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Feature on web site not working when using Firefox only

Cannot delete items added to cart on patioslingsite.com using Firefox. Works ok using Google and Microsoft Edge browers. Using latest Firefox update on my Windows 10 OS a… (read more)

Cannot delete items added to cart on patioslingsite.com using Firefox. Works ok using Google and Microsoft Edge browers. Using latest Firefox update on my Windows 10 OS and tried a few setting changes in Firefox without resolve. Is there a particular setting that needs to be changed or is there something else going on?

Asked by gaemmershy 2 years ago

Last reply by FredMcD 2 years ago

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Retrieving bookmarks

I updated the operative system on my laptop but, when I opened Firefox and signed into my profile, it didn't import my old bookmarks, only the browsing history. Passwords… (read more)

I updated the operative system on my laptop but, when I opened Firefox and signed into my profile, it didn't import my old bookmarks, only the browsing history. Passwords and other data are all there, only the bookmarks are gone.

Is there a way to get them back?

Asked by francescogentilini 2 years ago

Last reply by cor-el 2 years ago

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2 step Authentication

Every time I log into Quickbooks using Firefox as my browser i am asked for a code. 2 Step authentication is turned off in both Intuit and Firefox. Other browsers (Chrome… (read more)

Every time I log into Quickbooks using Firefox as my browser i am asked for a code. 2 Step authentication is turned off in both Intuit and Firefox. Other browsers (Chrome and Safari) do not require 2 step authentication to log into Quickbooks. How do I stop Quickbooks from asking me for the code for each login when using Firefox??

Asked by home41 2 years ago

Last reply by cor-el 2 years ago

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Two-Factor Auth Setup will not accept numerical codes from newly created Authy 'Firefox Account'

I got a new phone and went to reset my 2FA, scan a new QR, and go about my day. I successfully removed the old 2FA setup from Authy on my older phone, and from my Mozil… (read more)

I got a new phone and went to reset my 2FA, scan a new QR, and go about my day.

I successfully removed the old 2FA setup from Authy on my older phone, and from my Mozilla account. I can access my user account settings for my Mozilla account and select to add a new 2FA method.

I land on the page which displays a QR code, which I can scan with Authy, and which immediately shows my account information as confirmation.

However, once I try to enter the first numerical code displayed -- Mozilla's text field declines on "incorrect code". I have done this over several times, tried on both phones, and waited for further numerical codes to be generated from the app. No success.

Right now I am on default email based 2FA and cannot for the life of me get the QR or manual onboarding process to accept a code from my app. I have to return my old phone soon so I was hoping to get some advice and figure this out just in case the issue was due to something there.

Asked by DonyWahlberg 2 years ago

Last reply by cor-el 2 years ago

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Saved passwords and users could not use in firefox.

https://www.gfashion.com/en/ This website is important for me. I have saved all passwords and users info to firefox. When I login in , the username and password is empty… (read more)

https://www.gfashion.com/en/ This website is important for me. I have saved all passwords and users info to firefox. When I login in , the username and password is empty.

Even if I click the username input box, the stored user list will not be displayed, but when I click the password box, the stored user password list can be displayed, which is unacceptable. I also tried in mobile version. It is the same thing.

I have used all the methods mentioned in Support, but still cannot solve the problem. But the website works well in Chrome and Edge. Although I like this software very much, I have to use it sparingly because it is troublesome to log in every time. I hope you can support this type of website, thank you.

Asked by wasay200312 2 years ago

Last reply by cor-el 2 years ago

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Firefox closes randomly on Ubuntu 22.04

Thanks in advance! Since I've upgraded to Ubuntu 22.04 "Firefox" randomly started closing it's self without any crash report what so ever. I've read some article on Ubu… (read more)

Thanks in advance!

Since I've upgraded to Ubuntu 22.04 "Firefox" randomly started closing it's self without any crash report what so ever.

I've read some article on Ubuntu forums but I couldn't find any helpful information (Or they didn't work for me)

Please anyone help! I've been using Firefox all the time and has never crashed until the upgrade to Ubuntu 22.04

Any help is highly appreciated!

Asked by Chucky 2 years ago

Last reply by jonzn4SUSE 1 year ago

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The recent download item open button does not trigger the opening of the folder and if I download a file for a second time it opens/run/user/1000/...

Hello, I was trying to fix this issue on my browser but I was not able to do it. The OS is Ubuntu 20.04.3 LTS 64-bit. Currently, I'm using Firefox version 99.0a1 but I ha… (read more)

Hello, I was trying to fix this issue on my browser but I was not able to do it. The OS is Ubuntu 20.04.3 LTS 64-bit. Currently, I'm using Firefox version 99.0a1 but I had the same issue on version 97. Also, I have this issue on only one of my PCs. As I said in the subject: - The browser freezes the whole PC and I have to force reboot it. (I already disabled the hardware acceleration) - the recent download item open button does not trigger the opening of the folder. - If I try to download a file, the browser ask me where to save it. But if I try to download another one the browser shows me the directory with path /run/usr/1000/... I tried to delete places.sqlite but I received the same result. ... I'm attaching two screenshots also. Thanks a lot!

Asked by Boyan Bozhidarov 2 years ago

Last reply by jonzn4SUSE 1 year ago

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UNACCEPTABLE: Auto File Download to Windows "Download" Directory

PLEASE help me find a way around this 'so called' improvement of auto downloading any attachment or file to my Downloads folder without any choice from me. I have checked… (read more)

PLEASE help me find a way around this 'so called' improvement of auto downloading any attachment or file to my Downloads folder without any choice from me. I have checked the 'always ask' in General settings - this functionality DOES NOT WORK - IT IS A waste of time. When prompt asks what you want to do, it auto downloads IN THE BACKGROUND even if you say open and do NOT check save option. This is a MAJOR frustration, makes extra work for me to have to remember to go back to Downloads to delete all these files that just pile up, where I separately saved-off the file as usual to my other, separate intended directory. We should have the right to make that decision on whether or not we want to save it to our computers and take up space. PLEASE REVERSE THAT FUNCTIONALITY TO WHAT IS WAS BEFORE. THANK YOU>

Asked by fk350z 2 years ago

Last reply by Aaron Grosky 1 year ago

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Dropbox file won’t open

I downloaded Dropbox via Firefox and saved a document. I have my File Explorer set to open Dropbox files with Firefox. But … when I try to open my downloaded Dropbox fil… (read more)

I downloaded Dropbox via Firefox and saved a document. I have my File Explorer set to open Dropbox files with Firefox. But … when I try to open my downloaded Dropbox file, Firefox opens, and I get a box that asks “Open File” or “Save File.” No matter which I click, a new screen opens with the exact same box, repeatedly. I have let computer sit, in case file was just loading slowly, but never does. I have uninstalled and reinstalled Dropbox several times, cleared Firefox cache, made sure my security allows downloads to Firefox. Can anyone help me? Let me add, the file in question is a family tree, and I was wondering if I might need to use something like Adobe Acrobat Reader as a third party location for opening this file. Thank you for any help you can provide.

Asked by jackcindyh 2 years ago

Last reply by Terry 1 year ago

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lost shortcuts tabs bookmarks saved passwords

I accidently uninstalled firefox browser and lost my homepage shortcuts to websites, tabs on the browser, saved passwords, bookmarks etc. I tried logging in after install… (read more)

I accidently uninstalled firefox browser and lost my homepage shortcuts to websites, tabs on the browser, saved passwords, bookmarks etc. I tried logging in after installing it again and apparently I didnt have an account. Is there any way to get my stuff back? It is a big blow and sets me back on a lot of things. Help Ryan

Asked by Ryanvaughan777 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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"Password required" popup blocks the entire Firefox app

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I… (read more)

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I enter my primary password or click "Cancel", the popup goes to the background and I cannot close it, nor click on anything in the app. In fact, I cannot even close the app except from the upper menu bar (I'm on OSX). See the attached screenshot to get an idea. Please help!!!

Asked by Giom 2 years ago

Last reply by Terry 2 years ago

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Clean install of Firefox v91.8.0

After upgrading to v91.8.0 I experienced a multitude of issues: unwanted folders, duplicate folders, incoming mail going directly to trash, and more. How can I do a clea… (read more)

After upgrading to v91.8.0 I experienced a multitude of issues: unwanted folders, duplicate folders, incoming mail going directly to trash, and more.

How can I do a clean install of v91.8.0, getting rid of all existing formatting and data?

Asked by rlm98253 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Firefox "locks up"

I am running Firefox 99.0.1. Lately (probably since the last update) when browsing the web, Firefox will lockup and not be responsive to clicks on hyper links. The issue … (read more)

I am running Firefox 99.0.1. Lately (probably since the last update) when browsing the web, Firefox will lockup and not be responsive to clicks on hyper links. The issue goes away when I close Firefox and re-open, but after clicking on 3 or four links, it locks up again. MS Edge does not have this problem with the same websites. I did notice in Task Manager that Firefox is opening up 10 processes. Can anyone give some suggestions?

Asked by dschlic1 2 years ago

Last reply by FredMcD 1 year ago

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downloaf facebook videos to desktop in firefox

recently I had my windows 10 reinstalled and had to reinstall firefox before the reinstate of operating system I had a video add on for facebook that would let me save … (read more)

recently I had my windows 10 reinstalled and had to reinstall firefox before the reinstate of operating system I had a video add on for facebook that would let me save a video to my desktop so i can send to facebook or send privately in facebook chat> had an add on that did that but i can not find it anywhere. again i had forgotten the name i think it was browser downloader but not sure. I forgot the name but loved it also now after reinstalling fire fox in the setting where it says application and defaults i do not see my mp4 which is windows media player listed there. I am sending a screen shot to you

Asked by Mary 1 year ago

Last reply by FredMcD 1 year ago