منتدى دعم ”Firefox“

Hello. I'm using Firefox 119 for MAC OS. However my device is labeled as Windows 10 Firefox. I don't have any Windows software labeled anywhere. I have signed out, restarted device and still no change. When I log into a website from Firefox, my "authorized device" is recognized as Windows Firefox.

Please advise, Thank you

Hello firefox team, recently my firefox account was disconnected then i have refresh firefox and re-signin to my account i saved many password in my firefox password manager after sign in my all password was removed. sync system in not restoring my password please help.

Hello; so, my brother lend me his old laptop, clean. I signed in firefox with my account and explore normally. One day, he need it back a couple days so he can work while he repairs his main machine. Log off of my account and log on in his. Now my bookmarks, historial, loggins, etc appear in his session. We think that can not be possible with separate accounts with different associated e-mail and passwords, but here we are.

There is a way to separate my things from his account? It only happens to him, i don't have in my browser his data. Thanks

I use windows 10 Pro as the main synching device to synch Firefox to my iPhone ver. 14 and ninth generation iPad. Neether the iPhone or iPad will synch. Seems like the changing of the guard in management has screwed things up that were working a few days ago.

I am having trouble sending tabs from my phone to my PC. My device is connected to my computer, and I can send tabs from my PC to my phone successfully, but not the other way around. I have no idea what could even be the issue, and I have only seen people asking about sending tabs from PC to Mobile, not the other way around. Is there something I am missing? None of the Firefox troubleshoot pages have helped.

Hello

Lost all of my data my laptop for hang and stuck I had to reistall whole windows.

after the I logged to my firefox account and all the data store was lost

please can any one help me

does it get sync any where? it was 10 years of data.

thanks

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried allowing all cookies, restarting the browser several times, and even explored the config files.... to no avail.

How do I "enable local storage"? that's the error that sync provides me, but there is no option to fix that and all of your help files point me to cookies information (which I have done everything with). There are no actual help files to fix the local storage problem. This is frustrating!

Do I have to uninstall the entire application? If so, how to I preserve my bookmarks and pws without also porting over whatever is broken in the application?

On Wednesday, 12/6, I got a new work computer. FYI--both old and new computers are Dell laptops using Windows.

So on Tuesday 12/5, I had synched everything--Bookmarks, History, Open tabs, everything. I checked to make sure everything had synched because I knew I didn't want to lose my info.

After I had done that, I also signed out and deleted the history from that old device because it said that wouldn't affect the synched information.

On the new device, I haven't been able to access everything from that sync. I can see that most of my Bookmarks are there but the Open Tabs are nowhere to be found.

In "Connected Service", I see my old device listed but it says the last sync from that device was 4 months ago (that is definitely not the case).

When I look under "re-open all tabs" in Settings it only shows what I've opened on this new device (mostly Help topics trying to figure this out!)

Is there anyway to get back to the most recent sync? Especially but not only the Open Tabs?

THANKS! Christina

recently firefox has requested a password before i can use it i have changed the password because it kept saying wrong password and when i enter the current password it says wrong when i go to a mobile device it accepts the password

I can't play certain games on pogo.com. I had a version of just Firefox I used before & it worked great. If anyone could please help, i would appreciate it, thanks!

I'm fairly new at this game of 'digital talking', so: I just paid for a 2yr subscription but do not see any visual evidence that this is indeed the case. How do I know I'm currently protected, isn't there an icon supposed to be on the monitor?

Hi Support,

I have always been struggling with the idea of syncing two devices, that is main and secondary devices, and that when logged out of the secondary device, user details such as passwords, booksmarks and other important things are left bare on that browser or secondary device.

It is my believe that, after completing whatever task that led users to sync both devices, the moment the user logs out on the secondary computer, or any of the computers, the passwords, bookmarks, history and other essential details should not display again on such computer or browser anymore but apparently thats not the case with Mozilla Firefox browser.

Kindly look into that and work on it....THE SECURITY AND SAFETY OF THE USER IS LEFT WIDE OPEN!!!

My Lenovo crashed we are getting ready to reinstall Windows and we have tried all the options to find the Hidden File in Notepad recovery. Our last step is to see if it will copy the drive and makeup a backup of the C drive and still keep the files. If not then I have lost my Lenovo bookmarks.

I am on my old HP Desktop and the bookmarks are older on that one as I have used the Lenovo for the last two years.

Both the Lenovo and the HP have the Sync option on. The last time the Lenovo was Synced was Feb 24 I think it was. I thought we could sync the Lenovo to the HP but that doesn't work. We have enough copies of the data from the HP and can reinstall those if need be.

We took FF off the computer and reinstalled like it was a new machine and was looking to see if we would sync with the Lenovo, but somehow it synced with some version and pulled up the Old HP info.

Questions: 1 - Is the anyway to find the file in the CMD Notepad version when you can't get a search or look for hidden files option. 2 - Is there any way to get the accounts to sync with the Lenovo if there is even a backup? 3 - Any other help or suggestions would be helpful!

Thank you sooo much!!

Steve

My Firefox does not restore data automatically. I will recount everything as follows. Initially, my Firefox showed signs of lagging, so I deleted Firefox and reinstalled it (at this time my account was still logged in and syncing normally). After I successfully reinstalled Firefox, I forgot the password because I hadn’t logged into Firefox for a long time. After I reset the password and logged into Firefox to sync, and I clicked Sync now many times, it still did not sync and retrieve all the data I had earlier. Can someone help me! Many of my important documents have been lost!

Hello Mozilla,

I'm at wit's end with using Firefox sync. I've tried every fix I can find in the support docs, including deleting my account, stopping sync on all devices and fully deleting the app on 2 Windows PCs, a Mac, two iPads and an iPhone. I've tried creating a new account, then reinstalling a clean backed up copy that I'd fixed all the screwed up bookmarks, then reinstalled and reysnced all devices and FF sync is still an utter mess.

It keeps messing up the order of my folders and bookmarks, as well as randomly duplicating the bookmarks all over hell and creation in my bookmarks segmentation.

This is the first time I've had a problem with Sync, but I'm getting sick of it, because I cannot rely on it to work and because I'm too reliant on my bookmarks for many things, I'm about to dump using Firefox entirely, which is saying something because I despise other browsers.

I'd appreciate help.

Chris Pierdominici