Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved Archived

Where did SearchGBY add-on come from and how can I remove it?

Aquaman43 replied
Aquaman43

When I opened Firefox this morning, it opened my home page, which is Google. All was well until I searched for something and noticed a change. I thought it was Google at first, but then I noticed SearchGBY at the top of the page, and then noticed an icon in the lower right of the browser window. I did not download this add-on, it does not show up in the add-ons for Firefox, no in my program files. I cannot delete it and I would like it removed.

When I opened Firefox this morning, it opened my home page, which is Google. All was well until I searched for something and noticed a change. I thought it was Google at first, but then I noticed SearchGBY at the top of the page, and then noticed an icon in the lower right of the browser window. I did not download this add-on, it does not show up in the add-ons for Firefox, no in my program files. I cannot delete it and I would like it removed.

All Replies (2)

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you, it was worth the trouble to put everything back the way I like it.