Showing questions tagged: اعرض كل الأسئلة
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'502 Bad Gateway

I have the latest versions of firefox installed on both my iMac and my MacBook Air. Both computers running the same IOS. Both Firefox versions have exactly the same pre… (read more)

I have the latest versions of firefox installed on both my iMac and my MacBook Air. Both computers running the same IOS. Both Firefox versions have exactly the same preference settings. The iMac gets an occasional 502 Bad Gateway notification and will not go to that website. The MacBook Air does not get these issues. Both computers are running the same anti-virus software.

This message started happening 3-4 weeks ago and is baffling as you cannot get to that webpage on the iMac but at the same time I get to it fine on the MacBook Air.

What is causing this issue??

Asked by gengrumpy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Firefox browser problems

I have lost my "home" icon so have to close and reopen or check history to go to my start page. Also, I can't play You Tube videos at the moment. The little house icon is… (read more)

I have lost my "home" icon so have to close and reopen or check history to go to my start page. Also, I can't play You Tube videos at the moment. The little house icon is missing. See screen shot.

Asked by Fester 6 months ago

Last reply by cor-el 6 months ago

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Profile transfer

I need to transfer my Firefox profile on my Mac to my Windows 11 laptop..any assistance is appreciated.

Asked by tucbud 12 months ago

Last reply by Terry 12 months ago

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Screen refresh on the MAC Firefox browser

How do I refresh the screen. Since updating, I don't see it anymore /edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you mentioned Mac.… (read more)

How do I refresh the screen. Since updating, I don't see it anymore


/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you mentioned Mac.

Asked by lcottingham927 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

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Cannot access firefox on my MacBook Pro

I cannot access my firefox browser on my Macbook Pro. I've deleted and re-installed the app twice. I also get a prompt attached every time I try to open the application. … (read more)

I cannot access my firefox browser on my Macbook Pro. I've deleted and re-installed the app twice. I also get a prompt attached every time I try to open the application.



/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by lloyd.sh 9 months ago

Last reply by Medhasree Suram 9 months ago

  • المُؤرشفة

My FF browser was updated and I have lost all of my History items, saved webages, extentions etc. How do I retrieve these?

Hi, I had been using FF for about 3 years without any issues. Then today, the browser was refreshed updated (I dont know what the exact term is) but since the new browser… (read more)

Hi, I had been using FF for about 3 years without any issues. Then today, the browser was refreshed updated (I dont know what the exact term is) but since the new browser I have lost all of my history, my saved websites, my extensions etc etc etc . I was under the impression that these can be retrieved, can they as I would really like to be able to reload all of my extensions, but this doesnt seem possible now. Can you advise, why this occured and how I can retrieve the lost information? Thankyou




/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section since you mentioned Extensions and there are no extensions for Firefox on iOS.

Asked by timrogers2206 10 months ago

Last reply by Terry 10 months ago

  • المُؤرشفة

won't work properly on two web sites

I have found that Firefox 119 won't work on St. Jude & USAA insurance sites. Had to use Safari on my I mac running 10.15.7 sites will load, but some features won'… (read more)

I have found that Firefox 119 won't work on St. Jude & USAA insurance sites. Had to use Safari on my I mac running 10.15.7 sites will load, but some features won't allow me to enter data into the page

Asked by Roy 6 months ago

Last reply by zeroknight 6 months ago

  • المُؤرشفة

need an older version

Oops. I replaced my version of Firefox with the the newest version, but my OS X El Capitan version 10.11.6 does not support it. Now I can't browse with Firefox. How may … (read more)

Oops. I replaced my version of Firefox with the the newest version, but my OS X El Capitan version 10.11.6 does not support it. Now I can't browse with Firefox. How may I get the compatible version back?

Asked by acwolfe 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Add-ons / Plugins / Extentions on Mac OS

I wanted to upgrade and update my Firefox to the latest version. Encountered some errors so I uninstalled the old version and reinstalled Firefox' latest version. Now all… (read more)

I wanted to upgrade and update my Firefox to the latest version. Encountered some errors so I uninstalled the old version and reinstalled Firefox' latest version. Now all of a sudden all my Add-ons / Plugins / Extentions on the latest version of Firefox for Mac OS is gone...

Asked by Donovan 2 years ago

Last reply by Terry 2 years ago

  • المُؤرشفة

Tabs Reopen after Close is Unreliable

Tabs to not reliably reopen after closing Firefox. The latest occurrence, but not the only one, was after updating macOS 13 on a Mac Mini M1 using current version of Fire… (read more)

Tabs to not reliably reopen after closing Firefox. The latest occurrence, but not the only one, was after updating macOS 13 on a Mac Mini M1 using current version of FireFox.

I have read multiple help pages and double and triple checked settings. My work around has been to Bookmark All Open Tabs each time I close FireFox or shutdown the Mac - doable but a nuisance.

Suggestions appreciated

Asked by doc.debit 1 year ago

Last reply by cor-el 1 year ago

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On a Mac, drag file from download - not working

I am suddenly unable to drag downloaded files from firefox to a folder on my mac. This is a new issue - always worked before. What's the fix? Thanks /edit: moved thr… (read more)

I am suddenly unable to drag downloaded files from firefox to a folder on my mac. This is a new issue - always worked before. What's the fix? Thanks



/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS on your Mac.

Asked by fraune 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

missing bookmarks

Purchased new iMac w/ Sonoma v 14.2. Contents of old computer were transferred to new one at the Apple Store but I cannot find my bookmarks now. Any advice is appreciat… (read more)

Purchased new iMac w/ Sonoma v 14.2. Contents of old computer were transferred to new one at the Apple Store but I cannot find my bookmarks now. Any advice is appreciated

Asked by levites42 1 month ago