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Firefox randomly shuts down, crashes almost every day. 80+ times in the last 6 months

Firefox Troubleshooting
Charvin replied
hshconst
hshconst

Generally I will have 1 or 2 Firefox windows open with possibly 4 or 5 tabs in each. I may be reading an article, or doing nothing at all, away from computer not touching anything and presto CRASH. This has been a nearly daily occurrence, sometimes multiple times in a day, rarely go 2 days without at least one. There seems to be no common thread to the crashes. I have done all of the updates, tips, etc. that I can find. All "Add-ons" are up to date except that I have tried to update "Adobe Acrobat" several times and, although I go through the process and it says it is done / completed, it still comes up in my "Add-ons manager" as "Outdated Plugins". I've run multiple virus and malware scans, all clean. I'm running Windows Vista. Last 5 submitted crash reports: 

bp-b91c2c4b-e70f-4e97-9ba8-fa23e2130619 6/19/2013 1:46 PM
a16e4332-61ae-4cd3-b947-d12ca6d886d6 6/19/2013 1:08 PM
fd888d41-8538-4cb8-8c74-58b398b4c761 6/19/2013 1:08 PM
bp-80472d90-708d-4b1e-b525-8bbf12130619 6/19/2013 11:54 AM
4ab678bd-c3ed-4ca8-8775-11654d082b77 6/19/2013 11:52 AM
Generally I will have 1 or 2 Firefox windows open with possibly 4 or 5 tabs in each. I may be reading an article, or doing nothing at all, away from computer not touching anything and presto CRASH. This has been a nearly daily occurrence, sometimes multiple times in a day, rarely go 2 days without at least one. There seems to be no common thread to the crashes. I have done all of the updates, tips, etc. that I can find. All "Add-ons" are up to date except that I have tried to update "Adobe Acrobat" several times and, although I go through the process and it says it is done / completed, it still comes up in my "Add-ons manager" as "Outdated Plugins". I've run multiple virus and malware scans, all clean. I'm running Windows Vista. Last 5 submitted crash reports: <pre><nowiki>bp-b91c2c4b-e70f-4e97-9ba8-fa23e2130619 6/19/2013 1:46 PM a16e4332-61ae-4cd3-b947-d12ca6d886d6 6/19/2013 1:08 PM fd888d41-8538-4cb8-8c74-58b398b4c761 6/19/2013 1:08 PM bp-80472d90-708d-4b1e-b525-8bbf12130619 6/19/2013 11:54 AM 4ab678bd-c3ed-4ca8-8775-11654d082b77 6/19/2013 11:52 AM </nowiki></pre>

Modified by cor-el

All Replies (3)

user633449
user633449

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Try to disable hardware acceleration in Firefox.

You can also check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Charvin
Charvin

Since version 20+ fox have started to freeze and crash unexpectedly. check out for the latest version of flash and other addons which you have, keep them updated, it will give you a 30+ more mins than the previous crash, and well use the Firefox health report to check for the crash and launch timing and other details.