منتدى دعم ”Firefox“

Dear help team,

First of all, thank you for your efforts to help this community. I've been using Firefox for about a decade and this is my first question, I believe.

I recently got a new Macbook. I've installed Firefox to it (my primary browser) and want to sync Firefox to it. I have Firefox on my iMac and my iPhone. However, my password is from 2014 and I can't seem to remember it no matter how many times I try. If I choose a new password, it gives me a warning that I will lose my account information, including my bookmarks, add-ons, history, etc. I really don't want to lose that info! I have spent a long time personalizing my Firefox.

Pleeeease tell me there's some other way to sync Firefox to my new laptop (when I can't remember my super old password).

Thanks in advance for your help! Best, Jason

I use Firefox on a PC to access Facebook (website, not app). This week the Messenger/Chat feature stopped working. I click the icon and it opens but nothing appears in the box, it just hangs. There is an option to open in its own window, but that also is blank - no past messages, no contact names, no ability to start new message. When I log onto Facebook in Edge, Messenger works fine in Facebook.

I've tried everything I found on the internet for this issue - updated and refreshed Firefox, cleared history/cache/cookies/site data, uninstalled and reinstalled Messenger, refreshed Facebook to initial settings, used Firefox in troubleshooting mode, reset everything, turned off browser, turned off my computer, used shift key to reload tab - nothing has worked. There are some instructions about stuck cookies, but I didn't understand them so I didn't try that one thing. I've gone into every menu I can find to try to figure out this issue, which isn't the end of the world, but I would appreciate some other ideas for what is suddenly causing this. Because now I have to redo all of my settings and preferences and logins and the problem still isn't fixed.

Firefox 117.0 Windows 10

When using Google search the screen locks and the cpu goes high. After approx 45 seconds the results are displayed. This does not happen using DuckDuckGo as the search engine. Google search is fine in Pale Moon and Edge. I have attached screen prints of the Firefox screen (the connection circle is constantly rotating during the 45 seconds) and a screen shot of Task Manager. This has only started happening since updating to 117 yesterday.

Thank you

Peter

117.0.1 Mozilla Firefox Snap for Ubuntu installed Total Adblock installed Enter URL "my.yahoo.com", the "My Portfolio" page comes up, the portfolio box presents a message: "Oops, something went wrong. Please try again." I went to Settings, Manage Exceptions, entered "https://my.yahoo.com" and clicked Add Exception. "https://my.yahoo.com" it appeared in the Website listing below. I clicked Save Changes. I retried the My.Yahoo tab again and the same error resulted. Where do I need to change what preferences, Yahoo or Total Adblock?

I'm trying to connect to my Schneider XWPro Gateway for access to my solar inverter, and security policy on Firefox no longer't allows access. I can access using Safari by explicitly allowing access. Error from Firefox is as follows:

Secure Connection Failed

An error occurred during a connection to 192.168.1.120. You are attempting to import a cert with the same issuer/serial as an existing cert, but that is not the same cert.

Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem

Your error message states there is a problem with a certificate conflict, however there is no apparent way to tell which certificate is causing the conflict, so there is nothing I can do about it. This is a new problem, I have been able to access this device in the past.

Any suggestions?

I am using an extension that automatically deletes cookies on Firefox startup. But when I start firefox, I am getting sites listed showing they have one or more cookies but are using no storage. Another Firefox extension indicates there are no cookies from the sites that "Manage Cookies and Site Data" says do have cookies.

Is this a bug in Firefox, a bug in the extension, or a misunderstanding on my part?

if i have for example 4 tabs open i will also have 4 windows that all share the same tabs. i have tried using "about:config" and inputting "browser.tabs.allowTabDetach" and setting it to false and it doesnt help. what can i do to get opening a new tab to stay on the same window

Certain images are never created or loaded in my browser. Youtube thumbnails, for example, display as only light grey squares. I thought maybe my addons might be causing this, but the only one that seems capable is uBlock Origin, and I even disabled it completely. Anyone know what could cause this? Surely its a caching issue or something. I can include images if anyones curious.

I am unable to log into facebook after inputting my password and 2FA. disabling all addons does not help. It is stuck on the "This was me" screen in an infinite loop.

I have a list of clickable bookmarks that normally displays in the left side panel. It's currently missing. If I click on 'Other bookmarks' it appears to the right but is not pinned and doesn't seem pinnable. How do I get it back to displaying in the left side panel all the time as before? Clicking on 'Bookmarks Toolbar' or 'Bookmarks Menu' doesn't bring it up. I don't see any other options in the side panel nor do I see anything relevant under 'Bookmarks' in the top ribbon menu......? Many thanks and regards Ray

I use Firefox on two computers, synced. Both computers are experiencing this issue. My browser will, at seemingly random intervals, refresh all tabs, which causes me often to lose my work on whatever I was doing. I have gone to about:config and turned off the auto-refresh preference, but the problem still persists. Please help, I don't want to switch to another browser but I will if this problem persists as it is QUITE frustrating.

I have several profiles. They all have the same Chrome folder contents, but only some of them have the "chrome_debugger_profile" folder.

I'm guessing I must have generated it along the way while tweaking the Chrome folder contents?

When I open a new tab, i would like the page to be in focus and not the urlbar. This is what i used to have in my mozilla.cfg: ``` // Auto focus new tab content try {

 Cu.import("resource://gre/modules/Services.jsm");
 Cu.import("resource:///modules/BrowserWindowTracker.jsm");

 Services.obs.addObserver((event) => {
   window = BrowserWindowTracker.getTopWindow();
   window.gBrowser.selectedBrowser.focus();
 }, "browser-open-newtab-start");

} catch(e) { Cu.reportError(e); } ``` This worked until the last update. What solutions are there?

The site you were looking for couldn't be found. This domain is successfully pointed at WP Engine, but is not configured for an account on our platform. If you just signed up, we're still likely creating your account. Did you add this domain to your install? Did you point DNS to the correct IP address or CNAME? If you've completed the steps above, or need more help, please contact us and we can help get your site up and running in no time.

Hi I used to often use the Firefox Translations (by Mozilla Firefox) add-on to translate web pages in the browser. It was the one in the screen shot below. It was brilliant and a couple of days ago it disappeared off my screen. When I opened a French webpage there was no button at the top to translate and all I get now is the option to copy and paste 1000 characters into a box! I cannot find the original one - unless this has replaced it? In which case, not happy! The other was much better. Can anyone help me get the original again or recommend something similar? Thanks

I am unable to login to my Prescription provider's website (which I do every day). Problem started Sunday and still persists.

I am able to login using Chrome, so I know the website is working properly.

Help - I DO NOT want to use Chrome.

Recently, when I try to play a video on YouTube on Firefox, there is a flickering brightness effect (some aspects of the video seem to flicker bright and dark quickly) which is distracting and makes it difficult to watch anything. The effect persists even when launching in troubleshooting mode, and disabling hardware acceleration and restarting appears to have no effect. I have also been unsuccessful refreshing Firefox. Nevertheless, this issue is absent on Safari and Chrome when watching the same video.

Watching a solid colored video like this helps see the issue best, if it is happening to your device: https://www.youtube.com/watch?v=hJmFYZEcpZA The brightness switch is visible even when pausing the video.

When I find the same video two different places (ex: the Apple Sept 12 Event on Apple's site, versus on YouTube) only the YouTube video has the issue. However, I can't find any settings to change on YouTube to help this.

For some reason every type of embedded video, youtube, webms, etc, all show up washed out in white. This only happens in FF and I have tried a few ways to fix, but no luck. Any ideas?

Thanks.