instructionByteStream" : {"beforePC":"1AAAABABAAAYAQAAIAEAACgBAAAwAQAAOAEAAFQBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkQpV\/pe\/AwCR\/XvBqP8PX9bAA1\/WEC2A0g=="},
 "sip" : "enabled",
 "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
 "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @rpath\/libmozglue.dylib","Referenced from: <A1116842-233E-318A-92DD-E4F0A0FEF912> \/Applications\/Firefox.app\/Contents\/MacOS\/firefox","Reason: tried: '\/Applications\/Firefox.app\/Contents\/MacOS\/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1), '\/Applications\/Firefox.app\/Contents\/MacOS\/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1)"]},
 "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":1},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
 "faultingThread" : 0,
 "threads" : [{"triggered":true,"id":138493,"threadState":{"x":[{"value":6},{"value":1},{"value":6124677408},{"value":93},{"value":6124676384},{"value":0},{"value":0},{"value":0},{"value":32},{"value":6124676253},{"value":10},{"value":0},{"value":57},{"value":1152921504606846976},{"value":4},{"value":32768},{"value":521},{"value":6673412988,"symbolLocation":416,"symbol":"__simple_bprintf"},{"value":0},{"value":0},{"value":6124676384},{"value":93},{"value":6124677408},{"value":1},{"value":6},{"value":1},{"value":6124679832},{"value":257},{"value":6124680024}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6673892904},"cpsr":{"value":2147487744},"fp":{"value":6124676336},"sp":{"value":6124676272},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6673848912,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":449104,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":493096,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":493148,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":42672,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":304,"imageIndex":1},{"imageOffset":29272,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3888,"imageIndex":1},{"imageOffset":24284,"symbol":"start","symbolLocation":1844,"imageIndex":1}]}],
 "usedImages" : [
 {
   "source" : "P",
   "arch" : "arm64",
   "base" : 4342202368,
   "CFBundleShortVersionString" : "125.0.1",
   "CFBundleIdentifier" : "org.mozilla.firefox",
   "size" : 32768,
   "uuid" : "a1116842-233e-318a-92dd-e4f0a0fef912",
   "path" : "\/Applications\/Firefox.app\/Contents\/MacOS\/firefox",
   "name" : "firefox",
   "CFBundleVersion" : "12524.4.16"
 },
 {
   "source" : "P",
   "arch" : "arm64e",
   "base" : 6673399808,
   "size" : 559580,
   "uuid" : "f6dd3ec2-85a4-3ab1-8486-b189cd980ebe",
   "path" : "\/usr\/lib\/dyld",
   "name" : "dyld"
 },
 {
   "size" : 0,
   "source" : "A",
   "base" : 0,
   "uuid" : "00000000-0000-0000-0000-000000000000"
 }

],

 "sharedCache" : {
 "base" : 6672646144,
 "size" : 4189880320,
 "uuid" : "a53b7d2f-a773-3524-8828-248b33ef0b4e"

},

 "vmSummary" : "ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%)\nWritable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nSTACK GUARD                       56.0M        1 \nStack                             8176K        1 \nVM_ALLOCATE                         16K        1 \n__DATA                              27K        2 \n__DATA_CONST                        39K        2 \n__DATA_DIRTY                         7K        1 \n__LINKEDIT                       525.4M        2 \n__TEXT                             580K        2 \ndyld private memory               4384K        4 \n===========                     =======  ======= \nTOTAL                            594.3M       16 \n",
 "legacyInfo" : {
 "threadTriggered" : {

 }

},

 "logWritingSignature" : "f6f77b4f3b82813e1a9d56107a3c037e22e40f97",
 "trialInfo" : {
 "rollouts" : [
   {
     "rolloutId" : "6112d17137f5d11121dcd4e2",
     "factorPackIds" : {

     },
     "deploymentId" : 240000530
   },
   {
     "rolloutId" : "65a8173205d942272410674b",
     "factorPackIds" : {
       "SIRI_HOME_AUTOMATION_SERVER_FLOW_DEPRECATION" : "65d39fa4cb0e2417d11ce5f6"
     },
     "deploymentId" : 240000001
   }
 ],
 "experiments" : [
   {
     "treatmentId" : "130776ea-444f-4cb4-8def-f71b4f47391b",
     "experimentId" : "66105e203b960674f9490906",
     "deploymentId" : 400000002
   }
 ]

} }

Model: MacBookPro17,1, BootROM 10151.101.3, proc 8:4:4 processors, 8 GB, SMC Graphics: Apple M1, Apple M1, Built-In Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online Display: DELL U2715H, 2560 x 1440 (QHD/WQHD - Wide Quad High Definition), MirrorOff, Online Memory Module: LPDDR4, Micron AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 13 2024 03:06:59 version 18.20.440.9.7.8.167 FWID 01-7be24857 AirPort: Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB31Bus USB Device: USB31Bus USB Device: USB3.1 Hub USB Device: USB2.0 Hub USB Device: USB-C Digital AV Multiport Adapter Thunderbolt Bus: MacBook Pro, Apple Inc. Thunderbolt Bus: MacBook Pro, Apple Inc.

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

Good morning. I recently changed smartphone, activating Firefox Sync between both devices, making sure that the old one didn't have the setting that makes open tabs inactive. Now after a week I don't see anymore synchronized tabs with the old smartphone. How can I solve it? Thanks, Phil.

How can I find or add the translate icon to the toolbar. I did a screenshot but can't see how to insert it. My tool bar has only a toggle reader icon and a favorites icon after the url in the address bar. translate does seem to work automatically on the first page of website, but then does not work on other tabs of the same website. screen shot added

I can't open firefox. message says "firefox quit unexpectedly" and it won't reload. I tried Force Quit. I tried restarting my computer. I tried completely shutting computer down and restarting. It happened very suddenly yesterday.

Whenever I try going on to a multiplayer (e.g. .io) game website it will not let me access its server. The website itself works fine and I can access it but as soon as I press play or anything else it just says 'disconnected' or 'trying to reconnect to server'. please see if you can fix this as I couldn't find anything to resolve this problem do anything.

When reloading a page, or navigating to a new page, the default Stop icon momentarily appears over my own Reload icon, and the default Reload icon also appears over my Stop icon.

Please see attached image and animation.

Any idea if this is a minor bug?

Below is my code to split the Reload button into Reload & Stop buttons, then to add text to the navigation buttons, and finally to add icons to the navigation buttons.

This anomaly happens whether or not I split the Reload & Stop buttons. With just a single Reload button, I'm also seeing the default Reload icon appear over my own.

Thank you.

/* ---------- SPLIT RELOAD BUTTON INTO RELOAD & STOP ------------- */

#reload-button, #stop-button {
   display: inherit !important; 
} 

#reload-button > .toolbarbutton-icon {
  -moz-appearance: none !important; 
}

/* ------------ ADD TEXT LABELS TO NAVIGATION TOOLBAR BUTTONS --------------- */

/* Shows both icon and label for toolbarbuttons */

toolbar .toolbarbutton-1[label]{
  flex-direction: column;
  align-items: center !important;
}

toolbar .toolbarbutton-1[label]:not([disabled]):hover{ background-color: var(--toolbarbutton-hover-background) !important; }

toolbar .toolbarbutton-1[label] > .toolbarbutton-icon,
toolbar .toolbarbutton-1[label] > .toolbarbutton-badge-stack{
  padding: var(--toolbarbutton-inner-padding) !important;
  padding-bottom: 0px !important;
  height: calc(var(--toolbarbutton-inner-padding) + 16px) !important;
  border: none !important;
  background-color: transparent !important;
  box-shadow: none !important;
}

toolbar .toolbarbutton-1[label] > .toolbarbutton-text {
  display: flex !important;
  min-height: 16px !important;
  padding-top: 3px !important;
  padding-bottom: 6px !important;
  background-color: transparent !important;
  overflow: hidden;
  width: 9ch; /* changes space between buttons */
}
toolbar .toolbarbutton-1[label] > .toolbarbutton-text::before{
  margin-inline: auto;
 }
:root:not([uidensity="compact"]) toolbar .toolbarbutton-1[label] > .toolbarbutton-text{ padding: 2px !important; }

/* ------------ ADD CUSTOM ICONS TO NAVIGATION TOOLBAR BUTTONS ----------- */

#back-button {
   list-style-image: url("image/back.png") !important;
   padding-top: 8px !important;
}
#back-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#forward-button {
   list-style-image: url("image/forward.png") !important;
   padding-top: 8px !important;
}
#forward-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#reload-button {
   list-style-image: url("image/reload.png") !important;
   padding-top: 8px !important;
}
#reload-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#stop-button {
   list-style-image: url("image/stop.png") !important;
   padding-top: 8px !important;
}
#stop-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#print-button {
   list-style-image: url("image/print.png") !important;
   padding-top: 8px !important;
}
#print-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}
#home-button {
   list-style-image: url("image/home.png") !important;
   padding-top: 8px !important;
}
#home-button image{
   max-height: 16px !important; 
   max-width: 16px !important;
   padding: 0px !important;
   margin-bottom: 3px !important;
}

I cannot open the login page on my hosts website. My host is https://ventraip.com.au/ based in Melbourne Australia. That means I cannot access the Cpanel so I cannot upload data on my web site. Other people can open that login page on their computers buy I can't on mine. Where is the problem?

This is the message I get

'Secure Connection Failed

An error occurred during a connection to vip.ventraip.com.au. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.'

If I have a chat open or the video has a chat replay instead of showing the chat it pops up a mini browser instead. It constantly duplicates itself too, causing the video to be unwatchable with the sound constantly repeating. I've seen a couple other people with this issue but have been unable to find a solution.

Hello, while using Waterfox, recently, while on Facebook, the time a post was made on any given page stopped being shown except for the most recent - newest - one. Per the attached screenshots, the newest post shows that it was put up 26 mins before I got the screenshot, the post prior to that one does not show how long it's been since it was made. This is only in Waterfox. Not a problem with Firefox, Chrome or Edge. Waterfox is my browser of choice for all social media, so this is particularly problematic. Thanks for any help in resolving this.

~ Bruce in Hawai'i

Why are my bookmarks all of a sudden not working anymore.

Selecting the saved bookmark from DudkDuckGo or Firefox does not load the page.

Did i change a setting accidentally/

Did Mozilla change the functionality?

What's going on?

Thanks for your help.

Note: I can access the page by going directly to its URL ... but what's the point of bookmarks if that is necessary?

Thx. again.

Rob Kuhn

Ever since the update, I have had pink flickers on videos on youtube and twitter. They last for less then a second, so I couldn't grab a screenshot of it. After doing some reading online, I turned off hardware acceleration which turned the pink flicker black and now effects several sections of the web browser.