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We encountered a technical issue. Please try again.

  • 2 replies
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  • Last reply by cor-el

smilenlaugh2
smilenlaugh2
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I currently use Firefox 8.0.1 and Aol mail. I have Windows XP SP3. When I try to open my email I get this message: "We encountered a technical issue. Please try again." After continually trying, after awhile it does open. I don't have this problem on IE.

I currently use Firefox 8.0.1 and Aol mail. I have Windows XP SP3. When I try to open my email I get this message: "We encountered a technical issue. Please try again." After continually trying, after awhile it does open. I don't have this problem on IE.

All Replies (2)

the-edmeister
the-edmeister
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Try clearing your browser cache.

Tools > Clear Recent History... - hit Details and make sure only Cache is selected, then select Everything and hit the Clear Now button.

cor-el
cor-el
  • Moderator
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You may need to clear the AOL cookies as well.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"