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how do I get rid of "snap.on"

Firefox Troubleshooting
smo replied
jheaslip
jheaslip

"snap.on appeared suddenly and I have tried but have not been successful in deleting it. From what I have read it is a persistent but deadly problem. It appears in the search engine slot and is supposed to follow Earthlink

"snap.on appeared suddenly and I have tried but have not been successful in deleting it. From what I have read it is a persistent but deadly problem. It appears in the search engine slot and is supposed to follow Earthlink

All Replies (1)

smo
smo

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

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