Firefox keeps "Not Responding" and freezing my computer
As of late, my Firefox browser has been freezing my entire computer. It keeps saying that it is "not responding", my mouse turns into that blue circular loading screen, I can't exit anything, I can't even open task manager, I have to take the battery out just for my computer to turn off.
I scanned everything with Norton; didn't detect anything. I even did the Norton Power Eraser, still nothing. I set Firefox to run the program as an administrator and I thought it was fixed but it wasn't.
I even update my plug-ins and for some reason, your website keeps telling me I need to update the same ones, so I can't even rely on that.
I noticed that it does happen when I'm on a Youtube page. Like when I've paused a video.
It opens fast, it browses fast, it goes to certain websites fast. It's this annoyance that has really bothered me and has considered me switching to Google Chrome.
If you don't want me to, then tell me how to fix this issue.
Chosen solution
by cor-elTry to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps in case your security software or custom system drivers are causing issues.
Read this answer in context 5Additional System Details
Installed Plug-ins
- Shockwave Flash 11.5 r502
- Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape 10.1.4
- 4.1.10329.0
- NPWLPG
- Yahoo Application State Plugin version 1.0.0.7
- Adobe Shockwave for Director Netscape plug-in, version 11.5
- The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
Application
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
More Information
Chosen Solution
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps in case your security software or custom system drivers are causing issues.
Question owner
It didn't work.
All it did was make me move my mouse to minimize programs but it wouldn't let me use ctrl +alt +del to open task manager.
Now everytime I turn on my computer; I read a message saying my battery is low and needs to be replaced for optimal performance but I keep my computer plugged in all the time.
Question owner
I think I figured out what the problem was. Norton was running in the background which started to freeze up my computer. The reason being that my computer only froze when I wasn't using it; when it was idle.
I apologize for blaming your browser; it was on while my computer froze so I assumed it was that. Hey, again, I apologize and will stick with Firefox since it had nothing to do with it.
I am considering getting a different anti-virus program though.
Thanks for your help.
Same problem here. FF freezes my whole computer. No "solution" (shot in the dark") works. I may be forced to migrate to Chrome. (NEVER IE ;'P)