منتدى دعم ”Firefox“

Firefox Crashes after rebooting, was working before. Tried several times, but keep getting crash reporter. Very important for me to recover open tabs. Crash report is as Follows:

AdapterDeviceID: 0x1057 AdapterDriverVersion: 9.18.13.1269 AdapterSubsysID: 21d117aa AdapterVendorID: 0x10de AppInitDLLs: %SystemRoot%\System32\nvinitx.dll AvailablePageFile: 53314732032 AvailablePhysicalMemory: 4769107968 AvailableVirtualMemory: 8778712899584 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220808125904 CPUMicrocodeVersion: 0x29 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Running in Safe Mode CrashTime: 1661049042 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=18.7366) GraphicsNumRenderers: 2 HeadlessMode: 0 InstallTime: 1660509565 JSOutOfMemory: Reported LauncherProcessState: 0 ModuleSignatureInfo: {"Broadcom Corporation":["BtMmHook.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","normaliz.dll","psapi.dll","dxgi.dll","Wpc.dll","api-ms-win-downlevel-advapi32-l2-1-0.dll","api-ms-win-downlevel-shlwapi-l2-1-0.dll","rasadhlp.dll","npmproxy.dll","netprofm.dll","winrnr.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","duser.dll","dui70.dll","dbghelp.dll","dwmapi.dll","uxtheme.dll","winmm.dll","wsock32.dll","samcli.dll","IPHLPAPI.DLL","netutils.dll","ntmarta.dll","propsys.dll","MMDevAPI.dll","avrt.dll","version.dll","WSHTCPIP.DLL","powrprof.dll","wtsapi32.dll","rsaenh.dll","wship6.dll","mswsock.dll","bcryptprimitives.dll","wevtapi.dll","apphelp.dll","winsta.dll","RpcRtRemote.dll","profapi.dll","msasn1.dll","api-ms-win-downlevel-shlwapi-l1-1-0.dll","api-ms-win-downlevel-advapi32-l1-1-0.dll","api-ms-win-downlevel-ole32-l1-1-0.dll","devobj.dll","api-ms-win-downlevel-version-l1-1-0.dll","cfgmgr32.dll","api-ms-win-downlevel-normaliz-l1-1-0.dll","api-ms-win-downlevel-user32-l1-1-0.dll","imm32.dll","msvcrt.dll","clbcatq.dll","setupapi.dll","sechost.dll","shlwapi.dll","ws2_32.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","mozglue.dll","osclientcerts.dll","softokn3.dll","lgpllibs.dll"]} MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0126, AdapterSubsysID2: 21d117aa, AdapterDriverVersion2: 8.15.10.2538FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 352 StartupCrash: 0 StartupTime: 1661048709 SubmittedFrom: Client SystemMemoryUsePercentage: 72 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220808125904","version":"103.0.2","vendor":"Mozilla","displayVersion":"103.0.2","platformVersion":"103.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16267,"virtualMaxMB":8388608,"cpu":{"isWindowsSMode":false,"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2691,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"installYear":2017,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"binary":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"},"profile":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"},"system":{"model":"WDC WD10JPLX-00MBPT0","revision":"01.01H01","type":"HDD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA NVS 4200M ","vendorID":"0x10de","deviceID":"0x1057","subsysID":"21d117aa","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVendor":null,"driverVersion":"9.18.13.1269","driverDate":"10-28-2013","GPUActive":true},{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0126","subsysID":"21d117aa","RAM":0,"driver":"igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32","driverVendor":null,"driverVersion":"8.15.10.2538","driverDate":"9-26-2011","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"blocked:FEATURE_FAILURE_SAFE_MODE"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":true},"userPrefs":{"accessibility.browsewithcaret":true,"app.shield.optoutstudies.enabled":false,"browser.newtabpage.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.addresses.enabled":false,"extensions.formautofill.creditCards.enabled":false,"media.gmp-gmpopenh264.lastInstallStart":1659646438,"media.gmp-gmpopenh264.lastDownload":1659646445,"media.gmp-gmpopenh264.lastUpdate":1659646445,"media.gmp-manager.lastCheck":1660847661,"media.gmp-manager.lastEmptyCheck":1660847661,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":8},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17516,"resetDate":18604},"addons":{"activeAddons":{"{2a168bd0-55d2-466f-9c68-077c416943be}":{"version":"1.2","scope":1,"type":"extension","updateDay":18604,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"fdm_ffext2@freedownloadmanager.org":{"version":"3.0.57","scope":1,"type":"extension","updateDay":18918,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"uBlock0@raymondhill.net":{"version":"1.38.6","scope":1,"type":"extension","updateDay":18918,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"@contain-facebook":{"version":"2.3.1","scope":1,"type":"extension","updateDay":18842,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{4853d046-c5a3-436b-bc36-220fd935ee1d}":{"version":"7.4.0","scope":1,"type":"extension","updateDay":18841,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{abed7ce6-ea64-4b94-9531-bacf5acb9166}":{"version":"1.7","scope":1,"type":"extension","updateDay":18604,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"enhancerforyoutube@maximerf.addons.mozilla.org":{"version":"2.0.107.2","scope":1,"type":"extension","updateDay":18891,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"jid1-NIfFY2CA8fy1tg@jetpack":{"version":"4.39.1","scope":1,"type":"extension","updateDay":18930,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{20fc2e06-e3e4-4b2b-812b-ab431220cada}":{"version":"1.3.0","scope":1,"type":"extension","updateDay":18604,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{b9acf540-acba-11e1-8ccb-001fd0e08bd4}":{"version":"17.4","scope":1,"type":"extension","updateDay":18912,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"firefox@ghostery.com":{"version":"8.5.7","scope":1,"type":"extension","updateDay":18808,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.6.0","scope":1,"type":"extension","updateDay":18810,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"{361c507c-7752-40d4-9143-af3d0b44f629}":{"version":"1.6.1","scope":1,"type":"extension","updateDay":19210,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18503,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19217,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19181,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"103.0.0","scope":1,"type":"extension","updateDay":19217,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19217,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"google@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazondotcom@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ebay@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2449.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1680034-rollout-shirley-feature-roll-out-81-to-83-release-81-83":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"__NO_ENROLLMENT_ID__"},"bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"15b64671-1d61-48f5-8544-570a3caca2ba"},"bug-1712189-rollout-keep-firefox-up-to-date-even-when-it-is-not-ru-release-90-94":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"382ce082-0ddd-437e-8ca5-45cbbc50729d"},"bug-1766618-rollout-disable-websocket-over-http2-release-91-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"415ee89e-b069-4b9c-8cca-23344a6d97c6"}}} TelemetrySessionId: 588f7ac0-0f10-4205-ba6a-199182ad1d8e Throttleable: 1 TotalPageFile: 66704510976 TotalPhysicalMemory: 17057431552 TotalVirtualMemory: 8796092891136 URL: about:blank UptimeTS: 874.459395618 Vendor: Mozilla Version: 103.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
VMCI sockets DGRAM : 0 : 28 : 2 : 0 : 0x9 : 0x8 : %windir%\system32\vsocklib.dll :  : 570adc4b-67b2-42ce-92b2-acd33d88d842 
VMCI sockets STREAM : 0 : 28 : 1 : 0 : 0x26 : 0x8 : %windir%\system32\vsocklib.dll :  : 570adc4b-67b2-42ce-92b2-acd33d88d842

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

My homepage is Google. When i open it on my desktop (win7) the cursor is automatically in the search bar on that webpage. As i want it to be. My number one function when opening firefox is to search google so that is where i want to start. NOT in the address bar ever.

On my laptop (upgraded to win10) it is in the address bar.

I installed the exact same profile from my desktop to laptop.

I have run it in troubleshoot mode and the issue went away. So i disabled all addons and custom themes but issue still persisted.

I turned off hardware acceleration, no change.

What else could troubleshooting be turning off?

Why does the exact profile work on desktop but not laptop ?

I currently have like 40 windows and a few hundred of tabs opened from when the bookmark star was not working after updates. I have found it too difficult to organize my current filing system ever since they stopped the drag and drop feature. I want to type in more than the first letter to find a file or folder. I want to type in a word - have those FOLDERS only come up to chose from with that word in their titles..but alas no field to do so. The Organize page is hard to find - below the options as a postscript on the ff options submenu. Once there - it doesn't bring up just folders in one box and the files that you want to organize in another box and the ability to drag them into the right folder. Instead it brings up only misc files in no particular order. I can't work with that for type of job. This is more for finding a file I think - alone. So -that's why I left so many files up. Not my normal way to do things - I would file them then close all windows down empty - or maybe just what I was working on still up. Not my question. My question is just what was in the title bar. That's all. Thanks. Oh I know the setting is there to have them open at start up or not. Question is is I say no - will they be deleted? I know you can click on "restore prior session" from the ff menu after history. (altho I can't see it - poss bec I opened with prior session. ) I basically want access to SEE my prior session windows/tabs without opening them until I CLICK on them to activate them. I want to see the TITLE of the links basically "off-line" and decide if I want to go there and work or not one by one - NOT to "restore all" or not. And if you don't restore previous session on your subsequent session - and logoff/shutdown. Is the prior session lost for your "3rd session and forward"? does it only save the very last session? say i had 40 windows open. chose not to open them auto next session - via settings. AND i never opened them all for that subsequent session. What happens to those 40 windows the next time? Are they unsaved? Since i never opened them - say only used the new blank windowtab to check the weather. closed the link shut down. That session had no windows or tabs left open but the home page = next session should have no windows or tabs saved in the ff menu underneath the history by how it is said. There is no clarification. It's a big deal to just try it - and lose 300 tabs I need to look at and favorite through. Get me? I hope it's clear. I feel you only need the title bar but it wouldn't allow so I felt I had to elaborate. PLS help. I have to clean up to do MS OS upgrades, backups, I have partions, gotta read up so this thing has to be fixed first. Plus auto opening/connecting to links on all those tabs at start up is interferring with updates bec they happen at the same time - badddd news. Thanks all!

reference cor-el Feb 26, 2023, 8:20:54 AM . may i please say a huge thankyou to whoever responsed to my plea for help regarding Bookmarks. thankyou so much and so quick. i do get bogged down on these technicalities so to receive such outstanding support is much appreciated. thankyou. wish you well. andrew

Hello, my brother removed Firefox when I wasn't at home. I had many important data in it, like password, bookmark and etc. can you help me to restore my data ?

When trying to print in Firefox all I get in the print preview window is a spinning wheel. It is only doing this with Firefox. Printing works fine with Edge and Google Chrome. It just started doing this a couple of days ago. Restarting has no effect. Any ideas?

Hello Fire Fox,

I am trying to access a personal account through a client portal & every time I try I get his error code: PR_END_OF_FILE_ERROR.

I have cleared my cache & every other trouble shooting option available to me. I need to access this client portal asap.

My HP computer is old 2014/15 & is running on Windows 7, does that have anything to do with my issue?

I have tried accessing this client portal on my new smartphone, newer Samsung tablet as well as another newer computer & I keep getting the same message.

Is it the website or my device?

Any advice is greatly appreciated, thank you.

Hello. I have two computers (A and B). the hard drive on the B died and i just had a new hard drive installed. i have installed firefox on B. the sync to my A does not work. firefox asks me to sign in. i sign in with my email address and password for B, this is not accepted. i then try signing in with A's password and that is not accepted either. when i check A's settings, it doesnt allow me to add B as a new device. Any help would be appreciated. Thanks

Hi All my icons changed to a globe image yesterday. I don't know why. However, I discovered that if I opened a bookmark, the correct icon reappeared. With 30 bookmarks to work on, this seemed like a lot of time, BUT your can "Open All Bookmarks in Tabs" and if you wait long enough, all your icons will be restored to those which the websites supply.

Hi, I explained in the query itself. I do not have any add on or downloaded any ad blocker software. But genuine sites are not allowed to for eg. to access a speed test website keralatelecom.info. I get this alert

I DL'd LibreOffice. I went to Writer to create a master grocery shopping list. I figured I'd use a Table. It asked me if I wanted to Create a Database. I figured yeah, I'm going to probably create all kinds of grocery shopping lists. Per store. Per item. I want to cross reference items to compare. Perhaps keep records of store price and best sale price with date of sale. I don't know what is possible yet. Anyway, to create a LIbreWriter Database it errored that I needed to install a JAVA JRE. Java says FF doesn't support it.

It linked to Oracle whereby I could not find a comparable DL to JRE.

Support.mozilla seems to have been saying do it offline with a bunch of complicated workarounds.

I just want to do something simple to fix this. I have to do a complicated update for Win7 to 8 or 10, then to 11 and have been preparing backups on my 2TB HP with an already partitioned hard drive so I don't have time to mess around (plus medical issues make it difficult to do most days. I mention this because perhaps Win11 will factor into your reply.

What's the best thing to do? DL a specific/different Office Style Suite to work with FF? If so which? What's the safest way to go? Thank you for your advise.

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

Mozella listed email support-seamonkey@lists.mozilla.org, Failed so here it is: OK! I've been using Mozella from your inception over 29 years. Now you and others are forcing me to convert to Firefox and Thunderbird.

Thunderbird is only 50% as good as the SeaMonkey Browser and Email, but usable if I can "cut and past addresses" from in SeaMonkey browser. I have prepared all the Exports and inports from SeaMonkey.

I have installed Firefox and filled in all of its Profile, Account, settings and Email Communications. Firefox gives me NO usable instructions for importing and of the referenced exports!!!! What little Firefox found in Thunderbird are NOT anywhere near COMPLETE!! Several needed items disappeared!

At least SeaMonkey publishes DETAILED instructions for preparing both the Export and Import items.

Firefox has no listing "PREFERENCES" section! Thunderbird has no Composer or Advance sections and details.

Under Firefox/Applications/mailto Indicates: "SeaMonkey (Default). Does this mean I must have SeaMonkey installed as well or can I change that to Thunderbird?

Firefox HELP is no help at all

NOTE: I have been using SeaMonkey by all 5 or 6 names for personal use and 23 years for my Police Department work. NOTE: I have tried to reach Mozella several times by USPS to the address listed in SeaMonkey and addresses in your local Phone Book. All were returned Marked as wrong address and phone as no longer in service.

I would greatly appreciate you sending me detailed directions to finally get things working so I can get both computers running properly and upgraded to Windows 10.

Respectfully; Vern H. Goding Loyal and Faithful User [removed address from public view as this is a support forum]