Firefox routinely freezes and I need to restart my computer

For the last 1 year, Firefox has been reliably crashing on my machine (M1, macOS Monterey, Version 12.0.1) after a undefined period of use from the time I start up my co… (read more)

For the last 1 year, Firefox has been reliably crashing on my machine (M1, macOS Monterey, Version 12.0.1) after a undefined period of use from the time I start up my computer. Sometimes is an hour, sometimes 30 minutes, sometimes it can last the whole day. Once it happens, it will first lose internet connection, none of the sites would load, then the only thing I can try to do is to quit it. But Force quitting or pkill -f Firefox on terminal does not entirely quit it even though the window is closed, some process is still running that prevents it from really quitting. In about 50% of the time, this crash will then spread to my entire computer, and I have to press and hold the power button to restart. This cycle will repeat a few times a day. Its completely debilitating. I have tried uninstalling (including removing all library files), reinstalling newest version, upgrading my OS etc. Problem will go away for a few days and then will slowly creep back. Happy to provide any info that you need for diagnosis.

Thank you! L

Asked by Lena Wilson 1 month ago

Last reply by zeroknight 1 month ago

Tabs/windows crashes when clicking link

Om Macos 12.7.3 Monterey using FF 115.7.0esr (64-bit). Been using FF since God knows when. All well. But a couple of months ago windows or tabs are crashing. When I'm hit… (read more)

Om Macos 12.7.3 Monterey using FF 115.7.0esr (64-bit). Been using FF since God knows when. All well. But a couple of months ago windows or tabs are crashing. When I'm hitting a link and either holding Cmnd or right click "open in new tab" in order to get the linked page in new tab, the tab/window I'm using shuts down. Poof.

Asked by dan279 2 months ago

Last reply by Paul 2 months ago

How to enablethe reader view in a web page?

2 questions 1.: How to build a web page, that enables FF's reader view? 2.: Is it possible, to customize the reader view to include the full URL instead the domain name… (read more)

2 questions

1.: How to build a web page, that enables FF's reader view?

2.: Is it possible, to customize the reader view to include the full URL instead the domain name only?

Asked by ajfrenzel 2 months ago

Last reply by cor-el 2 months ago

mozilla password

I have forgotten my password and cannot reset it. When I click on "Sign in" my only choice is Enter Your Primary Password. I have forgotten my Primary Password. Using Fir… (read more)

I have forgotten my password and cannot reset it. When I click on "Sign in" my only choice is Enter Your Primary Password. I have forgotten my Primary Password. Using Firefox 122.0

Asked by edward burlingame 2 months ago

Last reply by cor-el 2 months ago

java script

I am not computer savvy as a warning. I have Firefox as my browser. I am having trouble because my email Yahoo and other situations are not working right because they s… (read more)

I am not computer savvy as a warning. I have Firefox as my browser. I am having trouble because my email Yahoo and other situations are not working right because they say, " 'Java Script' is not enabled." I did not even know what Java Script was. How do I enable Java Script or what is a substitute that Firefox recommends that will work like Java Script? Thank you

Asked by Youarelovedwithaneverlastinglove 2 months ago

Last reply by cor-el 2 months ago

suspicious connection block

Bitdefender blocks Firefox from accessing cloudfront.net..calling it a suspicious site. The connection attempts happen constantly... quite a nuisance. I hesitate to put t… (read more)

Bitdefender blocks Firefox from accessing cloudfront.net..calling it a suspicious site. The connection attempts happen constantly... quite a nuisance. I hesitate to put this site on an exception list without knowing more about it.

Thanks for any help.

Asked by rhren1 2 months ago

Last reply by cor-el 2 months ago

Two Firefox entries in Windows 10 Apps & Features

Firefox Settings/Help/About failed to show most recent version of Firefox. I downloaded and re-installed to get Version 122 but now I have two entries in Windows 10 App. … (read more)

Firefox Settings/Help/About failed to show most recent version of Firefox. I downloaded and re-installed to get Version 122 but now I have two entries in Windows 10 App. One is dated 2022 (probably the original 32 bit version) and the other is dated today. Can I safely delete the older entry?

Asked by heylmg 2 months ago

Last reply by cor-el 2 months ago

Download issues

Dear Friends at Firefox, There is only one reason that i'm using Firefox less and less ; because of the download files options. When i choose the option to download… (read more)

Dear Friends at Firefox,

There is only one reason that i'm using Firefox less and less ; because of the download files options. When i choose the option to download to a particular location, inspite of that, most files get down loaded to the firefox download folder and i always have to go there and then copy or move it out to a location desired.

There is no easily vavilable info about that.

Would request some info and help for the same. i have tried all that i could from the current browzer settings and it has not helped.

Been a loyal fan of Firefox and would love to have this resolved.

Thank you,

Ashish

Asked by ashman1998 6 days ago

Last reply by zeroknight 6 days ago

Web Developer Tools / Responsive Design Mode

It used to be that all ticked device settings in Edit Mode, standard and custom, are selectable in Web Developer Tools / Responsive Design Mode. Before, the cursor, indic… (read more)

It used to be that all ticked device settings in Edit Mode, standard and custom, are selectable in Web Developer Tools / Responsive Design Mode. Before, the cursor, indicated by the blue outlined box as shown in the attached screen shot, wraps around the list of devices to show the other hidden device settings. But now, the cursor just wraps but the values in the list do not adjust to show the other device setting that are available to be selected.

I don't know if I unknowingly, did something that triggered the lost functionality mentioned above.

How could I restore this lost functionality so that I could test my website in all the device settings that I have checked in the Edit mode?

Asked by arman.gloria 1 month ago

Last reply by cor-el 1 month ago

RELAY Premium

When I try to access my premium relay dashboard, I am taken to the free option and asked if I want to upgrade to premium..... I have been a premium customer for 2 yeras?… (read more)

When I try to access my premium relay dashboard, I am taken to the free option and asked if I want to upgrade to premium..... I have been a premium customer for 2 yeras? Can you help/advise please? Tim

Asked by timawmack1 1 month ago

Last reply by Paul 1 month ago

Downloading report results in xlsx or pdf are blocked at first and when released they are corrupted

Since the last upgrade of firefox to version 125 we cannot download anything anymore from our internal servers using firefox. At first the download is blocked because of … (read more)

Since the last upgrade of firefox to version 125 we cannot download anything anymore from our internal servers using firefox. At first the download is blocked because of an insecure source (but the server is on our internal LAN). Then when we choose to allow it anyway, the file always is corrupted. That means we cannot save any report results anymore.

I already tried to uninstall firefox and install an earlier version (124) but the result was the same.

Please help to solve this issue asap

Asked by Louis 6 days ago

Last reply by Agent virtuel 6 days ago

Convert pdf to word

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it. … (read more)

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it.

Asked by mchasehq1 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

How do I make a new Profile?

How do I make a new Profile on my Mac? I followed these instructions, but couldn't find the Profile manager, https://support.mozilla.org/en-US/kb/profile-manager-create-… (read more)

How do I make a new Profile on my Mac? I followed these instructions, but couldn't find the Profile manager,

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

Any ideas?

Asked by david.tannenbaum 1 month ago

Last reply by cor-el 1 month ago

pocket's recommended articles in new tabs

I'd like to turn off the recommended articles that I see when opening new tabs. I find them to be quite bothersome, and the link pocket provides to learn more about this … (read more)

I'd like to turn off the recommended articles that I see when opening new tabs. I find them to be quite bothersome, and the link pocket provides to learn more about this features a nonexistent article on how to disable these recommendations. Could you help me disable these?

Asked by sajones634 5 months ago

Last reply by zeroknight 5 months ago

Appearance of <embed> icon when selecting text

I've been seeing the black embed icon appear when I select text. It's only been recent. My browser is 125.02 and up to date and I have Windows 11. Is this from a recent… (read more)

I've been seeing the black embed icon appear when I select text. It's only been recent. My browser is 125.02 and up to date and I have Windows 11.

Is this from a recent update? I'd like to disable it if possible.

I attached a screenshot.

Thanks in advance!

Asked by blanshay 8 hours ago

Last reply by zeroknight 1 hour ago