Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Firefox Deleted all my passwords and won't prompt to save passwords anymore

Firefox Privacy and security
king26 replied
king26
king26

About a week or so ago, for some reason all my saved passwords were deleted from firefox. When trying to re-enter them, I noticed that no matter what site I tried, I never got prompted to save them anymore. It's not an issue with add-ons because I haven't added on an extension in months. I've tried all suggestions even upgrading to the 19.0 beta and nothing has worked.

About a week or so ago, for some reason all my saved passwords were deleted from firefox. When trying to re-enter them, I noticed that no matter what site I tried, I never got prompted to save them anymore. It's not an issue with add-ons because I haven't added on an extension in months. I've tried all suggestions even upgrading to the 19.0 beta and nothing has worked.

All Replies (3)

Roshan Nagekar
Roshan Nagekar

As you have mentioned that you have tried all suggestions, I would like to confirm if you have performed the following steps:

  1. Click to Tools tab located at the top in Firefox window
  2. Click on Options
  3. Click on Security tab
  4. In the Passwords panel check mark the check box Remember passwords for sites
  5. Click on OK

Please verify and let us know the result.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
Rename the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

king26
king26 Question owner

Funny how life works sometimes. The day after I posted this topic, my passwords came back and it's prompting me to save them again. Have no idea how or why.

Thanks anyways guys.