I set Start Page as my home page. Then my "Tools" & "Option"s get changed. Mozilla takes over. SpyHunter did not fix this.
I got SpyHunter because my brower got hijacked. It fixed it...so I thought. Then they show me manually how to fix it. But there is still a problem. I set my home page as Start Page and set my "Tools","Options" the way I want. They keep getting changed to what I don't want. Start Page comes up a couple of times, then it will come up with another Mozilla tab, then it will come up as a Mozilla page all when I open the brower to surf the internet. SpyHunter is out. I am not a computer wizard, how do I get this "hidden" malware (?), spyware (?), or whatever is doing this out of my computer? Thanks for your help.
Additional System Details
Installed Plug-ins
- Google Update
- Shockwave Flash 11.5 r502
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- iTunes Detector Plug-in
- 4.1.10329.0
- GEPlugin
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- RealJukebox Netscape Plugin
- RealPlayer(tm) HTML5VideoShim Plug-In
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- 12.0.1.633
- Adobe PDF Plug-In For Firefox and Netscape 10.0.1
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- np-mswmp
Application
- Firefox 19.0
- User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
- Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/
Extensions
- Troubleshooter 1.0a
- Microsoft .NET Framework Assistant 0.0.0 (Inactive)
- RealPlayer Browser Record Plugin 14.0.2 (Inactive)
- Skype Click to Call 6.6.0.11664 (Inactive)
Javascript
- incrementalGCEnabled: True
Graphics
- adapterDescription: NVIDIA GeForce 6150SE nForce 430
- adapterDescription2:
- adapterDeviceID: 0x03d0
- adapterDeviceID2:
- adapterDrivers: nvd3dum
- adapterDrivers2:
- adapterRAM: 128
- adapterRAM2:
- adapterVendorID: 0x10de
- adapterVendorID2:
- direct2DEnabled: False
- direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
- directWriteEnabled: False
- directWriteVersion: 7.0.6002.18592
- driverDate: 12-11-2007
- driverDate2:
- driverVersion: 7.15.11.6395
- driverVersion2:
- info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
- isGPU2Active: False
- numAcceleratedWindows: 0
- numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
- numTotalWindows: 2
- webglRendererMessage: [u'tryNewerDriver', u'182.65']
- windowLayerManagerType: Basic
Modified Preferences
- browser.cache.disk.capacity: 358400
- browser.cache.disk.smart_size.first_run: False
- browser.cache.disk.smart_size.use_old_max: False
- browser.cache.disk.smart_size_cached_value: 358400
- browser.places.smartBookmarksVersion: 4
- browser.startup.homepage: https://www.startpage.com/
- browser.startup.homepage_override.buildID: 20130215130331
- browser.startup.homepage_override.mstone: 19.0
- extensions.lastAppVersion: 19.0
- network.cookie.prefsMigrated: True
- places.history.expiration.transient_current_max_pages: 77117
- plugin.disable_full_page_plugin_for_types: application/pdf
- privacy.sanitize.migrateFx3Prefs: True
Misc
- User JS: No
- Accessibility: No
hello, please see if any of the solutions in How to fix preferences that won't save can address the issue.
You can also do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked