Showing questions tagged: اعرض كل الأسئلة
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Acronis reported that Firefox browser was infected with ransomware - Now FF will not launch - No permissions

Hi all, On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if … (read more)

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

Asked by r.oberin 1 year ago

Last reply by jonzn4SUSE 1 year ago

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downloads settings

i want to be asked about every download where it going to be saved and even though i changed the settings long time a go the downloads go straight to the default folder … (read more)

i want to be asked about every download where it going to be saved and even though i changed the settings long time a go the downloads go straight to the default folder

help!!!

Asked by inbala9 1 year ago

Last reply by Terry 1 year ago

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website will not load

i have a login to Harris county /toll Road Authority. A few weeks ago, it quit loading. When I click the bookmark, the tab shows motion, but after that, only a blank sc… (read more)

i have a login to Harris county /toll Road Authority. A few weeks ago, it quit loading. When I click the bookmark, the tab shows motion, but after that, only a blank screen. I have tried the same web site on MS Edge, and it loads without a problem. Tried settings change to no proxy, adding the login to exceptions - no change, it still loads a blank screen. What is going on?

Asked by don144 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Starting firefox hangs without GUI

Linux Since the last 'automatic' update, Firefox hangs when started, but doesn't show any GUI. Many experiments later, I can report the following progress: - I started … (read more)

Linux Since the last 'automatic' update, Firefox hangs when started, but doesn't show any GUI.

Many experiments later, I can report the following progress:

- I started firefox from the command-line, hoping to see some output (no luck there), and eliminating problems with the window manager launcher (XFCE) - Firefox launches, but in triplicate: 3 instances are running (of firefox, _not_ firefox-bin) - There is no console output. - Running inside gdb shows threads entering and exiting, no errors. On ^C, there's just a message about exiting the current thread. - If I kill two of the instances, the GUI appears, so it seems they are blocking each other - I wanted to trace the startup sequence, so I did `strace ./firefox 2> log` and behold, firefox started! This is why I am reporting this on the actual started firefox. - Which makes me suspect a 'race condition' - surely the strace is slowing things down, allowing one instance to create the GUI. Some code which is not lock-protected?

I'm afraid this could happen again in next session, which is why I report this first, before trying to restart FF.

Asked by JohnCC 1 year ago

Last reply by cor-el 1 year ago

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[Google Meet] Presentation is blurred on other users

I'm trying to present my screen on Google Meet, but it appears to be blurred to other people in the meet. Other's say that sometimes it clears but only for a quick second… (read more)

I'm trying to present my screen on Google Meet, but it appears to be blurred to other people in the meet. Other's say that sometimes it clears but only for a quick second. I was forced to install Google Chrome and I don't have any problem on my presentation. Everything was clear. I already tried to disable all my extensions, still the problem persist.

Asked by Snich 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Cannot remove a language

Hello, In a previous version of firefox, I could right click within a text area for example, which would allow me to check my spelling. Since upgrading (which was actual… (read more)

Hello,

In a previous version of firefox, I could right click within a text area for example, which would allow me to check my spelling. Since upgrading (which was actually from a higher Beta version, to the latest current stable - a new profile was created), I had not had this option. As you can appreciate, it's a very handy tool to have, so I have been attempting to get this function back today.

Within my language section, initially there was only 'English [GB]', which was as it should be. I had 'check spelling as I type' checked also. This did not automatically check as I typed. It did not check at all, not could i right-click to check spelling.

I have since added 'English [US]' to see if this would then allow me to remove and reinstate 'English [GB]', but it did not. I then added a third option which was 'English [CA]'. The config allows me to remove only 'English [CA]', which when pressed removes it from the list, but by pressing the 'set alternatives' button again, you can see that it has returned.

I have since managed to get firefox to check spelling in English [GB] by adding 'British English Dictionary (GB)' (https://addons.mozilla.org/en-GB/firefox/addon/british-english-dictionary-gb/), but now I am also stuck with English US and English CA. EN-US does not allow it to be removed whatsoever, even though it was only there after I manually added it and EN-CA allows me to remove, but returns. No option to apply and restart firefox appears (I've seen this appear in another user youtube video on the subject). Closing and opening makes no difference.

How can I removed English US and English CA please?

6 images attached, in sequence order. Between images 3 and 5 you can see CA being removed and returning (and also no option to remove US). The last image is what I am now trying to get rid of.

Asked by Phil 1 year ago

Last reply by cor-el 1 year ago

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I'm getting a "java void" when I go to a website and it won't open any files. I'm old and not tech savvy. Help?

Please give this old lady a baby step by baby step way to fix this java void thing? Like I said, I'm not tech savvy but I can usually follow clear instructions. It just… (read more)

Please give this old lady a baby step by baby step way to fix this java void thing? Like I said, I'm not tech savvy but I can usually follow clear instructions. It just showed up yesterday and I don't think I've added anything to the computer to make this happen. But it's really frustrating. I do appreciate any help you can offer. Thank you.

Asked by dawnearle 1 year ago

Last reply by janes1001 1 year ago

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Firefox Accounts secondary email already in use?

Hi, I tried to update my Firefox Accounts secondary email, but I got the error message This email was already confirmed by another user." That does not seem likely, as n… (read more)

Hi, I tried to update my Firefox Accounts secondary email, but I got the error message This email was already confirmed by another user." That does not seem likely, as no one else has access to my secondary email account. Obviously, there's something I don't grasp here. How do I fix this?

Asked by Bruce Girton 1 year ago

Last reply by David 1 year ago

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Why are bookmarks not automatically saved in the search engine (Firefox) you are using?

Windows 8.1 would not load last Wednesday, so I "refreshed" it using F10; which stated all files and apps would be retained (what a lie.) Most apps were disabled, or rem… (read more)

Windows 8.1 would not load last Wednesday, so I "refreshed" it using F10; which stated all files and apps would be retained (what a lie.) Most apps were disabled, or removed, and needed to be re-loaded, as well as about 200 updates which needed to be downloaded, and still being downloaded. When re-loading Firefox my previous bookmarks were not retained, although I think may have located them via a Microsoft remedy (Firefox remedies have been fruitless.) They are not not the old Firefox folder (my most recent entry was 2019,) and not in the places Firefox has suggested looking. I will backup my current 5 days worth of bookmarks, when all of the downloads are current, and try to download the Microsoft suggestion. My question is; why are they NOT automatically saved? And if somebody has a remedy for me please send it as I will not do anything with my bookmarks for a few days.

Asked by newsie2000 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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File Download

I really really really hate firefox automatically downloading files without asking me. I just have to go and delete them all later which is a pain. How do I stop it from … (read more)

I really really really hate firefox automatically downloading files without asking me. I just have to go and delete them all later which is a pain. How do I stop it from doing this? I can't find a way to do this. I have changed pdf setting to open in firefox but I cannot stop the download. Help. This is driving me crazy (or to another browser)

Asked by ian101 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Backup and changing password

I'm signed in on desktop and phone (they are synced), but I forgot my password, and I don't have a recovery key. I want to reset the password to avoid losing data, just t… (read more)

I'm signed in on desktop and phone (they are synced), but I forgot my password, and I don't have a recovery key. I want to reset the password to avoid losing data, just to prevent. If I back up my desktop profile, then reset my password, will this backup be enough to recover all my data? Or is there something that it's stored just online/on cloud by firefox that won't be recovered?

Asked by rosana.meer 1 year ago

Last reply by cor-el 1 year ago

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Is it possible to edit the context menus when I right click on tabs? I'm tired of accidentally missing the "duplicate tab", clicking "pin tab", and having to said tab back into place.

You can see the context menu in the photo, I would want to hide the pin tabs button so I could stop clicking it on accident. Pinned aren't a feature I use nor find useful… (read more)

You can see the context menu in the photo, I would want to hide the pin tabs button so I could stop clicking it on accident. Pinned aren't a feature I use nor find useful anyway.

Asked by Oneechan69 1 year ago

Last reply by cor-el 1 year ago

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Restoring everything from an previous UNINSTALLED version of Firefox on Mac

I downloaded upgrade Firefox. I clicked replace. The new version was not compatible with my operative system. I then uninstalled Firefox with Clean my Mac. Too fast. Now… (read more)

I downloaded upgrade Firefox. I clicked replace. The new version was not compatible with my operative system. I then uninstalled Firefox with Clean my Mac. Too fast.

Now I have upgraded my operative system and have the newest Firefox. It works but I have lost all my bookmarks, website history, data, cookies - everything that makes it easy. Biggest problem is some lost passwords that only my old Firefox remembers..

Is it possible to restore this somehow? Please say yes and describe me how!

Asked by ziljes 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Need to make Firefox stop automatically downloading PDF files. None of the suggested fixes work.

I need to know how to stop firefox from automatically downloading every PDF file I look at. I’ve tried all of the suggested fixes on Mozilla and various other sites to n… (read more)

I need to know how to stop firefox from automatically downloading every PDF file I look at. I’ve tried all of the suggested fixes on Mozilla and various other sites to no avail. None of them work. I’ve tried the following:

Going into settings, downloads, and checking “Always ask you where to save files.” Didn’t work.

Going into settings, applications, and under PDF, choosing “always ask.” Didn’t work.

Going into settings, applications, and under PDF, choosing “open in firefox.” Didn’t work.

Going into about:config and changing browser.download.alwaysOpenPanel from true to false. Didn’t work

None of these fixes stopped firefox from automatically downloading pdf files. I can’t just click on a pdf file to look at it without firefox downloading it.

I’m at wit’s end. My recylcle bin is full of unwanted pdf files.

Please give me a solution that actually works. My version is 105.0.3.

Asked by tamszion 1 year ago

Last reply by James 1 year ago

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blocked access

When my Norton VPN is turned on, I get the following error message when I try to access Staples.com. This does not happen in Edge or Chrome. You don't have permission to… (read more)

When my Norton VPN is turned on, I get the following error message when I try to access Staples.com. This does not happen in Edge or Chrome.

You don't have permission to access "http://www.staples.com/" on this server.

Reference #18.44697c68.1665668757.1bd3f14e

Asked by jspitulnik 1 year ago

Last reply by cor-el 1 year ago

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How can I see HTML DOM structure via console in Firefox?

How can I see HTML DOM structure via console in Firefox? In Chrome when I type "document" in the console, I see clearly the HTML DOM structure. When I do this in FireFox… (read more)

How can I see HTML DOM structure via console in Firefox?

In Chrome when I type "document" in the console, I see clearly the HTML DOM structure. When I do this in FireFox I get a bunch of extra info and it's even hard to figure out the the HTML DOM structure. My question is: Where to find or how to display the HTML DOM in FireFox the way it's displayed in Chrome? DOM tool is enabled but shows completely different information (I tried DOM tab in tools it is not the same). Didn't find any solutions for this.

Asked by shcherban.daniil 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Google Chrome

I have a tracking app on macOS Monterey that is following me around On Firefox settings I came cross some locations where I see Google Chrome like on page info about:hom… (read more)

I have a tracking app on macOS Monterey that is following me around

On Firefox settings I came cross some locations where I see Google Chrome like on page info about:home or Application Basics: Google Location Service Key and Google Safe browning Key. Also, on a link called Survey where there is Google forms to fill out. I don't use Google Chrome because of the issues Google Chrome creates when I go on my the websites. Why are these Google things in Firefox and is there a way to remove them?

Mahubti

Asked by Yolanda 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago