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none of my videos will run after updating to version 13.1

  • 5 replies
  • 114 have this problem
  • 1 view
  • Last reply by Samantha80

Don Little
Don Little
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I have tried you tube and I always get "an error has occured try back later" The player will not even come up on my home page which uses silverlight. Both areas work with Chrome and IE

I have tried you tube and I always get "an error has occured try back later" The player will not even come up on my home page which uses silverlight. Both areas work with Chrome and IE

Chosen solution

hey delittle632, this is probably due to the recent update of adobe's flash plugin to version 11.3. it has caused similar problems for many other users (chrome & ie get supplied with a different version of the plugin by adobe).

you can try to remove flash 11.3 from the windows control panel/programs section & downgrade to a prior version until adobe fixes those issues.

Read this answer in context 👍 7

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

See also:

Don Little
Don Little Question owner
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none of this helped. If I delete this version of Firefox is there a way to get a previous version? There was not a problem till the new version downloaded.

thegreat
thegreat
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After long research i found the solution

go on Help-> Troubleshooting information -> Reset firefox

worked for me, hope it work for you

philipp
philipp
  • Moderator
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Chosen Solution

hey delittle632, this is probably due to the recent update of adobe's flash plugin to version 11.3. it has caused similar problems for many other users (chrome & ie get supplied with a different version of the plugin by adobe).

you can try to remove flash 11.3 from the windows control panel/programs section & downgrade to a prior version until adobe fixes those issues.

Samantha80
Samantha80
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thanks for the help,,it works for me after i removed flash 11.3