Unable to view video from YouTube because there is a filter enabled. It happens on work and home networks and only on Firefox (15.0.1).
After updating to Firefox 15.0.1 and Adobe Flash Player to 11.4, I was unable to view media from YouTube. I was given a message: "This video is unavailable with the Education Filter enabled. To view this video, the site network administrator will need to add it to a playlist". I work for a school district and use my laptop at work so I figured I got that message because YouTube is blocked on that network. But, when I got home, I was given the same message on my home network with YouTube videos. I reset Firefox and it took care of the issue until I went to work and the problem happened all over again with the same message......I tried to view the same videos on a different browser (Safari) and it worked just fine. I'm afraid if I reset Firefox again, I will have the same issue.
Chosen solution
by jscher2000It's possible that YouTube set a filter cookie which it still can see when you connect from home. To clear cookies for youtube.com, you can use either of these:
(1) "Show Cookies" dialog on the Preferences/Privacy tab:
Firefox > Preferences > Privacy > "Show Cookies"
Type yout in the search box at the top to filter the list, and remove each cookie individually.
(2) "View Cookies" dialog on the Page Info/Security tab:
While viewing a page on the site --
Tools > Page Info > Security > "View Cookies"
-- remove each cookie individually.
Then try reloading the page and see whether Youtube behaves differently.
Read this answer in context 5Helpful replies
IT WORKED! I can view video again from YouTube. I removed all cookies for youtube in preferences and Page Info. Thank you so much! Now I know what to do if it happens again.
Go to answer 5Additional System Details
This happened
Every time Firefox opened
This started when...
After updating to first, Firefox 15.0.1 and Adobe Flash Player 11,4,402,265
Installed Plug-ins
- Shockwave Flash 11.4 r402
- Displays Java applet content, or a placeholder if Java is not installed.
- Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.4
- The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
- 5.1.10411.0
- DivX VOD Helper Plug-in
- DivX Plus Web Player version 2.2.0.55
- The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
- RealPlayer Plugin
- The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
- npmnqmp 071504000001
- iPhoto6
- NPVeohVersion plugin
Application
- User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:15.0) Gecko/20100101 Firefox/15.0.1
More Information
Updated Plugins
Reset Firefox
I wonder whether this is implemented using the proxy feature? You can check the setting here:
Firefox > Preferences > Advanced > Network > "Settings" button
If you choose No Proxy, does that change anything?
Question owner
I used the No Proxy feature and it did not change anything. Maybe it still could be related to the proxy feature, I will keep trying. Thank you for your help.
Chosen Solution
It's possible that YouTube set a filter cookie which it still can see when you connect from home. To clear cookies for youtube.com, you can use either of these:
(1) "Show Cookies" dialog on the Preferences/Privacy tab:
Firefox > Preferences > Privacy > "Show Cookies"
Type yout in the search box at the top to filter the list, and remove each cookie individually.
(2) "View Cookies" dialog on the Page Info/Security tab:
While viewing a page on the site --
Tools > Page Info > Security > "View Cookies"
-- remove each cookie individually.
Then try reloading the page and see whether Youtube behaves differently.
Helpful Reply
IT WORKED! I can view video again from YouTube. I removed all cookies for youtube in preferences and Page Info. Thank you so much! Now I know what to do if it happens again.