Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Firefox doesn't download properly

Firefox Installation and updates
cor-el replied
moritzdauner
moritzdauner

When I download a file it says it has downloaded it correctly, but there's just a ".part" file on my desktop, like it didn't finish downloading. Can someone help me please? Thanks

When I download a file it says it has downloaded it correctly, but there's just a ".part" file on my desktop, like it didn't finish downloading. Can someone help me please? Thanks

All Replies (2)

philipp
philipp
  • Moderator

hello moritz, the following article contains some common solutions for the problem you've described: What to do if you can't download or save files.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: