Showing questions tagged: اعرض كل الأسئلة
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Delete Firefox account without email access

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary emai… (read more)

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

Asked by Paul JCH 3 months ago

Answered by Paul 3 months ago

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my primary email address isn't correct

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from p… (read more)

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from public] @gmail.com Cable one has pulled the plug and disconnected my previous [email edited from public] @cableone.net address. No one can send any emails to that address anymore as nothing is there.

I hope you can please help me. Jan Kautz

Asked by 39jan30 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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Backup and restore information in profiles

Hi, Happy New Year! Finally I took a deep breath and hoping for no major surprises and bugs, I finally updated Firefox to the latest version. I have a few questions: 1. … (read more)

Hi, Happy New Year!

Finally I took a deep breath and hoping for no major surprises and bugs, I finally updated Firefox to the latest version.

I have a few questions:

1. As advised, every month I backed up info in the profile, following https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Is there an up-to-date version of these instructions as the prior ones no longer work (menus were changed, Troubleshooting works differently, etc.).

2. Does the "Allow for session" option for cookies work and if so, what does it do?

3. Is there a way to change the way the TABs look now (washed out, white, very hard to see and differentiate, hard to see which one is the one I am looking at). I am wondering what is the perceived benefit of this change. In the old version I had, the tabs very clearly delineated and easy to see.

4. Where can I find a listing of the enhancements and major changes of the versions released since mid year 2021, from an end user perspective?

Thanks.

Asked by Sue 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

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I got an email, is it fake?

email from mozilla@email.mozilla.org text: For real — it's terrifying how much we don’t know about Facebook. The social media giant has almost 3 billion users (and tracks… (read more)

email from mozilla@email.mozilla.org

text:

For real — it's terrifying how much we don’t know about Facebook. The social media giant has almost 3 billion users (and tracks many more), but this year we've seen yet again how the secretive way it operates is dangerous for all of us.

By keeping us in the dark about how it combats misinformation, who's paying for ads and how social media affects our mental health, Facebook actively stops us seeing when it’s causing harm.

But here’s the thing: we're not going to just accept it.

It's true — Facebook's secrecy puts us all at risk. To keep us safe, we urgently need it to be open and accountable. Chip in now to join the fight, it takes 1 minute:

  • button* Yes, I’ll chip in now

Asked by melissamechael 8 months ago

Answered by Bithiah 8 months ago

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deletion of firefox account with the email address [email address] needed as i have no longer got access to it

GOOD DAY FIREFOX OR MOZILLA SUPPORT I WOULD LIKE YOU.S TO DELETE MY FIREFOX ACCOUNT WITH THE EMAIL ACCOUNT [email address] as i have no longer got access to it

Asked by donovangregg 10 months ago

Last reply by Paul 9 months ago

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deletion of firefox account with the email address [email address] needed as i have no longer got access to it

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have a… (read more)

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have access to it at all

Asked by donovangregg 9 months ago

Last reply by Paul 9 months ago

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Mozilla, a company whose literal goal is to keep the internet free for public use, ironically makes it virtually impossible to contact them

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact"… (read more)

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact" link on most of their public facing pages. Only a select few have them. Mozilla offers absolutely no way to provide feedback from what I couldn't find. Any page with the feedback box "Did this help" thumbs up and thumbs down literally results in nothing except the box disappearing when I click thumbs down. Mozilla's emails to their email list recipients have no second form of contact information on them beyond a mysterious unnamed physical address (which is illegal btw and lololol, I am disgusted about this for a company that is supposedly all about legal transparency online). Then, Mozilla's "Contact page" (https://www.mozilla.org/en-US/contact/) contains a completely broken map that shows literally nothing but appears to be intended to show geographical regions to contact. They link to a Facebook page without a contact option. There is an extremely limited support menu that looks like it was developed by a teenage web developer and which offers NO link to a Mozilla foundation support option. The dinky little "Get Help" link at the very bottom is the only thing that could even remotely be related to getting general Mozilla foundation help/offering feedback. Clicking on that routes to the help forum homepage which has zero options for Mozilla Foundation or Mozilla pages reporting broken features and etc. The Mozilla Github seems to only be tailored towards the various Mozilla coding projects but seems to be completely absent of actual Mozilla applications such as Firefox. Doing an extremely thorough Google search for the email address of Mozilla or any of its public facing representatives resulted me with absolutely zero results. Mozilla doesn't even openly provide a mailing address to the public on its website from what I could find (this is scary to think about in a scenario where I would need to mail legal documents to Mozilla). Mozilla has no publicly listed phone number anywhere on Google. I could not even find any leaked email addresses to anyone whatsoever within the Mozilla foundation, almost as if they actively scrub them from search results. This seeming lack of connection with Mozilla's actual users is quite concerning to me. Lol, if I were writing one of Mozilla's privacy review articles on Mozilla themselves, I would give a warning sign due to a designed communication-killing wall between them and their end users.

Please reroute this concern to the correct area. I know it is not posted in the right place but Mozilla literally left me with no option on a more appropriate place to leave it.

Asked by nicholas18 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago