Every time I try to upgrade Firefox, I get a message that I'm not eligible to do that. Mac 10.5.8
I am currently running Firefox 3.5.3 and when I try to upgrade, the message is that I'm not eligible to install the new version. I've tried Firefox 5 and Firefox 6. Would 4 work for me? And where do I find it?
Chosen solution
by cor-elIf there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
- Firefox 15.0.1: http://www.mozilla.org/en-US/firefox/all.html
- Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
Read this answer in context 1Additional System Details
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I tried to upgrade my flash player
Installed Plug-ins
- Gecko default plugin
- Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
- Picasa plugin.
- The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
- Java Plug-In 2 for NPAPI Browsers
- Office Live Update v1.0
- Musicnotes Viewer plugin 1.17.3 http://www.musicnotes.com
- DivX Web Player version 1.4.1.4
- iPhoto6
- Plugin for viewing Sibelius(tm) music scores http://www.sibelius.com
Application
- User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3
More Information
You should be able to run all the way up to Firefox 16. Any versions after that you won't be able to install due to the age of your computer.
Try the following:
- Update your Mac. Run Software Update until there are no more updates, restarting your computer as need be.
- Go to www.getfirefox.com and download and install Firefox 16.
If it fails, give me the exact warning message you receive.
Chosen Solution
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
- Firefox 15.0.1: http://www.mozilla.org/en-US/firefox/all.html
- Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
Question owner
SOLVED! Many thanks.