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why does it freeze every time i download something??

user633449 răspuns
Im_iLLiN

it never did this before until i updated to 12.0. now every time i try to download something the whole browser freezes up and i have to restart it. i already deleted the download.pdf or whatever file its called in my profiles and it still does it. it's annoying. how do i fix this?

it never did this before until i updated to 12.0. now every time i try to download something the whole browser freezes up and i have to restart it. i already deleted the download.pdf or whatever file its called in my profiles and it still does it. it's annoying. how do i fix this?

Toate răspunsurile (4)

so no one knows how to fix this annoying problem???

this is exactly why i was hesitant to upgrade to 12.0 because every time i update firefox gets worse and worse

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.