Showing questions tagged: اعرض كل الأسئلة
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Firefox will not open ... no matter what I do

In the last few weeks Firefox will not open even when using admin rights. NOTE: I have followed all available posts including multiple uninstalls (complete), deleting Fi… (read more)

In the last few weeks Firefox will not open even when using admin rights. NOTE: I have followed all available posts including multiple uninstalls (complete), deleting Firefox folders, reinstalling, etc. There have been no major (or known) changes to my Windows 10 Pro system. I run Heimdal Thor and Kaspersky antivirus protection and there have been no conflicts running both at any time. I also use Acronis Protection (I know it may seem like overkill but it works). I have turned off each of the above and Firefox still does not open. Firefox runs with no problems on my personal and work laptops. I am CompTia A+ Certified so somewhat knowledgeable (a little knowledge is a dangerous thing!) and have run sfc /scannow with no issues noted. Plus, two Heimdal support reps have logged onto my system, attempted to find a solution, found no issues with my system (Omen 880 even though I don't game). My wife is a dedicated Firefox user and wants it back.

Asked by ejnottingham 1 year ago

Answered by ejnottingham 1 year ago

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Login to an account works fine on Chrome but does not work on Firefox Win 10.

Login to an account works fine on Chrome but does not work on Firefox Win 10. When using Firefox the target login page is displayed but I have to either type in User ID a… (read more)

Login to an account works fine on Chrome but does not work on Firefox Win 10. When using Firefox the target login page is displayed but I have to either type in User ID and Password or copy and paste from a password library - the password library loads the values but the site won't accept them as valid. Once I have managed to get the User ID and Password accepted the target site will not accept them so I get a message to that effect - either 404 or session has expired, etc. Using Chrome typing the entries or copy and pasting the URL for the password manager displays the passwords and logs me in. All I can think of is that there is some encryption or license problem with the Firefox login process.

Asked by d.mayhew 1 year ago

Last reply by cor-el 1 year ago

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Map Icons

The Historic Houses Association (www.historichouses.org) site has an option to show a map of interesting places. When I view this map in Firefox on Android or Windows 11… (read more)

The Historic Houses Association (www.historichouses.org) site has an option to show a map of interesting places. When I view this map in Firefox on Android or Windows 11, the icons show up correctly. For instance in the example map, next to Lincoln. In Android/Windows the icon shows a small castle in a drop pin while here in a Linux desktop it just shows a cross hatched box. The link to the web page still works. The roads in the Android/Windows versions correctly show A1, A46 etc. But here in Linux, you can just make out the road numbers behind the vertical hatching. Over a long period I have seen this has occur on a number of sites but I think that the maps are probably (cannot prove it) Mapbox/OpenStreetMap. But when I look at OpenStreeMap it self, the Road Numbers are fine and when I add a layer involving tags, they show as normal.

I know I could address this inquiry HHA but they will simply say 'they do not support Linux'. The site works in other environments so why not Linux? Also, as I have said, it has occurred on other sites in the past (though I must admit I cannot remember which ones and when - I tried a few while writing this support request) Is it likely that the web pages are being downloaded with a catalogue of Icons but this fails in the Linux version of Firefox? Would this account for the road numbers being corrupted as well?

The PC is running a fairly new (last 10 days) installation of Linux Manjaro with Mate desktop. However, this has been happening for some time (a couple of years) during which time, I have used Linux Mint, Debian and Manjaro, with Mate and Gnome desktops. Firefox is used as provided by Linux Manjaro, including Noscript and Adblocker - I have tried viewing this page with both disabled. The only changes I have made to Firefox settings is to enable 'when you open a link .... switch to it immediately', 'search for text when you start typing' and set 'browser.tabs.closeWindowWithLastTab' to false.

I have put up with the problem because it only affects me, however I am about to load Linux Manjaro on to computers for other less computer literate/tolerant people who will be using similar maps. It would help them if I could get a fix.

Thanks for your time

Asked by clod 1 year ago

Last reply by clod 1 year ago

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When I log onto Firefox I get this message. " This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal in… (read more)

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

Asked by tiatapoota1 1 year ago

Last reply by cor-el 1 year ago

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Refused connection to sites worsening

More and more sites can no longer be accessed by Firefox. I work for Lowe's and it started with store site. Then other sites no longer could be reached. Now I cannot l… (read more)

More and more sites can no longer be accessed by Firefox. I work for Lowe's and it started with store site. Then other sites no longer could be reached. Now I cannot login in to my employee account. Always some message regarding incorrect protocol or certificate or some other security issue. None of these sites are bogus. I have tried all the suggestions given in support but it just keeps getting worse. I have used Firefox for years but will be forced to abandon it if I cannot find a solution soon. If you can help, please do.

Asked by lou.cameron72 1 year ago

Last reply by cor-el 1 year ago

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One of four mailboxes missing

I have four mailboxes using Comcast/Xfinity. One of the four does not appear in Firefox. It DOES appear in Edge and Thunderbird. I asked about this about a month ago and … (read more)

I have four mailboxes using Comcast/Xfinity. One of the four does not appear in Firefox. It DOES appear in Edge and Thunderbird. I asked about this about a month ago and the mailbox appeared. But in the past week it has once again gone missing.

Asked by Grover 1 year ago

Last reply by cor-el 1 year ago

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Cannot post on Blogger because a RECAPTCHA error keeps happening - firefox security settings to blame

Hi - I am finding that since whatever recent damn Firefox update now i cant post on a blogger (blogspot.com) page as everytime i try to i get the same message that "Coul… (read more)

Hi - I am finding that since whatever recent damn Firefox update now i cant post on a blogger (blogspot.com) page as everytime i try to i get the same message that

"Could not connect to the reCAPTCHA service. Please check your internet connection and reload "

i reload and same thing happens. I saw a solution online that i have to allow cross-site tracking for this to work, however Firefox you dont give me the option to simply switch that off for this particular site from what i can see

so how to do fix this - will you rectify this problem with your security settings?

Asked by mitchellnolte 1 year ago

Last reply by mitchellnolte 1 year ago

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Believe I'm receiving a BOGUS SECURITY ALERT

Entire screen taken over by what I think is a Bogus security alert. Claims to be Apple Platform Security - *** ACCESS TO THIS PC HAS BEEN BLOCKED*** ... it has been infe… (read more)

Entire screen taken over by what I think is a Bogus security alert. Claims to be Apple Platform Security - *** ACCESS TO THIS PC HAS BEEN BLOCKED*** ... it has been infected with a Trojan Spyware This is followed by phone numbers to "contact Mac Support - 1-833-798-2936— (plus another number)" I have contacted Apple and APPLE SAYS: they would never send such a notice. IMPORTANT: This only occurs on FIREFOX. It won't go away when I shut down or even if I erase and reload Firefox app. NOTE: It does NOT happen with Safari.

Asked by halej2 1 year ago

Last reply by Paul 1 year ago

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Change in downloading behavior

Suddenly, as of this morning, downloading is behaving differently-in a bad way. • The first problem is that downloads are no longer showing their bit rate; I cannot tell… (read more)

Suddenly, as of this morning, downloading is behaving differently-in a bad way.

• The first problem is that downloads are no longer showing their bit rate; I cannot tell how fast or slow a given download is progressing. I have different available servers and need to select the best for the situation.

• The second is that, upon completion of an mp4 download, my media player (VLC) opens the file and starts playing it, which didn't happen before. It's extremely distracting.

I can't find anything in Firefox preferences which might alter these behaviors.

I don't know enough about these particular events to know whether to attribute them to Firefox or to the website that is providing the files.

Hoping for assistance getting things back to where they were, with thanks…

Asked by Etnier 1 year ago

Last reply by Etnier 1 year ago

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log in page for pay pal will not open

The last 2 or 3 days I cannot access my Pal Pal account through the log in screen using firefox. I am not having any other problems with any other websites. If I try to l… (read more)

The last 2 or 3 days I cannot access my Pal Pal account through the log in screen using firefox. I am not having any other problems with any other websites. If I try to log in -- it just gets locked up in the processing screen

Asked by dozerdjo 1 year ago

Last reply by cor-el 1 year ago

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Google Calendar does not display on home page

To whom it may concerm: This is Danielle. When I open my firefox home page (https://www.ighome.com) I get an error message stating that the calendar is open in another we… (read more)

To whom it may concerm: This is Danielle. When I open my firefox home page (https://www.ighome.com) I get an error message stating that the calendar is open in another web page and I don't understand how because this is the only browser I use. The calendar used to display every time I opened firefox and now, I keep getting the error message. Please help. Thanks,

-Danielle

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Danielle 1 year ago

Last reply by cor-el 1 year ago

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Firefox isn't loading a web page correctly

Firefox is not letting me get into my Paypal Mastercard account. When I attempt to log in via paypal, the account page doesn't load. Instead I'm taken back to the log in … (read more)

Firefox is not letting me get into my Paypal Mastercard account. When I attempt to log in via paypal, the account page doesn't load. Instead I'm taken back to the log in page. I thought the problem was the security setting I was the security setting I was using (Privacy Badger and Ublock Origin.) but removing them did not fix the problem.

Asked by rmmcgee2 1 year ago

Last reply by rmmcgee2 1 year ago

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Reinstalled Firefox and got new monitor. Now webpages don't load properly.

I had issues with Firefox and reinstalled it. My monitor was cracked so bought a new monitor. Now web pages don't load properly. If on a message board or looking at email… (read more)

I had issues with Firefox and reinstalled it. My monitor was cracked so bought a new monitor. Now web pages don't load properly. If on a message board or looking at emails, lines separating each post or email are missing. This happens throughout the web. separating lines, boxes are missing. It's like 90% of the page loads and then some parts don't. I've tried all the troubleshooting answers from Mozilla. Nothing works. Never had this issue for years of using Firefox. All of a sudden, web pages all look different. It can't be the monitor because the computer tells the monitor what to display. So something must have changed when I reinstalled Firefox. I've added a picture below of how the Ticketmaster page loads. It would always show each individual seat. Now most of the empty seats have disappeared along with the line separating each row. Makes it almost impossible to decipher the webpage. The blue dots are seats still for sale. The empty rows should also have dots representing each and every seat, but now only about 50% of the seats actually display. Anyone have any ideas on what is going wrong? Driving me absolutely crazy. Ruined my ability to surf the web. Every page is missing something. Usually separating lines. Any ideas?

Asked by centralpark212 1 year ago

Last reply by centralpark212 1 year ago

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Youtube gives me SSL_ERROR_NO_CYPHER_OVERLAP

Firefox is up to date. All other sites work. Everything worked fine when i went to sleep, trying to do some research on youtube right now and all I get is the error messa… (read more)

Firefox is up to date. All other sites work. Everything worked fine when i went to sleep, trying to do some research on youtube right now and all I get is the error message.

Asked by j.platts 1 year ago

Last reply by cor-el 1 year ago

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Latest FF update ERASED ALL SAVED WEBPAGES AND FAVORITES

Today, 6/10/22, I did what we sheep are trained to do, click on the latest update. What happened next is excruciatingly painful: EVERY SINGLE--ALL--FAVORITES AND SAVED PA… (read more)

Today, 6/10/22, I did what we sheep are trained to do, click on the latest update. What happened next is excruciatingly painful: EVERY SINGLE--ALL--FAVORITES AND SAVED PAGES--YEARS, YEARS WORTH OF SAVED PAGES AND FAVORITES, ERASED, GONE, WIPED OUT.

WHAT IS GOING ON? WAS THIS INTENTIONALLY PROGRAMMED? YEARS WORTH OF SAVED PAGES, GONE!!!

So I clicked on an excitingly named "restore" type link. Which resulted in only today's subsequent web activity being included.

What are you people doing?

Asked by lynthomas107 1 year ago

Last reply by cor-el 1 year ago