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I use iContact and they recommended I use Firefox. This time when I went to use iContact, half of the program did not load and I couldn't use iContact. I spe

Firefox Site breakages
jscher2000 -... replied
Irregardless
Irregardless

I spent 2 hours talking with several icontact support people in the Phillipines and at the end of it they told me that it was my computer and the Mozilla Firefox that was causing the problem. After that, Firefox was telling me not to use Google - it was a threatening site.

Of course, this has been a huge inconvenience, delaying my work. I called my IT person who couldn't find out the problem on Facebook. She said, why don't you try Internet Explorer to open up iContact... ! and it worked fine, so I worked all night to finish the message I needed to send.

What is going on with Firefox?

I spent 2 hours talking with several icontact support people in the Phillipines and at the end of it they told me that it was my computer and the Mozilla Firefox that was causing the problem. After that, Firefox was telling me not to use Google - it was a threatening site. Of course, this has been a huge inconvenience, delaying my work. I called my IT person who couldn't find out the problem on Facebook. She said, why don't you try Internet Explorer to open up iContact... ! and it worked fine, so I worked all night to finish the message I needed to send. What is going on with Firefox?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Did this problem start suddenly? Did iContact support suggest clearing your Firefox cache and removing your iContact cookies? Sometimes new add-ons or software updates can create problems with sites that worked normally.

Depending on your remaining patience for troubleshooting, you might try the following general suggestions.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

This will open a dialog where you can remove the site's cookies individually.

Then try reloading the page. Does that help?

Unfortunately, your "More system details" does not list any plugins or extensions, so it is difficult to suggest the ones that you might want to disable or remove.

Try disabling ALL nonessential or unrecognized add-ons on these two tabs:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Restart Firefox. Any change in behavior?

You also could try Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions and problems caused by hardware-based graphics acceleration and JavaScript compilation. More info: Use Troubleshoot Mode in Firefox.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Or... you could try Firefox's Reset feature. This duplicates certain key data from your active settings folder into a new one, bypassing some add-ons and custom settings. Your old settings will be archived to a folder on your desktop. (I recommend keeping that around for a few weeks in case you need to rescue anything from it.)

More information in this article: Refresh Firefox - reset add-ons and settings.

Does it make any difference?