منتدى دعم ”Firefox“

Dear Mozilla

Long time user (love it) but the browser is consuming a lot of memory. With the same windows open in Chrome, Firefox is consuming 5 times the amount making the system slower glitchy.

This has been an issue for awhile and I checked all the posted solutions. Either the software is consuming an that is normal or something is running in the background. Firefox is at 1831.5 MB as I type this.

Can I uninstall then reinstall? or is everything going to return?

Thank you in advance

Ron

PLEASE HELP!

So I opened firefox as usual, which automatically restores my previous session, but only one tab was showing, and the rest were blank and had no addresses. Then I opened firefox again after closing, and only the last tab, of the previous tabs was showing. After that I looked for restore last session, but it was nowhere to be found. What I did find, was restore recently closed tabs, so i selected that. But of course, these were the recently closed tabs, and not my previous session. After looking around on the internet, I quickly found sessionstore files, but at that point, my past files had been updated.

Where does firefox house deleted/updated files? And how can I recover "previous" sessionstore files?

PLEASE HELP!

Recently Youtube refuses to play any videos for me, saying adblockers are against their rules. I have uninstalled Adblock, and reset firefox totally. Youtube is still blocking me. It works fine on Chrome. Do I have to switch to Chrome permanently?

Brian.

My apple computer performed an uninitiated re-boot and now the Firefox icon in the task bar does not show Firefox as running, but when I click on the icon it tells me that Firefox is open and it cannot open another window. How to I shut Firefox down and re-start it?

Hello there,

while trying to stream a Live-Stream i unfortunately get the following error, while the stream is loading: "Playback cannot continue. No available working or supported playlists."

Is anybody else encountering this issue?

Thanks in advance.

Sincerely

A couple of weeks ago the scroll wheel on my Logitech mouse stopped working with Firefox. It works fine on all other applications on my computer but will not work on any web page or any Firefox menu. I am not using XMBC. I updated to Firefox 119.0.1 this morning and it didn't make any difference.

On mac I have been getting constant firefox crashes when in gmail after a minute or on other work sites. I have tried it in toubleshoot mode as well and it worked fine a little longer but still crashed. Crash IDs in attached image.

Hello- I am having a very strange thing when using Firefox. I type and certain letters pop that I have not typed. It is different letters that are affected. it has been the E a number 2 shows instead s a m shows instead. There have been others but I did not make note, My solution is to close firefox and reopen. I have updated to newest version. Do you know why this is happening and a better solution. Also when I go to Chrome the letters do not transpose. HElp Stephana

Firefox browser problem. When dragging the mouse over text on a webpage to select text I want to copy, some of the selected text and an area of webpage adjacent to the text I'm trying to select is blocked by a box that automatically appears. Sometimes it whites-out a box-shape but usually it's blacks-out. This blocks that part of the page and some of the text I'm trying to select while I'm dragging my mouse and I can't see the mouse while I'm trying to select text within that box. What did I do to cause this and can I change something to make it stop? This is only when using Firefox and I didn't have this issue until October 2023.

Hello there.

I've notice FF in the past month has stooped maintaining scroll position upon refreshing. It was working perfectly until recently. maintain scroll position upon refreshing is a key feature to my work. Please help!

I decided to migrate from chrome to firefox, sadly, my experience has been faced with random slow downs or partial loads even on a fresh install. It's weird but it seems that at random times some websites will refuse to fully load or even start loading, it appears that the app is just hanging. This is usually fixed after several refreshes. Oddly enough, even on a fresh install, if I attempt to load up the same website while in private browsing, it loads right away, again this is consistent even on a fresh install, the attached image was an attempt to load youtube after signing in on a fresh install without add-ons, I tried loading up youtube in private and it worked right away. Chrome wasn't presenting this problem on my computer for years. Any ideas? My computer specs are high enough where they shouldn't matter. I'm running an AMD GPU (7900 XTX) but I haven't found any know issues regarding these, to even discard that, I disabled hardware acceleration, but the issue persisted. Running up to date windows 10, installing latest version of firefox.

Some websites display poorly on Firefox 119.0 on my Dell computer running Windows 11. Some of the letters of the fonts are too thin and hard to read. They display correctly in Edge.

I have used Inspect Element to see that the font is: font-family: Roboto, Helvetica, Arial, sans-serif;

The problem goes away if I change this to: font-family: Helvetica, Arial, sans-serif;

I do not have the Roboto or Helvetica fonts installed on my computer.

The problem fixes itself if I turn off the setting for "Allow pages to choose their own fonts, instead of your selection above." However, this is not a good solution, because it introduces other issues.

Any help or suggestions would be greatly appreciated.

I have researched this for several hours and tried many of the suggestions online.

1) I have disabled all extensions. 2) I don't have any Themes installed in Firefox. 3) I have tried "Smooth edges of images and text" turned on and off. 4) The problem still occurs when running Firefox in Safe Mode. 5) I don't have a "High Contrast theme" enabled in the OS settings. 6) I am not running uBlock Origin. 7) I have played with Clear Type but the problem was occurring before that. I have tried modifying Firefox's gfx.font_rendering.cleartype_params.gamma to the value of GammaLevel from Windows's registry Computer\HKEY_CURRENT_USER\Software\Microsoft\Avalon.Graphics\DISPLAY1. 8) I haven't installed any fonts on my computer. 9) I tried setting security.sandbox.content.level = 1.

Recently I have had multiple occurrences of Firefox "freezing" and I have to shutdown the browser which then reports the fault to Microsoft. It seems to happen when I click on the button to Maximise the browser window. I'm running Windows 11. It generally does restore the browser tabs successfully but is nevertheless irritating and a recent phenomenom.

Using Nord Pass extension on Mozilla fine until today, when clicking on the green icon for stored username and password, this appears - "sudden error message : can't handle ITEM/URL_SEARCH type message"

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one of them using 85%-90% of the available memory. I looked up help articles regarding this issue and one of them mentioned to "Delete content-prefs.sqlite file". When I do that it will help for a short period of time but then the issue is happening again. I'm using Windows 11 64 bit.

I'd appreciate some advice on how to deal with this.

help!!! I am disguted with this security or whomever takes notice. I keep giving and giving a code and giving and giving! Then they say you are locked out cause I tried too many times. THEY ASK [COMPUTER]I give it but no one to talk too.What now?????? Give me a word or somthing to be noticed! Then I don't need trouble with the stupid comp. I hope you can help or tell me what to do! They say wrong phone number [920-***-****] I don't no whatr now. I was going to make a new account but no dice. OH WELL! HUSBAND says throw it out!! lol lol THANK YOU!!!! for listening to me. What or where to go for FACEBOOk BROWSER1

WOW!!!!!! I hope I don't remembaer more1 lol They say CONTACT YOUR OWNER!1 PATRICIA R thanks for listening to an old lady

For 8 months i am still getting tab crashed messages whenever i try to pause then replay videos. I have sent crash reports and shown them on the help page and get no real answers.

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.