Showing questions tagged: اعرض كل الأسئلة

Did I get a legitimate email from Mozilla?

I got an email with this subject "Please help us improve Firefox! (paid research opportunity)". It had a link for me to complete a survey. Legit? Phishing? … (read more)

I got an email with this subject "Please help us improve Firefox! (paid research opportunity)".

It had a link for me to complete a survey. Legit? Phishing?

Asked by whegarty 1 month ago

Last reply by TyDraniu 3 weeks ago

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Just did a factory reset on my computer and can't access my old firefox account.

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email. All my bookmarks and extension set up… (read more)

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

Asked by Froggy_D 7 months ago

Answered by cor-el 7 months ago

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Java-script

Java-script turned off when I synced Firefox with my new windows computer. Now I cannot run Pandora on my work computer which is also windows 11. Pandora was previously w… (read more)

Java-script turned off when I synced Firefox with my new windows computer. Now I cannot run Pandora on my work computer which is also windows 11. Pandora was previously working. I get an error message that Java-scrip is necessary for Pandora. I enabled Java-script in the "about:config" settings but I still get the same error message when I try to use Pandora streaming.

Asked by dralanbeckerman 7 months ago

Last reply by cor-el 7 months ago

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Browser crashing since latest update

My Firefox browser automatically updated a few days ago. Since the update, the browser now crashes repeatedly during basic browsing, making Firefox essentially unusable.… (read more)

My Firefox browser automatically updated a few days ago. Since the update, the browser now crashes repeatedly during basic browsing, making Firefox essentially unusable. For instance, retrieving Yahoo mail, reading articles, accessing login pages -- the page will enter some type of refresh/reload cycle and crash the browser.

I opened the browser in troubleshoot mode and the problem did not occur. Following the Mozilla instructions, I disabled extensions and reopened the browser normally, and the crashes continued. I have not taken any additional actions.

This problem began immediately after the latest browser update on 9/13.

Asked by pjgooch 7 months ago

Last reply by zeroknight 7 months ago

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Restore previous tabs stopped working after updating to 117.0.1

Restore previous tabs stopped working after updating to 117.0.1, browser launches the home page instead. Settings unchanged since previous install (see screenshot). OS Wi… (read more)

Restore previous tabs stopped working after updating to 117.0.1, browser launches the home page instead. Settings unchanged since previous install (see screenshot). OS Win10.

Asked by peternadori11 7 months ago

Last reply by peternadori11 7 months ago

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Firefox webpages freeze for 5-10 seconds sometimes when going back a page or clicking a link

For a few weeks now, Firefox has been often freezing a webpage for 5-10 seconds during browsing. It mostly happens when going back to the previous page, but also when cli… (read more)

For a few weeks now, Firefox has been often freezing a webpage for 5-10 seconds during browsing. It mostly happens when going back to the previous page, but also when clicking a link or doing a google search. For those 10 seconds, you can't do anything on the page; no clicking other links or selecting text.

I've already tried: - troubleshoot mode; it still happens when all extensions are turned off - turning on/off hardware acceleration - creating new places databes - updating to the newest version

What can i do to fix this?

Asked by jules50_5 7 months ago

Answered by zeroknight 7 months ago

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Cosmolex.com goes to WP Engine and does not allow me to open the website.

The site you were looking for couldn't be found. This domain is successfully pointed at WP Engine, but is not configured for an account on our platform. If you just… (read more)

The site you were looking for couldn't be found. This domain is successfully pointed at WP Engine, but is not configured for an account on our platform. If you just signed up, we're still likely creating your account. Did you add this domain to your install? Did you point DNS to the correct IP address or CNAME? If you've completed the steps above, or need more help, please contact us and we can help get your site up and running in no time.

Asked by dwysni 7 months ago

Answered by dwysni 7 months ago

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pages dont fully load-now crashes

hello tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do? some web pages not fully loading without refres… (read more)

hello

tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do?

some web pages not fully loading without refreshing or go back 1 page and forward again Firefox 117.0.1 [20230912013654] installed 9/12/23 also running adguard adblocker 4.1.57 disabled it to test did not solve

not sure if related but hiccups on pages that auto refresh (happened over weekend) just manually refreshed

thank u m

Asked by Michelese 7 months ago

Last reply by cor-el 7 months ago

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Firefox autofills all of my information, but I have no saved addresses/cards

When filling out forms in Firefox, it offers to autofill everything - first, middle, and last name, home address, credit card info, just now it even showed it has my soci… (read more)

When filling out forms in Firefox, it offers to autofill everything - first, middle, and last name, home address, credit card info, just now it even showed it has my social security number. When I go into Settings/Privacy & Security/Forms and Autofill, and click to view Saved Addresses/Saved Credit Cards, there are no entries to edit or remove. Why does Firefox have this info saved, and how can I remove it?

Asked by louiehazel 7 months ago

Last reply by cor-el 7 months ago

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The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL_ERROR_DC_INAPPROPRIATE_VALIDITY_PERIOD Error code: SSL_ERROR_DC_INAPPROPRIATE_VA… (read more)

Secure Connection Failed

An error occurred during a connection to www.facebook.com. SSL_ERROR_DC_INAPPROPRIATE_VALIDITY_PERIOD

Error code: SSL_ERROR_DC_INAPPROPRIATE_VALIDITY_PERIOD

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by mda34302 7 months ago

Last reply by cor-el 7 months ago

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how to restore bookmarks after reset password?

i reinstalled windows 10 and tried to login in firefox, but i didn't remember password so i reseted password and tried to sync bookmarks but nothing to sync. how i can re… (read more)

i reinstalled windows 10 and tried to login in firefox, but i didn't remember password so i reseted password and tried to sync bookmarks but nothing to sync. how i can restore my bookmarks? why after reset password all my synced data will be erased? what genius came up with this?

Asked by dastanyes7 7 months ago

Last reply by cor-el 7 months ago

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Unable to live stream a private video from a membership only website.

I have screenshots of the error I receive when logged into the website. The support staff from LawofSelfDefense.com says everything on their side says I should be receivi… (read more)

I have screenshots of the error I receive when logged into the website. The support staff from LawofSelfDefense.com says everything on their side says I should be receiving audio and video. I have checked DuckDuckGo privacy settings and they indicate that their product is not blocking anything from the website.

I used MS Edge this morning to stream a live episode and it works! I do not want to access these streams using any MS products/software. Something in Firefox is preventing me from Live video and Chat activity on the site. What can I send you to help me fix this problem?

Asked by Paul 6 months ago

Last reply by Paul 6 months ago

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Fuentes pixeladas en algunas páginas con Debian 12

Hola. Mi ordenador tiene Debian 12. Utilizo Firefox 118, instalado a través de Flatpak. El problema que tengo en algunas páginas es que veo las fuentes pixeladas y la im… (read more)

Hola. Mi ordenador tiene Debian 12. Utilizo Firefox 118, instalado a través de Flatpak. El problema que tengo en algunas páginas es que veo las fuentes pixeladas y la impresión es muy defectuosa, hasta el punto de no entender lo que aparece escrito. Esto sólo pasa en algunas páginas.

Si descargo directamente Firefox desde la página de Mozilla y abro la paǵina con una configuración limpia del navegador, las fuentes se ven correctamente; sin embargo, si sincronizo los datos de usuario, instalándose los datos, extensiones y demás las fuentes en determinadas páginas se ven mal.

Desactivé las extensiones pero el problema no se resuelve. Desde una instalación limpia de Firefox instalé una a una las extensiones y complementos, pero no logré reproducir el problema. Borré incluso la caché del navegador, pero nada. Y también sincronicé los datos de usuario en una instalación de Firefox en Fedora, pero el resultado es también negativo.

Alguna idea?

Gracias.

Asked by Xosé Manuel Baños García 6 months ago

Answered by Xosé Manuel Baños García 6 months ago

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PDFs in Firefox: screen reader not recognising images' alt text

I use the NVDA screen reader to read aloud the contents of applications on my computer. If I open a PDF in Adobe Acrobat, the screen reader will read aloud the content o… (read more)

I use the NVDA screen reader to read aloud the contents of applications on my computer.

If I open a PDF in Adobe Acrobat, the screen reader will read aloud the content of the alt text associated with each image. When I open the same PDF in Firefox, however, the screen reader is evidently unable to recognise the presence of alt text; therefore it remains silent when it reaches an image - it's as if there's no alt text to be read.

Can you please clarify: is there a way for me to configure Firefox (either in the settings or in about:config) so that alt text in PDFs will be recognised by screen readers?

Asked by david.zilko 6 months ago

Last reply by david.zilko 6 months ago

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Secure Connection Failed Error code: SSL_ERROR_PROTOCOL_VERSION_ALERT

I tried to connect to a website and I received the message in the subject. I have been connecting to that web site for months on Firefox with no trouble. I connected wi… (read more)

I tried to connect to a website and I received the message in the subject. I have been connecting to that web site for months on Firefox with no trouble. I connected without problems using Firefox just yesterday. After the Firefox problem, I connected without problems to the same web address using Microsoft Edge. I don't understand why Firefox suddenly has this problem.

Asked by Altair 3750 7 months ago

Last reply by Paul 7 months ago

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How to specify a search results region and language different than IP address

Hello, is there a way to specify search results language and region that differs from the VPN? Located in USA, but since getting a VPN (Proton) that uses Dutch IP addres… (read more)

Hello, is there a way to specify search results language and region that differs from the VPN?

Located in USA, but since getting a VPN (Proton) that uses Dutch IP addresses, search results are sometimes shown for Netherlands websites, shown in Dutch, with prices listed in Euros. The Firefox menus still display in English, so it's just the search results.

Tried selecting the following under Settings > Language: 1. Set the 1st & 2nd languages to English. 2. Set the preferred language as English. 3. Installed all the European language translation packages in the hope it would facilitate translation. 4. Viewed Translations to request translation of Dutch, but the UI does not allow adding a language (bug?).

Results continue to intermittently display in Dutch. Tried adding Dutch as the 3rd language, in case it might activate the Translations option, but it did not.

There doesn't seem to be a regions setting, and the Location Permissions dialog does not allow adding websites to the list (bug?).

Any suggestions appreciated.

Asked by Chris S 6 months ago

Last reply by zeroknight 6 months ago

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download

I have clicked the 'always ask where to save download' box, but the save files to downloads is still active. How do I get it to ask me where to download to every time? … (read more)

I have clicked the 'always ask where to save download' box, but the save files to downloads is still active. How do I get it to ask me where to download to every time?

Asked by grahamlock54 6 months ago

Last reply by zeroknight 6 months ago

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saved password problem

I accidentally saved a login with the user name blank and the password filled in. of course it does not appear on my saved password list. When I go the website and try … (read more)

I accidentally saved a login with the user name blank and the password filled in. of course it does not appear on my saved password list. When I go the website and try to enter my user name on file with the password, Firefox rejects it.

How do I either delete the saved login or edit it to include the correct user name?

Asked by steve0302 7 months ago

Last reply by cor-el 7 months ago