hyperlinks auto-opening in edge instead of Firefox

All of a sudden when I open a link from an email it opens on Edge instead of Firefox, even though Firefox is my default browser. Can you please tell me where I can change… (read more)

All of a sudden when I open a link from an email it opens on Edge instead of Firefox, even though Firefox is my default browser. Can you please tell me where I can change the automatic setting? Thank you, Maria

Asked by coemar 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

FireFox - User does not have privileges to save a file.

I have two end users that are having a different issues but they are of similar nature. First user can not upload anything to Microsoft Share point. She gets a message th… (read more)

I have two end users that are having a different issues but they are of similar nature. First user can not upload anything to Microsoft Share point. She gets a message that says she does not have proper permissions to upload. She does not have the same issue on Chrome or Edge. The second user is trying to download and or save a file from a couple of different websites but regardless on where she tries to save it on her computer it says she does not have proper permissions to save to "x" file location. She also does not have this issue when she is on Chrome or Edge.

For both users I have tried clearing cache and cookies, Rebooting their computers, uninstalling and reinstalling Firefox, deleting registry keys/user data from the computer itself. I have had no luck with resolving this issue and I can not find anything online that remotely resembles this issue.

Thank you and please advise

Asked by amassey1 2 days ago

Last reply by zeroknight 1 day ago

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Automatic download is TERRIBLE

Why why why why is FF forcing download of pdf files? It is a horrible problem for me. Especially because I am a university prof and, in the classroom, constantly display… (read more)

Why why why why is FF forcing download of pdf files? It is a horrible problem for me.

Especially because I am a university prof and, in the classroom, constantly display (my own!) files from the course management system on the classroom devices. I DO NOT WANT MY FILES SAVED ONTO THE (PUBLIC) CLASSROOM DEVICE. Never mind multiple copies as it will download EACH AND EVERY TIME I open it.

I have been looking everywhere for a solution or a way to disable this feature, there seems to be no such option but I am seeing a lot of posts from people who object to this as much as I do.

After many many years of loyally using FF and a paid subscriber to some Mozilla services, I am afraid I am going to have to give up using FF is this isn't fixed NOW.

Asked by natalieboisvert 1 year ago

Last reply by FredMcD 1 year ago

Midjourney & Canva

Midjourney website and also canva was working fine until i tried to open both of them today using firefox, but midjoueny froze and kept making firefox showing not respond… (read more)

Midjourney website and also canva was working fine until i tried to open both of them today using firefox, but midjoueny froze and kept making firefox showing not responding and then unfreeze and then freeze and so on, Also canva -as shown in the screenshots- is not working properly, it's laggy and won't load full pages.

I thought it was the websites' problem until i tried chrome - which i really hate to do- and voila, both of them worked fine, no freezing no lagging and pages are loading properly.

Is there any solution for this, because i really hate to use chrome but i am forced to do so until this problem is fixed :'(

Asked by Amr Salah 2 months ago

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Unable to generate API key, key confirmation email wasn't sent, no way to resend email confirmation

Hi guys, I'm trying to generate API key to access addon APIs using the addons.mozilla.org -> tools->Manage Api Keys. As web screen states before generating the k… (read more)

Hi guys,

I'm trying to generate API key to access addon APIs using the addons.mozilla.org -> tools->Manage Api Keys.

As web screen states before generating the key I need to confirm it via email, however no confirmation email was sent to "[email address]". This might be relevant to the issue, the account email was changed from "[email address]" to "[email address]" some time ago.

We've checked the following link trying to troubleshoot the issue on our end, but had no success. We haven't found the way how to resend the email via UI.

Could you please resend the confirmation email for API key to "[email address]" once more?

Thanks in advance, Vladimir from Kaseya Inc.

Asked by kaseya_admin 1 year ago

Last reply by Paul 1 year ago

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youtube links don't always work

In the past few months, I've had problems with links that come from emails received on my account. There are a couple of senders who have links to a web page. When I go t… (read more)

In the past few months, I've had problems with links that come from emails received on my account. There are a couple of senders who have links to a web page. When I go to that page, they often will have a youtube link, but the link is missing. Further, when working with the sender, they send another email with the web page pasted into it, I still don't see the link. They can see it before they send it.

I'm getting email direct from their website and am not using outlook or another client on my end. I have the same results on every browser I've tried. I'm not using any ad blocker and Firefox and Windows are up to date. I have also tried disabling my firewall. Nothing seems to help so far.

Anyone have an idea of what I might be missing?

Thanks!

Asked by smcdougal 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Pages not loading since updating Firefox

I have a problem only on one website (Ancestry.com). One of the pages there isn't loading. This has only happened since updating Firefox which I did yesterday or Friday… (read more)

I have a problem only on one website (Ancestry.com). One of the pages there isn't loading. This has only happened since updating Firefox which I did yesterday or Friday. I have contacted Ancestry and the problem isn't their end. I was told they have had numerous customers who use Firefox experiencing the same problem. Their advice was to contact Firefox but there doesn't seem to be a way to speak to anyone, or to reinstall Firefox. I am nervous of deleting and reinstalling because I am not at all computer savvy and I'm worried about losing all my bookmarks and passwords. I would really appreciate someone taking me through this in baby steps and plain English. Imagine you are helping your 90 yr old granny who doesn't know the tech terms!

Many thanks

Asked by njgatward 1 year ago

Last reply by cor-el 1 year ago

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Some pages crash on firefox

I listen to songs online from a website Naija Crawl. Some of its songs or pages crash when I use FireFox browser but work properly in other Browsers. … (read more)

I listen to songs online from a website Naija Crawl. Some of its songs or pages crash when I use FireFox browser but work properly in other Browsers.

Asked by benicant43 1 year ago

Last reply by Paul 1 year ago

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Reload to play sound

Hello, I have an issue with audio in Firefox As an example this website: https://www.radiofrance.fr/fip/radio-nouveautes It's a radio, when I hit play nothing sounds, but… (read more)

Hello, I have an issue with audio in Firefox As an example this website: https://www.radiofrance.fr/fip/radio-nouveautes It's a radio, when I hit play nothing sounds, but after reloading the page it works and play sound. Do you know how to fix that? Best regards,

Asked by Juanjo Salazar 1 year ago

Last reply by jonzn4SUSE 1 year ago

saving log in info

How to do this for my paid newspaper subscriptions ask me to log in every week: they say "You can avoid doing that by saving your login information on your browser" (I'm … (read more)

How to do this for my paid newspaper subscriptions ask me to log in every week: they say "You can avoid doing that by saving your login information on your browser" (I'm on Imac)

Asked by humanone 3 months ago

Last reply by cor-el 3 months ago

  • المُؤرشفة

I have lost connection to firefox. I am 76 years old and I am unclear as to why I no longer can browse with firefox

cannot install fire fox I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues w… (read more)

cannot install fire fox I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues with Firefox

Asked by Tracy Reed Molitor 1 year ago

Last reply by cor-el 1 year ago

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After an update firefox crashes at start even in safe mode

Crash ID: bp-c48a5523-2d22-4286-9a4b-c699f0221209 This was after an update last week to arch, I installed all the bits that seemed to be missing and now it crashes witho… (read more)

Crash ID: bp-c48a5523-2d22-4286-9a4b-c699f0221209

This was after an update last week to arch, I installed all the bits that seemed to be missing and now it crashes without giving me much info at all.

Asked by Jason B 1 year ago

Last reply by jonzn4SUSE 1 year ago

trying to open new window w/o any open tabs

Hello! I can't figure out what setting to fix this: every time I click to open a new window, about 35 tabs automatically open up that I have closed several times in the … (read more)

Hello!

I can't figure out what setting to fix this: every time I click to open a new window, about 35 tabs automatically open up that I have closed several times in the past. I simply want one new window without any previously opened tabs.

I've tried:

  • clearing my entire search history several times
  • shutting down Firefox and reopening (which opens up all those tabs)
  • uninstalling Firefox and reinstalling it
  • initiating the latest Firefox updates
  • restarting my computer
  • turning my computer on and off
  • looking through every single preference in my Firefox settings (I've unchecked anywhere it talks about opening tabs)
  • reading various articles on Firefox's support page and on other support websites to try to figure this out (there's little info on this problem; the support is mostly about how to save previously opened tabs

Please help! I'm tired of having to close down all these tabs every single time I have to restart my computer or have to shut down Firefox. It slows down everything I'm trying to do.

Thank you!

Asked by ortegly_44 3 months ago

Last reply by zeroknight 3 months ago

Page doesn't show links like other browsers do...

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It u… (read more)

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It used to work fine on FireFox. Would love to stay using FireFox and avoid the Safari thing. Love the browser!!! Mark Miller

Asked by mamiller53 4 months ago

Last reply by zeroknight 3 months ago