Showing questions tagged: اعرض كل الأسئلة
  • المُؤرشفة

Wiped out all of my personal info

I turned on my computer like any other normal day this morning, except when I launched firefox it was like it was freshly installed, all my passwords, usernames, cookies,… (read more)

I turned on my computer like any other normal day this morning, except when I launched firefox it was like it was freshly installed, all my passwords, usernames, cookies, saved bookmarks, work related history material is all GONE it's like I just installed firefox for the first time. A lot of these passwords I dont know off the top of my head so I'm going to have to ask my business partners for ALL the passwords... Why did firefox do this? What is the problem??

Asked by hugo.tovar.jr 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • المُؤرشفة

Lost all syncronisation data after resinstall PC

After my PC had a blue screen, I reinstalled Windows. Since I use Firefox Snc, I relied on it. Unfortunately, I had to realize that after reinstalling and successfully lo… (read more)

After my PC had a blue screen, I reinstalled Windows. Since I use Firefox Snc, I relied on it. Unfortunately, I had to realize that after reinstalling and successfully logging in to fIrefox sync, all my data is gone. He says that he has successfully syncronized, but all bookmarks are missing as well as the settings.

Asked by klausriebe 1 year ago

Last reply by Paul 1 year ago

  • المُؤرشفة

accessibility keyboard shortcut to open "hamburger"(3 lines) Menu?

Hi, good day/evening you all. Hey with a temporary disability I have a real need to limit my mousing and would love to see a feature request I could give a thumbs up on … (read more)

Hi, good day/evening you all. Hey with a temporary disability I have a real need to limit my mousing and would love to see a feature request I could give a thumbs up on -- for the 3 line menu at the top right being accessible via keyboard. (Also at least some of the choices on it such as History via a hotkey -- after I have the main menu open. By the way I know about pressing Alt, then any of the hotkeys on the old school hidden menu bar -- I'm instead talking about the new always visible hamburger menu icon.)

Where would I search to see if there's been any discussion or progress on that? Bugzilla?

Sorry I'm new to this type of questioning. Any tips would be greatly appreciated and my body would appreciate it too! :-)

  • المُؤرشفة

Help keeps mentioning a "shield" to the left of the address bar. I don't see one. Why?

Help continuously mentions something about clicking a "shield" to the left of the address bar, yet my up to date Firefox shows no "shield" anywhere i can find. Has an upd… (read more)

Help continuously mentions something about clicking a "shield" to the left of the address bar, yet my up to date Firefox shows no "shield" anywhere i can find. Has an update obviated the need for it, and if so, do we have updated help files to reflect the new control for security, vpn and cookie usage?

Asked by MaxTrax 2 years ago

Last reply by Terry 2 years ago

  • المُؤرشفة

Word and some jpg attachmets not opening. AOL says it is a browser problem. Have cleared cache (previous advice) still got problem. This a new problem last month. Help please

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix … (read more)

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Asked by DavidWalker 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • المُؤرشفة

Ring Free Softphone Desktop Windows 10

Provisioning link for RingFree Communications Windows 10 desktop softphone not working in Firefox on windows but works on MAC ??? Has anyone found a work around for … (read more)

Provisioning link for RingFree Communications Windows 10 desktop softphone not working in Firefox on windows but works on MAC ??? Has anyone found a work around for this ?

The weird thing....Running Firefox 99.0.1 on a MAC it works fine, but fails everytime for windows. Clicking the provisioning link from my outlook email opening in firefox. Upon clicking on the provisioning like it fails to provision the Ring Freesoft Windows 10 Softphone Desktop client... It works for Chrome and Internet Edge PLEASE HELP

Asked by mastertechwizard 2 years ago

Last reply by FredMcD 2 years ago

  • المُؤرشفة

Lost bookmarks with browser update

Hi My browser updated to latest version 100.0.1 but all my opened tabs are missing. And what is more important all my sync bookmarks are also gone. I can note restore any… (read more)

Hi My browser updated to latest version 100.0.1 but all my opened tabs are missing. And what is more important all my sync bookmarks are also gone. I can note restore any of sync data.

Asked by robert.ryczek 2 years ago

Last reply by FredMcD 2 years ago

  • المُؤرشفة

Some sort of Blank pop-up type area on all sites - cant use the mouse in this area.

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away. thank yo… (read more)

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away.

thank you Mark

Asked by Marko 2 years ago

Last reply by vannerwinner 1 year ago

  • المُؤرشفة

I can't access MediaFire

When I try to access MediaFire it doesn't load and get errors etc. And other sites are slow etc. Is there anything I can do to fix it? Also how do I contact FireFox email… (read more)

When I try to access MediaFire it doesn't load and get errors etc. And other sites are slow etc. Is there anything I can do to fix it? Also how do I contact FireFox email official support? I don't like asking on the forums since I want a legit agent ;p

Asked by jillv46 2 years ago

Last reply by FredMcD 2 years ago

  • المُؤرشفة

Password

Hi, I got a new computer and need to sign in to my account but can't remember my long, auto-generated PW. How can I reset with out losing all my data? Is it possible to t… (read more)

Hi, I got a new computer and need to sign in to my account but can't remember my long, auto-generated PW. How can I reset with out losing all my data? Is it possible to talk to a human on the phone? thanks, Tyler

Asked by TDS 2 years ago

Last reply by FredMcD 2 years ago

  • المُؤرشفة

prefs.js -- malware inserted

The Firefox prefs.js file was quarantined by avast yesterday. Message indicated malware had infected the file. Now when I click on the Firefox icon the MSN browser come… (read more)

The Firefox prefs.js file was quarantined by avast yesterday. Message indicated malware had infected the file. Now when I click on the Firefox icon the MSN browser comes up. How can I get back to using Firefox safely? Can I uninstall Firefox, then re-install it to make the problem go away?

Asked by shfergu 2 years ago

Last reply by James 2 years ago

  • المُؤرشفة

Protecting cookies from select sites

How do i protect cookies from being deleted in mozilla firefox? I have one account that "doesn't recognize my device" when I enter my user name and password, and require… (read more)

How do i protect cookies from being deleted in mozilla firefox? I have one account that "doesn't recognize my device" when I enter my user name and password, and requires them to contact me with a code every time I try to log in...It is very annoying!!

Asked by wetazz 2 years ago

Last reply by cor-el 2 years ago

  • المُؤرشفة

Problem with a web page

Have been using Ancestry UK for years using Firefox, today the pages on Ancestry are greyed over and I cannot insert any or adjust any info on my pages. The first page di… (read more)

Have been using Ancestry UK for years using Firefox, today the pages on Ancestry are greyed over and I cannot insert any or adjust any info on my pages. The first page displays fine but as soon as I click on one of the tabs it loads it and it is greyed over which means I cannot do anything on it. However, I tested it with Chrome and it works ok. I have added 2 photos - 1st a search records page using Firefox and unable to enter any details 2nd is same page using Chrome and can enter details Please can you advise what the problem is ?

Asked by minimo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago