منتدى دعم ”Firefox“

I have been using Firefox for over a decade. My doctors systems use MyChart for communication with patients. All of a sudden, it takes minutes to load ANY and EVERY page. Their IT says it is Firefox is not compatible with MyChart. Why all of a sudden is it not compatible??? I don't want to use Edge or Chrome....especially edge.

When I try calling some of my Facebook friends from my PC, I get this message "Video calling is not supported on this browser " . But when I try calling other Facebook friends, everything works just well. When I try calling my Facebook friends from my cellphone, no problem.

Every half hour the browser freezes and turns off, this did not happen in previous versions of the browser, some bug was made during the development of the update, it is necessary to fix the bug and release the update

Up until a month ago, I was able to download gifs from the giphy.com as actual GIFs. What has changed in Firefox and how can I troubleshoot this so I can get the desired file format of GIF?

Hi there,

I am tryign to access my firm's MetroBank account through Firefox and, after putting in my login details, I get a blank, white screen. I've tried with the same details through Chrome and it works. I've also disabbled pop up blocking and ad blockers.

Any other tips on what I could look for?

Rui

I've tried downloading 2 different add-ons to replace loaded words in newspaper articles with more accurate ones. However, they are useless unless I can specify which words to replace. There used to be an option to edit settings for a particular add-on in about:addons, but it has vanished. Where can it be found now?

Hi,

Yesterday I set up a new computer, installed Firefox and logged in to my Firefox account. Everything went well, my bookmarks appears, all (!) my extensions were installed, everything looked fine. Then I went about my way configuring unrelated Linux stuff, using Firefox as normal on both computers, no problems.

But at some point, I suddenly noticed that on both computers, the icons for most of my extensions had disappeared. And sure enough, looking in about:addons, all that was left were five addons (Dark Reader, Simple Translate, uBlock Origin, Dictionary Anywhere, OneTab). And on both computers, including my main laptop (!), where I hadn't done anything other than clicking around in websites.

And it only affected the extensions, my bookmarks, history, etc all is fine and synced between the computers.

No restarting of Firefox, choosing different profiles in about:profiles (there was only one other, a mostly empty one), nothing got them back. And looking in ~/.mozilla/firefox/, sure enough extensions.json and all extension related folders had been changed, looking as if I never had more than these five extensions installed.

And when I installed one of my usual extensions again, all of it's settings and customizations were back to default. So this is not just a case of having to reinstall a few extensions. All custom uBlock filters, all Tampermonkey scripts, etc, everything is gone.

I tried looking around on the web for solutions, but it appears that there is no one who has had this exact issue before, and I couldn't find any indication that there is any way to revert such an error by Firefox Sync.

To my luck, I have a secondary laptop where I should have a mostly up-to-date instance of my Firefox profile, from which I will now try to recover my extension data, but if that weren't the case, years of fine-tuned settings and customizations would be gone.

As people rely on Firefox Sync to back up their Firefox data, instead of backing up their Firefox data "against" Firefox Sync failing like this, I'd think this is not something that ever should be possible to happen. At the very least, there should be some way to revert errors like this. Perhaps Firefox Sync could store backups either server side or client side before syncing deletions like this?

Discovered that until now I had been unable to store passwords on this browser, and discovered I would need to set a Primary Password before being able to set any. I followed the recommended instructions to set one, but no matter what I entered, it would be unable to set. (Password quality meter was not full (75-80%~), if that is significant.)

After this, I would receive continuous pop-up windows asking to set a Primary Password, but all attempts to set such a password would fail (Window named :"Alert", with text stating "Unable to Change Password.") These would persist until I shut down my computer, and I stopped receiving these popup windows, but ultimately, I am still unable to set a primary password., and thus, am unable to save passwords.

(Pop-up Windows were labelled "Change Password", and had text stating "Security Device: Software Security Device", along with having the password change form)

Prompting window for primary password failed to show up after this upgrade.

1. when I opened Firefox, it did not show up. 2. when I opened about:logins, it did not show up but alerted that I should enter primary password to access passwords. There was a "Log in" button after the alert, but nothing happened after I clicked that. 3. I can't access any of my password unless I remove Primary password.

Any idea?

Windows 11 system info:

Edition Windows 11 Pro Version 23H2 Installed on ‎17/‎06/‎2023 OS build 22631.3672 Experience Windows Feature Experience Pack 1000.22700.1009.0

I get the message: "Uh oh, we couldn't load this page at the moment. Thank you for your patience as we work on this. Please try going back to the home page or logging out" when trying to login to a patient portal site. I have previously logged into this site on numerous occasions and I can login using Safari. I've cleared the cache, cookies and history, rebooted Firefox and even threw in a few chants for good measure - nothing helped! I've not changed settings recently either. I'm at a loss, can you please help? Thank you, Edouard Cantin.

I am trying to go to mylogin.aflac.com which I always went to and was fine and now all the sudden I get that I need a passkey now. see attached for problem and please fix it. thanks

I've seen a few submissions describing the same or similar issues, but is there a consistent, effective way of changing the time zone in Firefox? It keeps defaulting to the wrong time zone (despite everything else on my system displaying the correct time zone) and has been doing so for weeks. Solutions appreciated!

Soooo! everytime I try to open cloudflare, no matter what site it comes from, the connection refuses to go through and I'm only having this problem on firefox, I came from opera gx, had no problems with cloudflare till now!

Im using 4 extensions DarkReader Adblock https://getadblock.com/en/installed/?u=uzzl0uyf19852316&lg=en-US&an=adblockfirefox&av=6.2.0&ap=firefox&apv=126.0.1&p=gecko&pv=126.0 Return youtube dislike Tapermonkey I click the box to Verify that I am human on cloudflare keeps trying to connect, after 30 seconds the site just reloads asking me to click the box again. this repeats non stop.

Due to a recent major security breach I started changing all of my passwords on my main desktop, I did not have sync on at the time. I then opened up my work laptop (again unsynced) and decided I should really use the sync feature to transfer my 500+ passwords onto my laptop for when I travel.

When I got home that evening, I turned on the sync feature on my main desktop, unfortunately it pulled all of my compromised passwords from my laptop and overwrote the ones on my main desktop. Is there anyway to restore my pre-sync passwords and ensure that they get transferred to my laptop instead please.

Dear fellows,

I did lost all history data after a previous update, my user got corrupted data and somehow I did manage to import the info into Edge browser. To my surprise after I reinstalled a clean Firefox, it only imported back 3 months of browsing history. Topically, average user keep a computer 3-4 years.. I don't know from where developers came with the idea of limiting to such a shot interval. I have thousands of browsing history links from more that 10 years kept and I need them all.

Tried to increase the number from about:config, but there is an option only for Chrome which I never used and always hate :)

I did installed Chrome to convince myself about it's ingenuity, even if it was not necessary. It does have import option only from Microsoft Explorer, no Edge.

If there is a solution for importing a longer period and high number of entries, please share it.

I'm not an IT expert, but I can manage consoles if there is an even deeper option to modify config files.

Thank you in advance!

Whenever I go in to sign into Amazon Prime, using Firefox, the sign in page automatically shows my E mail address, my phone no. and my password. I do not have Amazon as a saved log in. I contacted Amazon and they had me log into Amazon on a different browser and this information does not show up on Microsoft Edge, so Amazon said it has something to do with Firefox. Please let me know how I can eliminate this information from showing up automatically on Firefox

Hello,

I have been facing this issue when accessing Google Drive using Firefox, after selecting a file and clicking on "File information" option the "Details" and Activity" tabs simply don't load, as you can see in these screenshots.

Also, I found this thread also here on Mozilla Support from two years ago that reports the same issue. Apparently the bug was solved but ended up returning in most current versions.

I opened the current thread just to report this bug again. Thanks.

EDIT.: Another user reporting the same, his thread was archived: https://support.mozilla.org/en-US/questions/1422875

Firefox was logged into my account and synced before migrating computer to Azure AD. After installing and logging into the fresh install of Firefox, there is no data associated with the account. It looks as though it was created today, even though I logged into the pre-existing account. I even have emails to this account from over a year ago.

Any way to recover?