منتدى دعم ”Firefox“

i installed updated version of mozilla and after login i lost all the previous data and i also tried it to recover from my last backup but it's not working please help me with that i need my data back

Hello,

I've read and tried the fixes to open the newly updated (deleted and installed 3 times) Mozilla Firefox and nothing is working. I've pressed down alt to open in safe mode and I am unable to get it to open. I've looked for the Facebook plugin to disable it (saw a comment on that) and the plugin folder is empty. Is there a help desk with an actual person that can figure this out?? It is quite alarming to see so many other people with this problem and no real help from Mozilla employees themselves. HELP!!

Hello, my bookmarks including the bookmarks bar have disappeared, within just a few hours of them being visible. When I clicked on the View menu button and selected Toolbars, the setting was somehow changed to Never Show. I changed it back to Always Show, but I'm curious how it would change itself to Never Show. I haven't completed an OS update for several days, and this incident just occurred today. All day long, my bookmarks were present; I turned off my computer about 5PM. When I turned it back on about 8PM, the bookmarks were gone. Help and thank you.

I am using Firefox version 119.0.1 (64-bit) on Ubuntu 22.04. Using this version of Firefox, as well as previous versions for the last few months, I am having a persistent error when using Google Advanced Search. I enter search criteria into the field “Find pages with … all these words” and successfully progress through a chain of web pages. Previously I was able to backtrack to the previously mentioned field and find my search criteria, then edit the text, and carry out a modified search. For many months this field has been blank when returning to it. So it is now necessary to re-enter all text for a new search. This is very frustrating. I have experienced this problem on the three computers that I regularly use.

I have found that when I use the Google Chrome browser the problem goes away and searches progress normally. I would much prefer to use Firefox as my browser as I find its bookmark system superior. The truth is that if this problem with Firefox can’t be fixed soon I will be forced to migrate to Chrome. Can you please help me resolve this Firefox problem?

Ok well i went to about config and tired off all the accessibility about the quick help bar and now my question is every time i try to go to google search and click on shopping no matter what item i am searching for I get a pop up at the the bottom i of the page every time i hit on shopping that say error update can not be added to this list or some thing like that. it was ok until the last update o of firefox and since i did that but am not sure why. doe not do it in Chrome just frefox. firefox is getting to the point b where i an thing king of leaving it. Thank you tried a scree n shot but it does not sty on long enough '

I found Agent_10_9_9 on my C:\ drive. I don't know what this is. I don't remember ever installing it. Evidently, it was installed Dec 2019 or Jan 15,2020. Thank you! Margaret mbbristol57@yahoo.com

Frequent browser crashes on the VK website when viewing content. What is it and how to solve this problem? Drop a message: https://crash-stats.mozilla.org/report/index/8b7a6415-dc8a-43ac-a0fe-e1d780231126#tab-details

why do you stalk and bother the users? i do not want to update! without warning you alter things i do not want you to alter. you take things out so people have to use risky 3rd party addons.

Hello,

I have a problem retrieving my favorites/bookmarks. I changed computers (all of them, even the hard drives).

I would like to recover my favorites/bookmarks but cannot do so because I am asked to look for them in folders that I no longer have, because they are on the old computer.

Does Firefox not save any information about my favorites/bookmarks? Have I lost them all? Do I have to redo my whole life?

Sincerely, Shinsengumy

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago, but I didn't do it. No one else here to use the computer but me. I don't want cookies cleared automatically. How do I change it back to manual? I use Firefox Browser 120.0

thank you

I am about to stop using Firefox, because recently, every time it wants to update, it goes right ahead without my say so, and completely voids my entire history. Everything is gone. I have to find all my tabs again, and sign into them all again. Dreadful. I was a faithful user of this web platform, bit this is so inconveniently useless, I cannot continue.

I recently updated to FF 119.0.1. I am finding that URL completion in the address bar is kind of random. In FF 118 and earlier, URLs were completed predictably, and it was pretty clear that they were based on a) bookmarks and b) frequency of use. Now, it seems like the frequency info is lost every time I restart FF. In that case, I might expect that the URL offered would be from the oldest bookmark or maybe the first in alphabetical order or something predictable, but it isn't. It seems to me to be random, and it is very annoying.

Is this a new bug, or is there perhaps a new setting that I can change to stop the madness?

For relevant settings, I have:

 - Provide search suggestion: checked
 - When using address bar, suggest: browsing history and bookmarks are checked, nothing else
 - I'm using Custom History settings: Remember browsing and download history is checked, Clear history when Firefox closes is checked. 

I have used these settings for years in previous versions of FF, and there hasn't been a problem until now.

Thanks!

when I'm on sites playing games, i.e. face book, I keep getting this across the bottom of my screen:

https://googleads.g.doubleclick.net/

How can I disable it? I can't take a screen shot because if I place my mouse on it, it skips to another place on my screen.

ty, Jerrie

I frequently need to access a Hi-Fi device on my local ethernet network from https://www.skytune.net For example ... http://192.168.1.68/ or http://192.168.1.62/ (The last 2 digits of the IP change from time to time)

Recently, I keep getting unnecessary security alerts - Any idea why? I have use https only disabled.

I could be with skytune's certificate. I have done everything I can to bypass these errors.

The Disable Protection For Now option seems to be unavailable if the latest Firefox.

Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 9/17/23 Protection Event Time: 10:05 PM Log File: e55f632c-55c7-11ee-9964-c0335ec686ce.json

-Software Information- Version: 4.6.2.281 Components Version: 1.0.2131 Update Package Version: 1.0.75413 License: Premium

-System Information- OS: Windows 10 (Build 19045.3448) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: IP Address: 64.190.63.111 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

Is Mozilla Firefox using SEDO GmbH, sedo.com?

-- You can lead a horse to water, but you can't make 'em think!