Firefox crashed during youtube video play back
I have just done a complete fresh install of the latest Linux Mint 64bit with cinnamon desktop. I have not installed ANY programs other than those st up by default with the installation and obiusly a totally clean install of firefox with no plugins installed other than the defaulr set up as part of the installation of Linux Mint.
The following is from the troubleshooting page
Application Basics
Name
Firefox
Version
22.0
User Agent
Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:22.0) Gecko/20100101 Firefox/22.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Mint Search Enhancer
1.0
true
mint-search-enhancer@linuxmint.com
Stylish
1.0.7
true
{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size_cached_value
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.linuxmint.com/start/nadia
browser.tabs.loadInBackground
false
extensions.lastAppVersion
22.0
keyword.URL
https://duckduckgo.com/?t=lm&q=
network.cookie.prefsMigrated
true
network.protocol-handler.app.apt
/usr/bin/apturl
network.protocol-handler.app.apt+http
/usr/bin/apturl
network.protocol-handler.warn-external.apt
true
network.protocol-handler.warn-external.apt+http
true
places.database.lastMaintenance
1375134698
places.history.expiration.transient_current_max_pages
97058
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
privacy.sanitize.migrateFx3Prefs
true
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1375050382
Graphics
Adapter Description
nouveau -- Gallium 0.4 on NV4C
Device ID
Gallium 0.4 on NV4C
Driver Version
2.1 Mesa 9.0.3
GPU Accelerated Windows
0/1 Basic
Vendor ID
nouveau
WebGL Renderer
nouveau -- Gallium 0.4 on NV4C
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
No crash reports have ben submitted as I was not able to get back to my desktop without re booting my PC as I was in full screen mode and Alt-Tab allowed me to tab through open applications they did not actually switch to the fore ground leaving me with the cideo paused at the point Firefox crashed. I was able to see the firefox has crashed window whilst Alt-Tabbing but not able to switch to it.
I was watching this http://www.youtube.com/watch?v=05x1Jk4rT1A youtube video in full screen mode. when firefox crashed.
I have been experiencing this a lot on my old Ubuntu installation but put it down to possible conflicts with other installed software or installed plugins. In fact I got so frustrated with this that I switched to using Google Chrome which had no issues like this whatsoever.
However I thought I would give Firefox another go on a fresh installation to see if anything had improved.
I have read many posts and seen plenty of reports of this issue but sadly no solutions go back through lots of versions of Firefox.
I'm using the default open source video drivers.
I'm going to go back to using Google Chrome as it is far more sxtable so there is no urgency to resolving this issue but maybe you can find some solution to this seemingly common problem as I have a bit of a soft spot for Firefox and am kinda sad that this issue still exists after all this time.
I am happy to try things out if it is of any help
All Replies (8)
Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
Did this fix your problems? Please report back to us!
Thank you.
Disabling hardware acceleration had no effect whatsoever.
Do you have any crash ID now under about:crashes?
None yet
Ok I've got one
927fd097-6c72-4ba3-a43a-859842130813
a submitted crash id starts with the prefix bp-, so submit it then try again.
This report has been submitted:
Looks like a memory problem with garbage collection.
I also see a mention of linux-gate.so
This is not a real program, but a way to access the kernel.
Thanks cor-el If there is anything that you recommend I should do?