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firefox crashes repeatedly
under the information from the last problem report. crashes also happen after resetting firefox. crashes also happen when using ff in safe modus. Reïnstalation didn't solve the problem.
Signature arena_run_tree_remove | malloc_mutex_lock | arena_malloc | libpthread-2.15.so@0x9c39 More Reports Search UUID bb06ae0c-2b68-4186-837c-67c872130602 Date Processed 2013-06-02 17:31:07 Uptime 15 Last Crash 4.8 minutes before submission Install Age 2.6 weeks since version was first installed. Install Time 2013-05-15 08:00:17 Product Firefox Version 21.0 Build ID 20130512194440 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason SIGSEGV Crash Address 0x4d8 User Comments App Notes OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap Processor Notes sp-processor02_phx1_mozilla_com_29799:2012; WARNING: raw_crash missing Add-ons; exploitability tool: ERROR: unable to analyze dump EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID
under the information from the last problem report.
crashes also happen after resetting firefox. crashes also happen when using ff in safe modus. Reïnstalation didn't solve the problem.
<pre><nowiki>Signature arena_run_tree_remove | malloc_mutex_lock | arena_malloc | libpthread-2.15.so@0x9c39 More Reports Search
UUID bb06ae0c-2b68-4186-837c-67c872130602
Date Processed 2013-06-02 17:31:07
Uptime 15
Last Crash 4.8 minutes before submission
Install Age 2.6 weeks since version was first installed.
Install Time 2013-05-15 08:00:17
Product Firefox
Version 21.0
Build ID 20130512194440
Release Channel release
OS Linux
OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 15 stepping 13
Crash Reason SIGSEGV
Crash Address 0x4d8
User Comments
App Notes
OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap
Processor Notes sp-processor02_phx1_mozilla_com_29799:2012; WARNING: raw_crash missing Add-ons; exploitability tool: ERROR: unable to analyze dump
EMCheckCompatibility True
Winsock LSP
Adapter Vendor ID
Adapter Device ID</nowiki></pre>
Modified by cor-el
All Replies (3)
Hello fdlaruel, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
- Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
- Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
There is a crash ID in the first post:
last five crash report. the one mentioned above is the sixth.
number 5: Signature nsIFrame::GetOverflowRect(nsOverflowType) const More Reports Search UUID f7c715b5-e6f0-4e34-b32b-6ce272130603 Date Processed 2013-06-03 08:01:39 Uptime 149 Last Crash 14.5 hours before submission Install Age 2.7 weeks since version was first installed. Install Time 2013-05-15 08:00:17 Product Firefox Version 21.0 Build ID 20130512194440 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason SIGSEGV Crash Address 0xc8 User Comments App Notes OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap Processor Notes sp-processor08_phx1_mozilla_com_12535:2012; exploitability tool: ERROR: unable to analyze dump EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID number 4: Signature js::ion::SnapshotIterator::slotValue(js::ion::SnapshotReader::Slot const&) More Reports Search UUID 96998d95-e241-4c40-afce-b648a2130603 Date Processed 2013-06-03 08:07:57 Uptime 219 Last Crash 6.2 minutes before submission Install Age 2.7 weeks since version was first installed. Install Time 2013-05-15 08:00:17 Product Firefox Version 21.0 Build ID 20130512194440 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason SIGSEGV Crash Address 0x1 User Comments App Notes OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap Processor Notes sp-processor03_phx1_mozilla_com_19865:2012; exploitability tool: ERROR: unable to analyze dump EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID number 3: Signature nsIDocument::FlushPendingLinkUpdates() More Reports Search UUID dd553f4e-f825-45c8-a06a-4954f2130603 Date Processed 2013-06-03 08:08:15 Uptime 10 Last Crash 22 seconds before submission Install Age 2.7 weeks since version was first installed. Install Time 2013-05-15 08:00:17 Product Firefox Version 21.0 Build ID 20130512194440 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason SIGSEGV Crash Address 0x180000e2 User Comments App Notes OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap Processor Notes sp-processor02_phx1_mozilla_com_29799:2012; exploitability tool: ERROR: unable to analyze dump EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID number 2 Signature bool nsTArray_Impl<mozilla::FrameLayerBuilder::DisplayItemData*, nsTArrayInfallibleAllocator>::RemoveElement<mozilla::FrameLayerBuilder::DisplayItemData*>(mozilla::FrameLayerBuilder::DisplayItemData* const&) More Reports Search UUID e95b61bb-9175-4e4e-a61b-5b0522130603 Date Processed 2013-06-03 08:15:44 Uptime 239 Last Crash 7.3 minutes before submission Install Age 2.7 weeks since version was first installed. Install Time 2013-05-15 08:00:17 Product Firefox Version 21.0 Build ID 20130512194440 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason SIGSEGV Crash Address 0x0 User Comments App Notes OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap Processor Notes sp-processor03_phx1_mozilla_com_19865:2012; exploitability tool: ERROR: unable to analyze dump EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID number 1 Signature mozilla::FrameLayerBuilder::GetDisplayItemData(nsIFrame*, unsigned int) More Reports Search UUID d4ebf014-d1bc-47c4-bcf3-a2f0c2130603 Date Processed 2013-06-03 08:16:12 Uptime 19 Last Crash 30 seconds before submission Install Age 2.7 weeks since version was first installed. Install Time 2013-05-15 08:00:17 Product Firefox Version 21.0 Build ID 20130512194440 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason SIGSEGV Crash Address 0xd0a1df68 User Comments App Notes OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap Processor Notes sp-processor03_phx1_mozilla_com_19865:2012; exploitability tool: ERROR: unable to analyze dump EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID when writing this message, also experienced 2 crashes, fortunatly ff saves the messages. Here are the crash reports of these crashes: number 1: Signature AtomTableClearEntry More Reports Search UUID 3a3d8274-1194-4748-b3fb-bdecc2130603 Date Processed 2013-06-03 11:28:49 Uptime 2 Last Crash 14 seconds before submission Install Age 2.7 weeks since version was first installed. Install Time 2013-05-15 08:00:17 Product Firefox Version 21.0 Build ID 20130512194440 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason SIGSEGV Crash Address 0xc User Comments App Notes OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap Processor Notes sp-processor09_phx1_mozilla_com_12587:2012; WARNING: raw_crash missing Add-ons; exploitability tool: ERROR: unable to analyze dump EMCheckCompatibility False Winsock LSP Adapter Vendor ID Adapter Device ID number 2: Signature js::mjit::EnterMethodJIT(JSContext*, js::StackFrame*, void*, JS::Value*, bool) More Reports Search UUID 50397e26-744f-411e-af4b-1ab492130603 Date Processed 2013-06-03 11:28:37 Uptime 436 Last Crash 3.2 hours before submission Install Age 2.7 weeks since version was first installed. Install Time 2013-05-15 08:00:17 Product Firefox Version 21.0 Build ID 20130512194440 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason SIGSEGV Crash Address 0x3 User Comments App Notes OpenGL: X.Org -- Gallium 0.4 on AMD RV620 -- 2.1 Mesa 8.0.4 -- texture_from_pixmap Processor Notes sp-processor03_phx1_mozilla_com_19865:2012; exploitability tool: ERROR: unable to analyze dump EMCheckCompatibility True Winsock LSP Adapter Vendor ID Adapter Device ID
Modified by cor-el