Not able to access some features

I have used Firefox for ages now and love it. I have noticed in the last few months that some functions on some web sites are not able to be accessed. Such as submit, pl… (read more)

I have used Firefox for ages now and love it. I have noticed in the last few months that some functions on some web sites are not able to be accessed. Such as submit, place an order, and the like. I have to use another browser. Is there any reason for this as I really don't like to use any other browser other than Firefox but it seems to be that I have to. Is there some way that I can get around this?

Asked by Teesh 3 months ago

Last reply by jonzn4SUSE 3 months ago

Can I 'protect' a tab, so that trying FF instanced causes a warning

More frequently than I care to admit, I seem to close FF instances which I don't want to close (such as my connection to Whatsapp). I then miss important replies or quest… (read more)

More frequently than I care to admit, I seem to close FF instances which I don't want to close (such as my connection to Whatsapp). I then miss important replies or questions. Of course I can reach out to 'History' and try to find the closed Tab or Window... But that takes time.

I'd suggest adding/removing a 'protection' flag to a tab (eg. on right-clicking), so that, on trying to close the tab, or close the window containing the tab, I get a warning...

Asked by JohnCC 6 hours ago

Last reply by Agent virtuel 4 hours ago

Search bar

The last update did something to my search bar. I still have it, but when I click on it, it moves to the upper left corner, prevents me from seeing my tabs, bookmarks etc… (read more)

The last update did something to my search bar. I still have it, but when I click on it, it moves to the upper left corner, prevents me from seeing my tabs, bookmarks etc. How can I disable this annoying change? If someone has the answer, I would greatly appreciate it.

Asked by greenlight1 5 months ago

Last reply by TyDraniu 5 months ago

alert about firefox 78.15.0esr 64-bit for mac el capitan 10.11.6

Hello, I have old 15 year old mac el capitan -10.11.r with outdated firefox 78.15.0esr 64-bit.... in perfect condition. Unfortunately I can not make updates on browser a… (read more)

Hello,

I have old 15 year old mac el capitan -10.11.r with outdated firefox 78.15.0esr 64-bit.... in perfect condition. Unfortunately I can not make updates on browser anymore. Online banking websites does not allow me to use this outdated browser. Would you be so kind to make even paid update for me? Or at least let me know what settings I should change under about:config

Waiting to hear from you! [edited email from public]

Asked by Paul Hyski 15 hours ago

Last reply by James 13 hours ago

System Freeze when using Picture-in-Picture simultaneously with other applications.

Hello. For a while now I have been using the picture-in-picture feature to play a video in the corner while using other applications. It has been a great help as I have a… (read more)

Hello. For a while now I have been using the picture-in-picture feature to play a video in the corner while using other applications. It has been a great help as I have a single monitor.

Unfortunately, I have recently been encountering a severe issue with the feature over the last week. When attempting to use picture-in-picture while my computer is running a videogame (through Steam) my entire system will freeze. The audio still plays as normal, but the image is frozen and the system is unresponsive until I force a shutdown and reboot.

Any help at all in with this issue would be greatly appreciated, thank you.


Hardware Specs: GPU AMD Radeon RX 6750 XT CPU AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz RAM 16.0 GB OS Windows 11 Home

Asked by randomreef 20 hours ago

Last reply by jonzn4SUSE 19 hours ago

How can i stop google pages from popping up

The google page keeps showing up every 20seconds, I try to close the page down but it keeps popping up and I do not know how to stop it. Please can you assist. Thanks… (read more)

The google page keeps showing up every 20seconds, I try to close the page down but it keeps popping up and I do not know how to stop it.

Please can you assist.

Thanks

Sabrina

Asked by Uju WC 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

MIME type not found (MP4)

Windows 11 Pro - Dell XPS8940 desktop - i9 Firefox will not play video from a website. If I save the video, it is a MP4 file. Windows Media Player and VLC will play the … (read more)

Windows 11 Pro - Dell XPS8940 desktop - i9

Firefox will not play video from a website. If I save the video, it is a MP4 file. Windows Media Player and VLC will play the video file. But the browser shows the message: "No video with supported format and MIME type found."

Chrome and Edge will play this video correctly in their browsers. Firefox will not play the video on 3 different computers, and even when a different user account is involved (without Firefox sync).

The evidence seems to point at firefox. The website is a Wordpress site.

Is it possible that the website is the problem? If so, why do Edge and Chrome work?

I uninstalled Firefox (latest version) and reinstalled it. Not fixed.

My windows updates are current, as are Dell updates.

This is stumping me. I hope someone can help.

Asked by Michael 28 minutes ago

Last reply by Paul 25 minutes ago

Change in search engine location at the address bar

I've had the icons change position since 2 hours ago. I use my keyboard (the arrow keys) to use the search engines that I want to. I want to change it back, how do I do i… (read more)

I've had the icons change position since 2 hours ago. I use my keyboard (the arrow keys) to use the search engines that I want to. I want to change it back, how do I do it?

Asked by KostisPlayz 1 day ago

Last reply by Agent virtuel 6 hours ago

I kept receiving a message from Mozilla: "Your Mozilla account and data will be deleted."

Hi, I keep receiving an email regarding this issue. Your Mozilla account and data will be deleted Your Mozilla account is used to access free privacy and browsing produ… (read more)

Hi, I keep receiving an email regarding this issue.

Your Mozilla account and data will be deleted Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. On Saturday, May 17, 2025, your account and your personal data will be permanently deleted unless you sign in.

Could you please help me sort it out? Also, see the attached screenshot.

Thank you.

Cheers, Raja

I continually received messages from Mozilla stating that my Mozilla account and data would be deleted.

Asked by Raja 15 hours ago

Last reply by James 13 hours ago

Find on page functionality stopped working

I cannot open the find on page toolbar. No matter if I use the ctr+f shortcut or click "find on page" in the menu, the toolbar with the text field doesn't come up. I chec… (read more)

I cannot open the find on page toolbar. No matter if I use the ctr+f shortcut or click "find on page" in the menu, the toolbar with the text field doesn't come up. I checked and the shortcut works fine in other apps. I tried restarting firefox in the troubleshoot mode - the problem persists. I'm on the latest version of Firefox (138.0.1) and running Windows 11.

Asked by jareckowiak 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

PDF "always ask" doesn't work properly anymore

Firefox 138.0.1, MacOS Monterey 12.3 PDF files: settings is set to "Always ask" (see attached) However, when I click on a PDF link, and get the dialog "Open With" is gra… (read more)

Firefox 138.0.1, MacOS Monterey 12.3

PDF files: settings is set to "Always ask" (see attached) However, when I click on a PDF link, and get the dialog "Open With" is grayed out, and the only option available is "Save File" (see attached screenshot). (A few weeks or months ago it all worked correctly.)

Is there a way to get "Open" working again?

Asked by firefox-nmm 4 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

I have put in the URL and activation code at least twice each,and nothing happens.

Last year, I never could get the info in to register, but it did let me do my taxes on it. I hope it lets me do mine this year. I really need to get it done, I have more … (read more)

Last year, I never could get the info in to register, but it did let me do my taxes on it. I hope it lets me do mine this year. I really need to get it done, I have more to do than usual. While I was writing I saw someone ask if Mozilla and Firefox were the same, but I did not see the answer.

Asked by Bettyc01 1 month ago

Last reply by jeff-g 1 month ago